Conditions générales pour les forfaits soleil 2022-2023  applicables aux départs du 1^er novembre 2022 au 31 octobre 2023

L’achat des forfaits vacances, vols, hébergements à la carte et excursions (ci-après appelés les «Services») offerts par Transat Tours Canada inc. sous la marque Transat (ci-après «Transat») constitue un contrat entre Transat et vous (le «Client» ou les «Clients»), lequel contient notamment les conditions générales stipulées ci-après qui vous lient.

Les présentes conditions générales sont applicables aux ventes effectuées à compter du 31 juillet 2022 pour des départs qui ont lieu entre le 1^er novembre 2022 et le 31 octobre 2023.

Exactitude des informations
Transat a déployé tous les efforts pour s’assurer que les informations relatives aux Services commercialisés par Transat pour 2022-2023 sont exactes en date de leur publication. Toutefois, des modifications visant les Services, les descriptions, les prix et les présentes conditions générales peuvent être effectuées à tout moment sans préavis après sa publication, notamment afin d’ajouter de nouveaux Services, pour corriger des erreurs et des omissions ou pour des raisons indépendantes de notre volonté. Ces modifications seront publiées . Il convient donc de consulter votre conseiller en voyages afin de prendre connaissance de telles modifications et d’obtenir un complément d’information, avant de réserver.

COVID : En raison de l’impact de la COVID-19 et de l’évolution imprévisible des conditions à l’arrivée, certaines composantes de votre forfait vacances (tels que les vols, les équipements ou services hôteliers, les excursions, le transport terrestre, etc.) devant être fournies par des prestataires tiers peuvent être différentes de celles annoncées, y compris être réduites, non disponibles ou soumises à des conditions spécifiques. En réservant, vous comprenez et acceptez ce qui précède et vous convenez que, dans la mesure maximale permise par la loi, Transat ne peut être tenue responsable de tels changements. Si Transat est informée à l’avance de tels changements, elle doit, dans certaines situations, vous en aviser rapidement et vous offrir un remboursement ou d’autres services de voyage comparables acceptables pour vous.

Services
Les forfaits vacances (ci-après le «Forfait» ou les «Forfaits») comprennent, sauf indication contraire, les vols aller et retour en classe économie de la ville de départ vers la destination, les transferts aller et retour de l’aéroport à l’hôtel à destination, l’hébergement selon la durée, la catégorie, la formule et l’occupation choisies, les services d’un représentant à destination et, le cas échéant, les autres prestations rattachées aux Forfaits.

Les nuitées dans les hébergements à la carte (hôtels, appartements, villas) (ci-après les«Hébergements à la carte») comprennent l’hébergement selon la durée, la catégorie, la formule repas et l’occupation choisie ainsi que les frais de service, sauf avis contraire.

Prix
Les prix indiqués sur le site pour les Services sont établis en fonction des prix des fournisseurs de services, du taux de change, du coût du carburant, des taxes et d’autres frais. Le site est mis à jour plusieurs fois par jour et les prix affichés sont susceptibles d’évoluer en fonction des mises à jour. Le prix applicable est le prix en vigueur au moment de l’inscription pour les Services concernés et est confirmé au Client avant son acceptation définitive. Sauf indication contraire, les prix sont établis par personne, basés sur une occupation double, en dollars canadiens ($CA) et comprennent la taxe de vente provinciale applicable, la taxe fédérale sur les produits et services, les frais et droits exigés des autorités gouvernementales et aéroportuaires, les taxes aéroportuaires à destination, les frais de cartes de touriste et les frais d’administration. Certaines taxes locales et frais d’établissement ne sont pas inclus.

Pour les services touristiques réservés par les résidents du Québec, les prix n’incluent pas le 3,50 $ par tranche de 1 000 $ de services touristiques achetés pour la contribution des clients au Fonds d’indemnisation des clients des agents de voyages, qui sera ajoutée sur votre facture.

Les prix des Forfaits peuvent augmenter en raison de l’indisponibilité des sièges d’avion dans une certaine classe tarifaire ou à la suite de l’imposition d’une surcharge du transporteur. Toute réduction de prix résultant d’une promotion ou d’une décision de Transat ne s’applique qu’aux nouvelles réservations. En outre, Transat se réserve le droit de refuser une réservation qui aurait été faite à un prix erroné.

Lorsque les Services ont été achetés auprès d’un agent de voyages titulaire d’un permis du Québec, le prix des Services achetés ne peut être augmenté qu’à la suite de l’imposition d’une surcharge du transporteur ou d’une augmentation du taux de change, dans la mesure où le taux de change applicable 45 jours avant la date à laquelle les Services sont fournis a augmenté de plus de 5 % depuis la date où le contrat a été conclu. Dans l’éventualité où l’augmentation de prix, sans tenir compte de toute augmentation de la taxe de vente du Québec ou de la taxe fédérale sur les produits et services, est égale ou supérieure à 7 % du prix des Services, le Client aura la possibilité d’annuler sa réservation et d’obtenir un remboursement complet ou d’opter pour la prestation de Services similaires au même prix, sans quoi la différence de prix devra être entièrement assumée par le Client. Aucune augmentation de prix ne peut survenir dans les 30 jours précédant la date où les Services doivent être rendus.

Lorsque les Services ont été achetés auprès d’une agence de voyages enregistrée en Ontario, le prix total des Services peut être augmenté à moins que le paiement intégral n’ait été effectué. Advenant une augmentation de plus de 7 % du prix des Services, à l’exclusion de toute augmentation de la taxe de vente au détail ou de la taxe fédérale sur les produits et services, le Client peut choisir le remboursement intégral et immédiat des Services ou opter pour la prestation de Services similaires jugés acceptables au même prix, sans quoi la différence de prix devra être entièrement assumée par le Client.

Le prix des Services ne comprend pas les assurances, les dépenses personnelles du Client, les pourboires, les frais de télécommunication ainsi que tout service ou toute activité additionnelle non spécifiquement énoncés.

Dépôt de garantie et modalités de paiement
Toute réservation de Services effectuée 45 jours ou plus avant la date de départ doit être accompagnée d’un dépôt de garantie. Voir la rubrique dépôt, frais de modifications et d’annulation à la fin de ces conditions générales.

Le paiement final doit être versé au plus tard 45 jours avant la date de départ, sauf indication contraire. Si la réservation de Services est effectuée 45 jours ou moins avant la date de départ, le paiement intégral est immédiatement exigible. La date de paiement final peut varier pour les Hébergements à la carte, les groupes et les tarifs promotionnels. Informez-vous au moment de la réservation.

Transat se réserve le droit d’annuler une réservation, en tout ou en partie, sans préavis et sans recours par le Client si le paiement final n’est pas reçu dans les délais requis, moyennant les frais d’annulation applicables présentés à la fin de ces conditions générales.

Les billets électroniques et autres bons d’échange seront disponibles lorsque le paiement complet des Services achetés aura été reçu. Il incombe au Client et à l’agent de voyages de s’assurer que les informations inscrites sur tous les documents de voyage sont exactes et conformes à la réservation.

Paiement des Services
En fournissant son numéro de carte de crédit verbalement ou par écrit, le Client s’engage à respecter les présentes conditions générales et autorise, selon le cas, le versement du dépôt de garantie et la transaction d’achat de Services. L’agent de voyages est responsable du paiement des Services dès qu’un numéro de carte de crédit est transmis à Transat pour garantir une réservation et il doit conserver dans ses dossiers toute autorisation dûment signée par le Client à cet effet.

Transat se réserve le droit d’annuler une réservation, en tout ou en partie, sans préavis et sans recours par le Client si le paiement n’est pas honoré.

Promotions

«RÉSERVEZ TÔT ET ÉCONOMISEZ», les réductions prévues à ces promotions sont calculées en fonction d’une occupation double, sauf indication contraire. La date du paiement final peut varier selon l’hôtelier.

Ces promotions, ainsi que toutes autres promotions ponctuelles qui peuvent être annoncées par Transat au cours de la saison s’appliquent aux nouvelles réservations seulement, ne peuvent être cumulées entre elles et sont applicables qu’aux Services décrits et soumises aux restrictions qui peuvent y être énoncées. Transat se réserve le droit de modifier les conditions de ces promotions ou de retirer celles-ci à tout moment et sans préavis.

Vols et autre transport aérien, maritime et terrestre
Sauf indication contraire, tous les vols sont exploités par Air Transat.
Changements : les vols offerts par Transat sont opérés conformément au tarif du transporteur aérien et à la réglementation de l’Office des transports du Canada. Tous les vols et les prix sont soumis à l’approbation des autorités gouvernementales compétentes. En vertu du tarif du transporteur aérien, les vols peuvent faire l’objet de consolidations, en tout temps et sans préavis, et sont sujets à des changements touchant les horaires, les types d’appareils, les jours d’opération, le transporteur aérien effectuant le vol, de même que les itinéraires.
Horaires de vols/vols de correspondance : les heures de vol, même lorsqu’elles figurent sur un billet d’avion, peuvent être modifiées pour de nombreuses raisons, souvent indépendantes de la volonté du transporteur aérien ou de Transat. Tout Client ayant acheté un Forfait ou un vol auprès de Transat a l’entière responsabilité de vérifier l’heure de son vol auprès du transporteur aérien (ou le représentant Transat à destination) dans les 24 heures précédant les vols aller et retour. Transat préviendra le Client dans un délai raisonnable par les moyens qu’elle juge appropriés de tout changement d’horaire ayant pour effet de devancer ou de retarder l’heure de départ d’un vol ou de toute annulation de vol. Toute réservation de vol de correspondance est effectuée aux risques du Client, qui doit prévoir un délai suffisant pour effectuer cette correspondance.
Enregistrement à l’aéroport : nous recommandons aux Clients de se présenter au comptoir d’enregistrement de l’aéroport au moins trois (3) heures avant le départ du vol afin de prévoir suffisamment de temps pour obtenir leur carte d’embarquement et enregistrer leurs bagages. En général, les comptoirs d’enregistrement d’Air Transat ferment environ une (1) heure avant le départ prévu du vol et les Clients qui ne s’y présentent pas dans les délais prévus peuvent se voir refuser l’embarquement. Il incombe aussi au Client d’arriver à la porte d’embarquement à l’heure indiquée, à défaut de quoi la réservation pourrait être annulée et son siège pourrait être assigné à un autre passager, sans recours ou possibilité de remboursement.
Assignation des sièges : à moins d’avoir été présélectionnés, les sièges d’avion sont assignés à l’aéroport par l’agent au comptoir d’enregistrement du transporteur aérien. En cas d’indisponibilité ou de perte d’un siège classe Club avec Air Transat (ou d’un surclassement offert par un autre transporteur aérien) à la suite d’un changement de type d’appareil, de transporteur aérien ou d’une consolidation de vols, le remboursement par Transat des sommes déboursées par le Client pour le siège classe Club ou le surclassement constituera un règlement final et complet.
Bagages : chaque transporteur aérien s’étant fixé des normes précises quant au nombre, poids et dimensions des bagages, il convient donc de consulter votre agent de voyages ou le transporteur aérien afin de connaître les restrictions applicables. De plus, la franchise de bagages accordée par le transporteur aérien peut varier selon le lieu de départ ou de retour du vol. En tout temps, les bagages sont transportés, entreposés et manipulés aux risques du Client.
Articles interdits dans les valises ou bagages à main : il est conseillé de consulter le site Web de l’Administration canadienne de la sûreté du transport aérien (www. acsta.gc.ca) avant de voyager afin de déterminer si des restrictions s’appliquent aux articles que les Clients ne peuvent transporter à même leurs bagages à main, leurs bagages enregistrés ou sur eux-mêmes lors d’un vol.
Animaux : le Client est invité à consulter le transporteur aérien afin de s’assurer qu’il remplisse les exigences des autorités gouvernementales quant au transport et à l’importation d’animaux à l’étranger. Le transport de l’animal pourrait être refusé si ces exigences n’étaient pas respectées. Les frais seront non remboursables. Le Client peut consulter la section Info-Voyage sur le site d’Air Transat.
Autres conditions et limites de responsabilité du transporteur aérien : les conditions de transport aérien et les réclamations relatives à la perte ou aux dommages aux bagages sont régies par la Convention de Montréal ou la Convention de Varsovie, selon le cas, au tarif applicable du transporteur aérien, aux conditions du contrat énoncées sur le billet d’avion, la carte d’embarquement ou l’étiquette de bagage ainsi qu’à toute réglementation gouvernementale qui établit les limites de responsabilité du transporteur aérien. Une fois soumis et approuvé par les autorités fédérales, tout amendement ou changement aux conditions générales de transport du transporteur aérien concerné s’applique immédiatement sans avis public supplémentaire. Toute portion non utilisée d’un billet d’avion aux dates spécifiées ne pourra être honorée sur un autre vol, mais pourra, sur demande, faire l’objet d’un remboursement partiel de certaines taxes et certains frais en vertu des conditions générales établies par Transat.
Refus de transport/retrait d’un Client : Transat se dégage de toute responsabilité quant à son refus, ou celui du transporteur aérien, de transporter un Client découlant des circonstances suivantes: le Client ne se présente pas pour son vol (no show), le Client met en jeu la sécurité du public, le Client ne détient pas les documents de voyage requis ou ceux-ci ne sont pas valides ou conformes, le Client contrevient ou pourrait contrevenir à toute loi applicable, le paiement final n’est pas honoré, ou Transat ou le transporteur aérien estime nécessaire de refuser l’embarquement à un Client pour prévenir un danger ou un risque pour ce Client ou tout autre individu ou tout bien, ou pour assurer le bon déroulement du vol. Cette rubrique s’applique également, en faisant les ajustements nécessaires, aux transporteurs maritimes (navires, traversiers ou autres) et terrestres.

Mineurs
La règlementation sur la navigation aérienne adoptée par Transports Canada permet aux bébés (moins de 2 ans au moment du retour) de voyager gratuitement s’ils n’occupent pas un siège (les frais d’améliorations portuaires et l’achat d’une carte touristique peuvent être requis pour certaines destinations). Une réservation de vol doit être effectuée à cet effet et aucun repas ne sera prévu à leur intention. Veuillez communiquer avec le transporteur aérien afin de connaître les conditions et les frais applicables au transport de mineurs non accompagnés.

Tout Client de moins de 18 ans (21 ans pour les États-Unis) doit être accompagné d’un parent ou d’un tuteur légal ayant atteint l’âge de la majorité dans ce pays, assumant toute responsabilité à l’égard dudit mineur, afin de pouvoir y séjourner.

Assurance voyage
Transat recommande fortement à ses Clients de souscrire une assurance voyage au moment de la réservation incluant une assurance annulation, pour dommages ou perte de bagages et frais médicaux à l’étranger. Les primes d’assurance voyage sont payables en totalité lors de la réservation. Le Client est invité à contacter son conseiller en voyages pour obtenir plus d’information sur les régimes offerts.

Documents de voyage
Un passeport canadien valide constitue le seul document de voyage et d’identité fiable et accepté universellement qui soit à la disposition des Canadiens pour voyager à l’étranger. Certains pays exigent que le passeport soit valide pour une période pouvant aller jusqu’à six (6) mois après la date de retour prévue au Canada. Il incombe au Client d’obtenir, à ses frais, tout document exigé par les autorités gouvernementales compétentes, incluant tous les ports d’escale, et de se soumettre aux diverses lois applicables. Les citoyens canadiens nés dans certains pays peuvent avoir besoin d’un visa en plus de leur passeport valide. Une carte de résident permanent est exigée des résidents permanents et des immigrants reçus qui ne sont pas citoyens canadiens. De plus, nous recommandons que tout enfant de moins de 18 ans accompagné d’un seul parent (ou tuteur légal) ait en sa possession une déclaration écrite sous serment signée par l’autre parent autorisant l’enfant à voyager à l’étranger.

Le Client doit se procurer les documents de voyage nécessaires et doit s’assurer de les avoir en sa possession avant le départ (tels que notamment passeport, visa, certificat de vaccination, fonds suffisants, attestation d’assurance assistance, ou autre). Pour plus de renseignements sur les documents de voyages requis, veuillez consulter le site www.voyage.gc.ca du gouvernement du Canada. Le transporteur ou les autorités compétentes peuvent refuser l’accès à bord à tout Client qui ne dispose pas des documents requis, sans recours ou possibilité de remboursement. Le Client peut aussi se faire refuser l’entrée dans un pays bien qu’il détienne les documents de voyage requis. Les documents de voyage perdus ou volés ne seront ni remboursés ni remplacés. Transat se dégage de toute responsabilité relativement à l’assistance ou à l’information fournie par ses employés ou par l’agent de voyages concernant l’obtention de tout document de voyage ou la conformité aux lois, que cette assistance ou cette information ait été transmise verbalement, par écrit ou par tout autre moyen. Transat se dégage également de toute responsabilité quant aux conséquences subies par tout Client ne possédant pas les documents requis et ne se conformant pas aux lois applicables.

Avis aux Clients
Certains événements font partie des désagréments normaux qui peuvent parfois survenir à l’occasion d’un voyage. Le Client le reconnaît, en assume seul les conséquences et convient que Transat ne peut en être tenue responsable. À titre d’exemple, mentionnons les éléments suivants :
Interruption de services : à certains moments, les services d’approvisionnement en eau, d’électricité, d’eau chaude et de climatisation, des dispositifs de sécurité et des autres services ou prestations de nature semblable peuvent être partiellement ou totalement interrompus ou suspendus pendant le séjour. De même, selon le taux d’occupation des hôtels, les repas dans les restaurants à la carte peuvent être remplacés par des repas de type buffet ou l’inverse.
Nourriture, eau et breuvages : la qualité de la nourriture, de l’eau et des breuvages peut différer des critères nord‑américains et, le cas échéant, peut être la cause de désagréments ou de problèmes de santé. Transat n’assumera aucune responsabilité pour tout problème de santé ou maladie quelconque en découlant et il appartient au Client de prendre les précautions nécessaires.
Insectes : les climats tropicaux favorisent la vie et le développement des insectes qui peuvent être présents à l’intérieur ou à l’extérieur des hôtels, et ce sans égard à sa classification. Transat n’assumera aucune responsabilité pour tout problème de santé ou maladie quelconque en découlant et il appartient au Client de prendre les précautions nécessaires.
Travaux : tout complexe hôtelier soucieux de maintenir la qualité de ses services entreprend des travaux d’entretien, d’amélioration, de rénovation et parfois d’agrandissement. Lorsque prévenue de tels travaux et dans le cas où ceux-ci seraient susceptibles d’affecter les conditions d’hébergement, Transat s’efforcera d’en aviser le Client dans les meilleurs délais, mais Transat ne peut être tenue responsable des désagréments pouvant être occasionnés par ces travaux.
Fêtes religieuses, congés scolaires, élections et congrès : certains inconvénients peuvent survenir lors d’un séjour effectué en période de fêtes religieuses, de congés scolaires, d’élections et de congrès et certains services ou prestations peuvent être annulés, interrompus ou indisponibles. Comme ces périodes varient selon le pays visité et les autorités compétentes, il est pratiquement impossible pour Transat d’en préciser les dates. Le Client le reconnaît et en assume seul les conséquences de voyager durant ces périodes.

Attribution des chambres d’hôtel
Seuls les hôteliers sont responsables de l’attribution des chambres d’hôtel en fonction de la catégorie réservée par le Client. Transat ne peut être tenue responsable de l’emplacement d’une chambre, du décor, de l’ameublement ou type de lit dans une chambre qui peut varier selon sa localisation dans l’hôtel. Si le Client le désire, il pourra, une fois à destination, changer de catégorie de chambre en fonction de la disponibilité et en payant certains frais.

Lorsque la mention «hébergement ou catégorie équivalente» est indiquée, l’hébergement énuméré n’est pas garanti et le fournisseur aura l’entière discrétion de choisir une alternative de catégorie équivalente. Les Clients seront informés de l’hébergement réservé sur leurs documents de voyage avant la date de départ. Transat ne pourra être tenue responsable du choix du fournisseur.

Enregistrement et départ de l’hôtel
Le Client reconnaît et accepte que l’heure d’enregistrement se situe à partir de 15 h pour la plupart des hôtels. L’heure pour libérer la chambre d’hôtel peut varier selon l’hôtelier, mais généralement, les chambres d’hôtel doivent être libérées avant 11 h le jour du départ. Lorsque les repas ou boissons sont inclus dans un Forfait, ces prestations prennent effet au moment où le Client prend possession de la chambre d’hôtel et se terminent au moment où le Client la libère. Si un Client désire quitter l’hôtel plus tard que l’heure spécifiée par l’hôtelier, des frais supplémentaires peuvent être exigés.

Modifications des Services par Transat
Si certains Services réservés n’étaient plus disponibles avant le départ du Client ou dès son arrivée à destination, Transat se réserve le droit de les remplacer par des Services comparables ou à défaut, de les annuler. Dans l’éventualité où les Services de remplacement sont de qualité inférieure, la responsabilité de Transat sera limitée à la différence entre le prix de ces Services et le prix des Services réservés à l’origine. Si les Services de remplacement sont de valeur supérieure, le Client devra débourser un montant correspondant à la différence entre le prix des nouveaux Services et le prix des Services réservés à l’origine. Si les modifications surviennent avant le départ du Client, ce dernier aura la possibilité de refuser les Services de remplacement. Dans un tel cas et en cas d’une annulation, la responsabilité de Transat sera limitée au remboursement des montants déboursés par le Client pour les Services concernés.

Modifications à la réservation par le Client
Transat ou le fournisseur de services, afin d’accommoder le Client, lui permet dans certaines circonstances de procéder à certaines modifications à sa réservation. Dans la mesure où une telle modification n’est pas permise ou que le Client décide de ne pas voyager ou de ne pas utiliser les Services achetés, les frais d’annulation prescrits pour les Services s’appliqueront. Veuillez consulter la rubrique Frais de modifications et d’annulation à la fin de ces conditions générales.

Responsabilité du Client
Déclaration à l’agent de voyages ou à Transat: le Client doit informer son agent de voyages ou Transat de ses intentions, attentes et besoins relativement au voyage projeté avant que la réservation ne soit effectuée.
Besoins spéciaux : Tout Client nécessitant des services spéciaux ou une assistance particulière au cours d’un voyage doit aviser l’agent de voyages et le transporteur aérien de tout besoin précis au moment de la réservation afin que les mesures appropriées soient prises pour permettre son accès au transport aérien et à son hébergement à l’hôtel.
État de santé : le Client dont l’état de santé le requiert doit prévoir une quantité suffisante de tous les médicaments à prendre, qu’ils soient sous ordonnance ou autre, et doivent être gardés dans leur contenant d’origine et transportés dans le bagage à main. Avant le départ, le Client doit aussi s’informer auprès des autorités médicales compétentes de toutes mesures médicales préventives à prendre en fonction des pays visités. Il est de l’entière responsabilité du Client d’être en bonne condition physique et autonome pour entreprendre un voyage.
Passagères enceintes : certaines destinations peuvent présenter des risques potentiels pour les femmes enceintes ou celles qui pourraient le devenir et/ou leur enfant à naître. Avant d’entreprendre tout voyage, le Client a la responsabilité de s’informer des risques pour les femmes enceintes d’un séjour à l’étranger dans la destination visée et des mesures médicales préventives à prendre. Transat n’assumera aucune responsabilité pour tout problème de santé ou maladie quelconque en découlant et il appartient au Client de prendre les précautions nécessaires.
De plus, étant donné qu’un voyage en avion peut présenter des risques de santé, les transporteurs aériens peuvent refuser les passagères enceintes au dernier stade de la grossesse. Dans ces cas, une attestation médicale établissant la date prévue de l’accouchement et la capacité de la passagère à voyager pourrait être requise précédent le départ. Veuillez consulter votre agent de voyages ou www.transat.com pour plus d’information.

Force majeure
Transat n’assume aucune responsabilité quant à toute réclamation, perte ou dommage corporel ou aux biens, frais, dépenses, inconvénients, perte de jouissance ou de temps, déception ou frustration d’ordre physique ou mental, découlant d’un retard ou d’une annulation, d’un accident, d’une maladie, d’une blessure ou d’un décès, résultants entre autres, d’un des événements suivants:
• d’un cas fortuit, de force majeure ou du fait d’un tiers;
• d’une guerre, d’une révolution, d’une insurrection, d’une émeute, d’un embargo, du terrorisme ou d’un acte terroriste, une fermeture des frontières ou des espaces aériens, un désastre nucléaire ou de tout autre acte illégal commis contre l’ordre public ou les autorités y compris toutes conséquences qui pourraient en découler;
• d’un incendie, d’une inondation, d’une explosion, d’un séisme, d’une éruption volcanique, d’une épidémie, d’une pandémie, d’une quarantaine, d’une urgence de santé publique, d’une tempête, d’une foudre, d’un ouragan, d’une tornade, d’une tempête tropicale ou de toutes autres conditions météorologiques défavorables;
• d’un accident ou défaillance d’avion, de navire ou de tout équipement connexe, de la perte ou le détournement d’un avion ou d’un navire, ou de tout manque de main d’œuvre, de carburant ou d’équipement ou incapacité à se procurer ceux-ci;
• d’une grève, d’un lockout, d’un conflit de travail ou de tout autre problème lié aux relations de travail impliquant les employés de Transat, de ses fournisseurs ou de toute autre entité avec laquelle Transat fait affaire;
• d’une décision d’une autorité gouvernementale ou législative ayant autorité et dont l’action ou l’inaction perturberait les opérations de Transat, y compris un avis aux voyageurs émis par un gouvernement;
• d’un défaut d’autres entités avec lesquelles Transat fait affaire afin d’offrir, en tout ou en partie, les Services prévus aux présentes;
• de phénomènes naturels ayant causé des changements temporaires ou permanents au paysage naturel; ou
• de tout autre événement indépendant de la volonté de Transat qu’il soit réel, appréhendé ou rapporté, et qui pourrait perturber les opérations de Transat ou de ses fournisseurs de services.

Exclusion de responsabilité
Transat prend des dispositions auprès des transporteurs aériens, hôteliers, voyagistes réceptifs et autres parties indépendantes afin de fournir les Services aux Clients. Bien qu’elle choisisse ses fournisseurs de services avec soin, Transat n’exerce aucun contrôle sur eux et ne peut être tenue responsable de leurs actes, omissions, fautes ou négligence ou ceux de leurs employés ou sous‑traitants, ni d’aucune perte ou dommage de quelque nature que ce soit pouvant en résulter. Les Services fournis sont assujettis aux conditions générales de ces fournisseurs de services et la responsabilité de ces derniers se limite aux tarifs, conditions de transport, billets, bons d’échange, conventions internationales et ententes qui s’y appliquent. Les modalités de cette rubrique s’étendent et bénéficient aussi aux mandataires, agents et employés de Transat.

Les descriptions d’activités (sportives ou autres) ne sont présentées qu’à titre informatif et non à titre incitatif. Transat se dégage de toute responsabilité découlant d’un incident ou autre relativement à la pratique des sports et activités auxquels le Client participe de son plein gré et de sa propre initiative.

Excursions
Des excursions, visites touristiques ou activités optionnelles (collectivement, les «Excursions») peuvent être proposées par Transat pour le compte de fournisseurs locaux moyennant le paiement de frais additionnels. Ces Excursions sont achetées par le Client à ses risques, et Transat ne peut être tenue responsable de la qualité ou de la sécurité de ces Excursions qui sont exploitées par un tiers fournisseur et pour lesquelles les normes de sécurité peuvent différer de celles en vigueur dans le pays d’origine du Client. Tout contrat verbal ou écrit concernant de telles Excursions est présumé être conclu directement entre le Client et le tiers fournisseur et se fait aux risques et périls du Client quant à toute perte, tout dommage ou toute blessure pouvant survenir lors de ces Excursions ou par la suite.

Commentaires et réclamations
Dans l’éventualité qu’un problème quelconque survienne à destination, le Client doit aviser sans délai le représentant Transat à destination. À titre alternatif, le Client peut aviser soit le représentant local le directeur de l’hôtel ou Transat directement par courriel à l’adresse suivante: relationsclientele@transat.com. Si le problème ne peut être résolu sur place, le Client peut faire parvenir ses commentaires ou sa réclamation par écrit à son agent de voyages ou à Transat dans les 30 jours suivant son retour de voyage.

Loi applicable
Le présent contrat est réputé conclu et régi par les lois de la province canadienne dans laquelle s’effectue le départ. La nullité de l’une ou l’autre des présentes clauses n’aura pas pour effet d’annuler ou d’invalider les présentes conditions générales.

Conditions générales : Option Flex Standard et Option Flex Extra

Description
Le programme Option Flex (incluant «Option Flex Standard» et « Option Flex Extra ») est offert par Transat Tours Canada inc. («Transat») au coût de 89 $ par personne pour Option Flex Standard et 149 $ par personne pour Option Flex Extra aux Clients qui achètent des Forfaits vers une destination Sud sélectionnée.

Option Flex Standard ou Option Flex Extra doivent être achetés par tous les Clients partageant la même chambre et payés lors de la réservation du Forfait et sont non remboursables. Option Flex Standard et Option Flex Extra ne s’applique pas aux groupes, aux réservations de vols seulement, aux circuits, aux hôtels à la carte, aux forfaits aux États-Unis, aux forfaits Duo Carthagène et Baru, aux forfaits incluant un vol avec un transporteur autre qu’Air Transat. Option Flex ne s’applique pas non plus aux forfaits dans les complexes hôteliers Velas Resorts, Marival Residences Luxury Nuevo Vallarta, Marival Distinct Luxury Residences, Sandals Resorts, Beaches Resorts et Couples Resorts. Option Flex Standard et Option Flex Extra permettent aux Clients de faire une modification à leur réservation avant le départ, de transférer leur Forfait ou d’annuler leur voyage et obtenir un remboursement selon les modalités décrites ci-dessous.

Option Flex Standard et Option Flex Extra permettent aux Clients de faire une modification à leur réservation avant le départ, de transférer leur Forfait ou d’annuler leur voyage et obtenir un remboursement selon les modalités décrites ci-dessous.

Transat renoncera, le cas échéant, à son droit d’augmenter par la suite le prix du Forfait en raison de l’imposition d’une surcharge du transporteur.

En vertu d’Option Flex Standard ou Option Flex Extra, le Client bénéficie d’une annulation ou d’une seule série de modifications. Toute demande de changement de date, de destination ou d’hôtel, de même que toute annulation, doit être faite auprès de l’agent de voyages du Client et transmise par ce dernier à Transat au plus tard 72 heures avant le départ (du Canada) pour les Clients s’étant procuré Option Flex Standard et 24 heures avant le départ (du Canada) pour les Clients s’étant procuré Option Flex Extra; ou dans le cas d’un transfert à un ami ou à un membre de votre famille, jusqu’à 30 jours avant le départ. La date de la demande de changement ou de l’annulation sera présumée être la date et l’heure de la réception de celle-ci par Transat. Toute demande de changement ou d’annulation non reçue dans les délais convenus ci-dessus ne sera pas acceptée et les frais de changement ou d’annulation prévus dans la rubrique des Frais de modifications et d’annulation s’appliqueront. Afin de bénéficier à nouveau des avantages d’Option Flex Standard ou Option Flex Extra, suite à un changement ou une annulation, le Client devra acheter l’Option Flex à nouveau, et ce, au moment où le changement ou la réservation du nouveau forfait est effectué, selon le cas.

Changements à la réservation
Les changements suivants sont permis en vertu d’Option Flex Standard ou Option Flex Extra:
a) changement de nom ou de passager;
b) changement de date de départ, d’hôtel ou de destination;
c) changement de catégorie de chambre d’hôtel; ou
d) changement d’occupation de chambre d’hôtel.
Certains changements sont sujets à disponibilité.

Si le changement demandé ne peut être fait dans les délais prévus ci‑dessus avant le départ, certaines options pourraient être offertes au Client par Transat. Si le Client refuse ces options ou qu’aucune n’est offerte par Transat, le Client aura alors l’option de changer la date de départ ou la destination et choisir un nouveau Forfait Transat ou encore d’annuler celui‑ci, sous réserve des conditions prévues aux présentes. Les changements de dates de voyage sont sous réserve de disponibilité des hôtels et des vols.

Aucuns frais de modification ne seront appliqués dans le cas d’un transfert à un ami ou à un membre de votre famille, jusqu’à 30 jours avant le départ ou pour les changements faits au plus tard 72 heures avant le départ (du Canada) pour un Client s’étant procuré Option Flex Standard et 24 heures avant le départ (du Canada) pour un Client s’étant procuré Option Flex Extra, nonobstant la survenance d’un événement de force majeure.

Toute différence de prix résultant d’un changement ou du choix d’un nouveau Forfait devra être payée par le Client. Dans le cas d’un changement d’occupation de chambre d’hôtel, la différence de prix devra être payée par le Client qui occupera la chambre à la suite du changement. Aucun remboursement ne sera accordé si le prix du nouveau Forfait ou de la chambre d’hôtel en faisant partie est inférieur au prix initial.

Annulation
Option Flex Standard
En cas d’annulation, le Client s’étant procuré Option Flex Standard peut annuler sa réservation au plus tard 72 heures avant le départ (du Canada) et peut avoir droit à un crédit voyage Option Flex de la valeur du montant des pénalités au moment de l’annulation. La balance du montant excluant la valeur de l’Option Flex Standard sera remboursée selon le mode de paiement au dossier.

Le remboursement du Forfait du Client en crédits voyages Option Flex sera fait dans un délai d’environ 15 jours. Si les crédits voyages Option Flex sont accordés, ils seront consignés au nom de chaque Client dans son dossier et pourront être utilisés pour l’achat futur de tout produit Transat. Les crédits voyages Option Flex émis dans un dossier réservé via une agence de voyages seront consignés auprès de cette agence. Les crédits voyages Option Flex devront être utilisés pour voyager au plus tard dans les 12 mois suivant la date de retour initialement prévue. Pour les réservations effectuées avant le 31 octobre 2021, les crédits voyage Option Flex émis sont sans date d’expiration, puisqu’un assouplissement des conditions a été fait durant la pandémie.

Option Flex Extra
En cas d’annulation, le Client s’étant procuré Option Flex Extra peut annuler sa réservation au plus tard 24 heures avant le départ (du Canada) et peut avoir droit à un remboursement de la valeur du montant reçu au dossier au moment de l’annulation excluant la valeur de l’Option Flex Extra et selon le mode de paiement au dossier.

De plus, pour Option Flex Standard et Option Flex Extra, une période d’attente de 15 jours à compter de la date d’annulation sera imposée avant d’être en mesure de réserver un nouveau Forfait.
Ce crédit voyage ou ce remboursement intégral sera accordé au Client même en cas de force majeure.
Option Flex n’est pas une assurance voyage et ne remplace pas la souscription à une telle couverture d’assurance, laquelle est recommandée avant le départ du Client.

FRAIS DE MODIFICATIONS ET D’ANNULATION
L’information qui suit résume les diverses modifications permises et les frais de changements et/ou d’annulation payables par personne (taxes en sus) en lien avec certains Services réservés. Des frais s’appliquent à chaque changement demandé par le Client et ils sont cumulatifs.
Important : Transat ou un fournisseur peut, à l’occasion, offrir des tarifs spéciaux pour certains hôtels ou types de chambres. Ces tarifs portent la mention « tarif non remboursable » ou « aucune modification acceptée » et, par conséquent, les conditions figurant ci-après ne s’appliqueront pas.

Voici les informations du tableau sous forme de texte:

FORFAITS ET HÉBERGEMENTS À LA CARTE
Dépôt de garantie 45 jours ou plus avant le départ : 250 $
44 jours ou moins avant le départ : Paiement complet

Correction de nom
45 jours ou plus avant le départ : Sans frais
44 à 8 jours avant le départ : 25 $
7 jours et moins avant le départ : Non permis

Changement de nom ou de passager (1*)
45 jours ou plus avant le départ : 50 $
44 jours ou moins avant le départ : Non permis

Changement de date de départ, d’hôtel ou de destination (*)
45 jours ou plus avant le départ : 50 $
44 jours ou moins avant le départ : Non permis

Changement de catégorie de chambre (*)
45 jours ou plus avant le départ : 50 $
44 jours ou moins avant le départ : Non permis

Changement d’occupation de chambre (2*)
45 jours ou plus avant le départ : 50 $
44 jours ou moins avant le départ : Non permis

Annulation
45 jours ou plus avant le départ : 250 $
44 à 22 jours avant le départ : 50 % du coût total
21 jours ou moins avant le départ : 100 % du coût total

VOLS
Dépôt de garantie
Paiement complet au moment de la réservation

Correction de nom
1 jour et plus avant le départ : Sans frais
Moins de 24 heures avant le départ : Non permis

Changement de nom ou de passager : Non permis

Changement de date ou de destination (3)
1 jour et plus avant le départ : Sans frais
Moins de 24 heures avant le départ : Non permis

Annulation
1 jour et plus avant le départ : 200 $
Moins de 24 heures avant le départ : Non permis

EXCURSIONS ET TRANSFERTS À LA CARTE
Changement de date, du nombre de passagers et de véhicule
8 jours ou plus avant l’arrivée à destination : Sans frais
Moins de 7 jours avant l’arrivée à destination : Non permis

Annulation
8 jours ou plus avant l’arrivée à destination : Sans frais
7 jours ou moins l’arrivée à destination : 100% du coût total

(*) Ces changements sont permis sur approbation préalable du fournisseur, le Client devant acquitter toute différence de prix entre la date de la réservation initiale et la date du changement (excluant toute promotion applicable) en sus des frais de modification (aucun remboursement ne sera accordé si le prix des Services est moindre suite au changement).
(1) Un changement de nom ou de passager est permis par réservation.
(2) Dans le cas d’un changement d’occupation d’une chambre, la différence de prix devra être payée par le Client qui occupera la chambre à la suite du changement.
(3) Offre d’une durée limitée : aucuns frais de modification. Réservez un vol aujourd’hui et, si vos plans changent, aucun souci : vous pouvez modifier la date et la destination sans frais, jusqu’à vingt-quatre heures avant le départ.

Conditions générales applicables aux destinations Europe pour les départs du 1^er novembre 2022 au 31 octobre 2023.

L’achat des forfaits vacances, vols, circuits, hébergements à la carte, excursions  et transferts (ci-après appelés les « Services ») offerts par Transat Tours Canada inc. sous la marque Transat (ci-après « Transat ») constitue un contrat entre Transat et vous (le « Client » ou les « Clients »), lequel contient notamment les conditions générales stipulées ci-après qui vous lient.

Les présentes conditions générales sont applicables aux ventes effectuées à compter du 31 juillet 2022 pour des départs qui ont lieu entre le 1^er novembre 2022 et le 31 octobre 2023.

EXACTITUDE DES INFORMATIONS
Transat a déployé tous les efforts pour s’assurer que les informations relatives aux Services commercialisés par Transat pour 2022-2023 et contenues sur le site www.transat.com, sont exactes en date de leur publication. Toutefois, des modifications visant les Services, les descriptions, les prix et les conditions générales peuvent être effectuées à tout moment sans préavis après sa publication, notamment afin d’ajouter de nouveaux Services, pour corriger des erreurs et des omissions ou pour des raisons indépendantes de notre volonté. Ces modifications  seront publiées sur www.transat.com. Il convient donc de consulter le site www.transat.com afin de prendre connaissance de telles modifications et d’obtenir un complément d’information, avant de réserver.

COVID : En raison de l’impact de la COVID-19 et de l’évolution imprévisible des conditions à l’arrivée, certaines composantes de votre forfait vacances (tels que les vols, les équipements ou services hôteliers, les excursions, le transport terrestre, etc.) devant être fournies par des prestataires tiers peuvent être différentes de celles annoncées, y compris être réduites, non disponibles ou soumises à des conditions spécifiques. En réservant, vous comprenez et acceptez ce qui précède et vous convenez que, dans la mesure maximale permise par la loi, Transat ne peut être tenue responsable de tels changements. Si Transat est informée à l’avance de tels changements, elle doit, dans certaines situations, vous en aviser rapidement et vous offrir un remboursement ou d’autres services de voyage comparables acceptables pour vous.

SERVICES
Les forfaits vacances (ci-après le « Forfait » ou les « Forfaits ») comprennent, sauf indication contraire, les vols aller-retour en classe économie de la ville de départ vers la destination, les transferts aller-retour de l’aéroport à l’hôtel à destination, l’hébergement selon la formule, la durée, la catégorie, la formule et l’occupation choisies et, le cas échéant, les autres prestations rattachées au Forfait.

Les forfaits circuits (ci-après le « Circuit » ou les « Circuits ») comprennent, sauf indication contraire, les inclusions des Forfaits, le transport en autocar climatisé, les services d’un accompagnateur local pendant la durée du Circuit et, le cas échéant, les autres prestations rattachées au Circuit et les taxes locales de séjour.

Les nuitées dans les hébergements à la carte (les hôtels, location de studios ou d’appartements) (ci-après les « Hébergements à la carte ») comprennent l’hébergement selon la durée, la catégorie, la formule repas et l’occupation choisie ainsi que les frais de service le cas échéant.

PRIX 
Les prix indiqués sur le site www.transat.com pour les Services sont établis en fonction des prix des fournisseurs de services, du taux de change, du coût du carburant, des taxes et d’autres frais. Le site www.transat.com est mis à jour plusieurs fois par jour et les prix affichés sont susceptibles d’évoluer en fonction des mises à jour. Le prix applicable est le prix en vigueur au moment de l’inscription pour les Services concernés et est confirmé au Client avant son acceptation définitive. Sauf indication contraire, les prix sont établis par personne, basés sur une occupation double, en dollars canadiens ($ CA) et comprennent la taxe de vente provinciale applicable, la taxe fédérale sur les produits et services, les frais et droits exigés des autorités gouvernementales et aéroportuaires, les taxes aéroportuaires à destination et les frais d’administration. Certaines taxes locales et frais d’établissement ne sont pas inclus.

Pour les services touristiques réservés par les résidents du Québec, les prix n’incluent pas le 3,50 $ par tranche de 1 000 $ de services touristiques achetés pour la contribution des clients au Fonds d’indemnisation des clients des agents de voyages, qui sera ajoutée sur votre facture.

Les prix des Forfaits et Circuits affichés sur le site www.transat.com peuvent augmenter en raison de l’indisponibilité des sièges d’avion dans une certaine classe tarifaire ou à la suite de l’imposition d’une surcharge du transporteur. Toute réduction de prix résultant d’une promotion ou d’une décision de Transat ne s’applique qu’aux nouvelles réservations. En outre, Transat se réserve le droit de refuser une réservation qui aurait été faite à un prix erroné.

Lorsque les Services ont été achetés d’un agent de voyages titulaire d’un permis du Québec, le prix des Services achetés ne peut être augmenté qu’à la suite de l’imposition d’une surcharge du transporteur ou d’une augmentation du taux de change, dans la mesure où le taux de change applicable 45 jours avant la date à laquelle les Services sont fournis a augmenté de plus de 5 % depuis la date où le contrat a été conclu. Dans l’éventualité où l’augmentation de prix, sans tenir compte de toute augmentation de la taxe de vente du Québec ou de la taxe fédérale sur les produits et services, est égale ou supérieure à 7 % du prix des Services, le Client aura la possibilité d’annuler sa réservation et d’obtenir un remboursement complet ou d’opter pour la prestation de Services similaires au même prix, sans quoi la différence de prix devra être entièrement assumée par le Client. Aucune augmentation de prix ne peut survenir dans les 30 jours précédant la date où les Services doivent être rendus.

Lorsque les Services ont été achetés d’une agence de voyages enregistrée en Ontario, le prix total des Services peut être augmenté à moins que le paiement intégral n’ait été effectué. Advenant une augmentation de plus de 7 % du prix des Services, à l’exclusion de toute augmentation de la taxe de vente au détail ou de la taxe fédérale sur les produits et services, le Client peut choisir le remboursement intégral et immédiat des Services ou opter pour la prestation de Services similaires jugés acceptables au même prix, sans quoi la différence de prix devra être entièrement assumée par le Client.

Le prix des Services ne comprend pas les assurances, les dépenses personnelles du Client, les pourboires, les frais de télécommunication ainsi que tout service ou toute activité additionnelle non spécifiquement énoncés.

DÉPÔT DE GARANTIE ET MODALITÉS DE PAIEMENT
Toute réservation de Services effectuée 45 jours ou plus avant la date de départ doit être accompagnée d’un dépôt de garantie. Voir la rubrique dépôt, frais de modifications et d’annulation à la fin de ces conditions générales.

Le paiement final doit être versé au plus tard 45 jours avant la date de départ, sauf indication contraire. Si la réservation de Services est effectuée 45 jours ou moins avant la date de départ, le paiement intégral est immédiatement exigible. La date de paiement final peut varier pour les Hébergements à la carte, les groupes et les tarifs promotionnels. Informez-vous au moment de la réservation.

Transat se réserve le droit d’annuler une réservation, en tout ou en partie, sans préavis et sans recours par le Client si le paiement final n’est pas reçu dans les délais requis, moyennant les frais d’annulation applicables présentés à la fin de ces conditions générales.

Les billets électroniques et autres bons d’échange seront disponibles lorsque le paiement complet des Services achetés aura été reçu. Il incombe au Client et à l’agent de voyages de s’assurer que les informations inscrites sur tous les documents de voyage sont exactes et conformes à la réservation.

PAIEMENT DES SERVICES 
En fournissant son numéro de carte de crédit verbalement ou par écrit, le Client s’engage à respecter les présentes conditions générales et autorise, selon le cas, le versement du dépôt de garantie et la transaction d’achat de Services. L’agent de voyages est responsable du paiement des Services dès qu’un numéro de carte de crédit est transmis à Transat pour garantir une réservation et il doit conserver dans ses dossiers toute autorisation dûment signée par le Client à cet effet.

Transat se réserve le droit d’annuler une réservation sans préavis et sans recours par le Client si le paiement n’est pas honoré.

PROMOTIONS 
«ÉCONOMISEZ EN TOUT TEMPS» s’applique au prix d’un Circuit annoncé sur www.transat.com, lorsque le Client réserve et paye au moins 60 jours avant la date de départ, il bénéficie d’un rabais de 250 $ par personne (sur un tarif adulte). Cette offre s’applique aux départs effectués entre le 30 avril et le 31 octobre 2023 et le rabais de 250 $ par personne est déjà inclus dans le prix affiché sur www.transat.com.

Cette promotion, ainsi que toutes autres promotions ponctuelles qui peuvent être annoncées par Transat au cours de la saison s’appliquent aux nouvelles réservations seulement, ne peuvent être cumulées entre elles et sont applicables qu’aux Services décrits sur www.transat.com et soumises aux restrictions qui peuvent y être énoncées. Transat se réserve le droit de modifier les conditions de ces promotions ou de retirer celles-ci à tout moment et sans préavis.

VOLS ET AUTRE TRANSPORT AÉRIEN, MARITIME ET TERRESTRE
Sauf indication contraire, tous les vols offerts sont opérés par Air Transat.

Changements : les vols offerts par Transat sont opérés conformément au tarif du transporteur aérien et à la règlementation de l’Office des transports du Canada. Tous les vols et les prix sont soumis à l’approbation des autorités gouvernementales compétentes. En vertu du tarif du transporteur aérien, les vols peuvent faire l’objet de consolidations, en tout temps et sans préavis, et sont sujets à des changements touchant les horaires, les types d’appareils, les jours d’opération, le transporteur aérien effectuant le vol, de même que les itinéraires.

Horaires de vols/vols de correspondance : les heures de vol, même lorsqu’elles figurent sur un billet d’avion, peuvent être modifiées pour de nombreuses raisons, souvent indépendantes de la volonté du transporteur aérien ou de Transat. Tout Client ayant acheté un Forfait, un Circuit ou un vol auprès de Transat a l’entière responsabilité de vérifier l’heure de son vol auprès du transporteur aérien (ou le représentant Transat à destination) dans les 24 heures précédant les vols aller et retour. Transat préviendra le Client dans un délai raisonnable par les moyens qu’elle juge appropriés de tout changement d’horaire ayant pour effet de devancer ou de retarder l’heure de départ d’un vol ou de toute annulation de vol. Toute réservation de vol de correspondance est effectuée aux risques du Client, qui doit prévoir un délai suffisant pour effectuer cette correspondance.

Enregistrement à l’aéroport : nous recommandons aux Clients de se présenter au comptoir d’enregistrement de l’aéroport au moins trois (3) heures avant le départ du vol afin de prévoir suffisamment de temps pour obtenir leur carte d’embarquement et enregistrer leurs bagages. En général, les comptoirs d’enregistrement d’Air Transat ferment environ une (1) heure avant le départ prévu du vol et les Clients qui ne s’y présentent pas dans les délais prévus peuvent se voir refuser l’embarquement. Il incombe aussi au Client d’arriver à la porte d’embarquement à l’heure indiquée, à défaut de quoi la réservation pourrait être annulée et son siège pourrait être assigné à un autre passager, sans recours ou possibilité de remboursement.

Assignation des sièges : à moins d’avoir été présélectionnés, les sièges d’avion sont assignés à l’aéroport par l’agent au comptoir du transporteur aérien. En cas d’indisponibilité ou de perte d’un siège classe Club avec Air Transat (ou d’un surclassement offert par un autre transporteur aérien) à la suite d’un changement de type d’appareil, de transporteur aérien ou d’une consolidation de vols, le remboursement par Transat des sommes déboursées par le Client pour le siège classe Club ou le surclassement constituera un règlement final et complet.

Bagages : chaque transporteur aérien s’étant fixé des normes précises quant au nombre, poids et dimensions des bagages, il convient donc de consulter votre agent de voyages ou le transporteur aérien afin de connaître les restrictions applicables. De plus, la franchise de bagages accordée par le transporteur aérien peut varier selon le lieu de départ ou de retour du vol. Toute perte ou tout dommage à des bagages subis lors de l’embarquement ou du débarquement d’un navire doivent être signalés au bureau du commissaire de bord avant que le navire ne quitte le port ou la zone douanière. En tout temps, les bagages sont transportés, entreposés et manipulés aux risques du Client.

Articles interdits dans les valises ou bagages à main : il est conseillé de consulter le site Web de l’Administration canadienne de la sûreté du transport aérien (www.acsta.gc.ca) avant de voyager afin de déterminer si des restrictions s’appliquent aux articles que les Clients ne peuvent transporter à même leurs bagages enregistrés ou sur eux-mêmes lors d’un vol.

Animaux : le Client est invité à consulter le transporteur aérien afin de s’assurer qu’il remplisse les exigences des autorités gouvernementales quant au transport et à l’importation d’animaux à l’étranger. Le transport de l’animal pourrait être refusé si ces exigences n’étaient pas respectées. Les frais seront non remboursables. Le Client peut consulter la section Info-Voyage sur le site d’Air Transat.

Autres conditions et limites de responsabilité du transporteur aérien : les conditions de transport aérien et les réclamations relatives à la perte ou aux dommages aux bagages sont régies par la Convention de Montréal ou la Convention de Varsovie, selon le cas, au tarif applicable du transporteur aérien, aux conditions du contrat énoncées sur le billet d’avion, la carte d’embarquement ou l’étiquette de bagage ainsi qu’à toute réglementation gouvernementale qui établit les limites de responsabilité du transporteur aérien. Une fois soumis et approuvé par les autorités fédérales, tout amendement ou changement aux conditions générales de transport du transporteur aérien concerné s’applique immédiatement sans avis public supplémentaire. Toute portion non utilisée d’un billet d’avion aux dates spécifiées ne pourra être honorée sur un autre vol, mais pourra, sur demande, faire l’objet d’un remboursement partiel de certaines taxes et certains frais en vertu des conditions générales établies par Transat.

Refus de transport/retrait d’un Client : Transat se dégage de toute responsabilité quant à son refus, ou celui du transporteur aérien, pour transporter un Client découlant des circonstances suivantes : le Client ne se présente pas pour son vol (no-show), le Client met en jeu la sécurité du public, le Client ne détient pas les documents de voyage requis ou ceux-ci ne sont pas valides ou conformes, le Client contrevient ou pourrait contrevenir à toute loi applicable, le paiement final n’est pas honoré, ou Transat ou le transporteur aérien estime nécessaire de refuser l’embarquement à un Client pour prévenir un danger ou un risque pour ce Client ou tout autre individu ou tout bien, ou pour assurer le bon déroulement du vol.
Cette rubrique s’applique également, en faisant les ajustements nécessaires, aux transporteurs maritimes (navires, traversiers ou autres) et terrestres.

Train + Air : Lors d’une réservation Train + Air, vous concluez deux contrats distincts, un contrat de transport aérien avec Air Transat et un contrat de transport ferroviaire de personnes avec SNCF. Veuillez prendre note qu’Air Transat n’est pas responsable de la bonne exécution du contrat de transport ferroviaire, qui est soumis aux règles de responsabilité applicables en matière de transport ferroviaire ainsi qu’aux conditions des Tarifs voyageurs, et qui relève de la responsabilité de SNCF MOBILITES. Pour plus de détails, consultez les conditions générales de la SNCF.

MINEURS
La réglementation sur la navigation aérienne adoptée par Transports Canada permet aux bébés (moins de 2 ans au moment du retour) de voyager gratuitement s’ils n’occupent pas un siège (les frais d’améliorations portuaires et l’achat d’une carte touristique peuvent être requis pour certaines destinations). Une réservation de vol doit être effectuée à cet effet et aucun repas ne sera prévu à leur intention.

Veuillez communiquer avec le transporteur aérien afin de connaître les conditions et les frais applicables au transport de mineurs non accompagnés.

Pour les Forfaits, Circuits et Hébergements à la carte, tout Client de moins de 18 ans doit être accompagné d’un parent ou d’un tuteur légal ayant atteint l’âge de la majorité dans ce pays, assumant toute responsabilité à l’égard dudit mineur.

ASSURANCE VOYAGE
Transat recommande fortement à ses Clients de souscrire une assurance voyage au moment de la réservation incluant une assurance annulation, pour dommages ou perte de bagages et frais médicaux à l’étranger. Les primes d’assurance voyage sont payables en totalité à la date de réservation. Le Client est invité à consulter son agent de voyages ou visiter www.transat.com pour obtenir plus d’information sur les régimes d’assurance offerts.

DOCUMENTS DE VOYAGE
Un passeport canadien valide constitue le seul document de voyage et d’identité fiable et accepté universellement qui soit à la disposition des Canadiens pour voyager à l’étranger. Certains pays exigent que le passeport soit valide pour une période pouvant aller jusqu’à six (6) mois de la date de retour prévue au Canada. Il incombe au Client d’obtenir, à ses frais, tout document exigé par les autorités gouvernementales compétentes, incluant tous les ports d’escale, et de se soumettre aux diverses lois applicables. Les citoyens canadiens nés dans certains pays peuvent avoir besoin d’un visa en plus de leur passeport valide. Une carte de résident permanent est exigée des résidents permanents et des immigrants reçus qui ne sont pas citoyens canadiens. De plus, nous recommandons que tout enfant de moins de 18 ans accompagné d’un seul parent (ou tuteur légal) ait en sa possession une déclaration écrite sous serment signée par l’autre parent autorisant l’enfant à voyager à l’étranger.

Le Client doit se procurer les documents de voyage nécessaires et doit s’assurer de les avoir en sa possession avant le départ (tels que notamment passeport, visa, certificat de vaccination, fonds suffisants, attestation d’assurance assistance, ou autre). Pour plus de renseignements sur les documents de voyages requis, veuillez consulter le site Web www.voyage.gc.ca du gouvernement du Canada. Le transporteur ou les autorités compétentes peuvent refuser l’accès à bord à tout Client qui ne dispose pas des documents requis, sans recours ou possibilité de remboursement. Le Client peut aussi se faire refuser l’entrée dans un pays bien qu’il détienne les documents de voyage requis. Les documents de voyage perdus ou volés ne seront ni remboursés ni remplacés. Transat se dégage de toute responsabilité relativement à l’assistance ou à l’information fournie par ses employés ou par l’agent de voyages concernant l’obtention de tout document de voyage ou la conformité aux lois, que cette assistance ou cette information ait été transmise verbalement, par écrit ou par tout autre moyen. Transat se dégage également de toute responsabilité quant aux conséquences subies par tout Client ne possédant pas les documents requis et ne se conformant pas aux lois applicables.

AVIS AUX CLIENTS
Certains événements font partie des désagréments normaux qui peuvent parfois survenir à l’occasion d’un voyage. Le Client les reconnaît, en assume seul les conséquences et convient que Transat ne peut en être tenue responsable. À titre d’exemple, mentionnons les éléments suivants :

Interruption de services : à certains moments, les services d’approvisionnement en eau, d’électricité, d’eau chaude et de climatisation, des dispositifs de sécurité et des autres services ou prestations de nature semblable peuvent être partiellement ou totalement interrompus ou suspendus pendant le séjour. De même, selon le taux d’occupation des hôtels, les repas dans les restaurants à la carte peuvent être remplacés par des repas de type buffet ou l’inverse.

Nourriture, eau et breuvages : la qualité de la nourriture, de l’eau et des breuvages peut différer des critères nord-américains et, le cas échéant, peut être la cause de désagréments ou de problèmes de santé. Transat n’assumera aucune responsabilité pour tout problème de santé ou maladie quelconque en découlant et il appartient au Client de prendre les précautions nécessaires.

Insectes : certains climats favorisent la vie et le développement des insectes qui peuvent être présents à l’intérieur ou à l’extérieur des hôtels, et ce sans égard à sa classification. Transat n’assumera aucune responsabilité pour tout problème de santé ou maladie quelconque en découlant et il appartient au Client de prendre les précautions nécessaires.

Travaux : tout complexe hôtelier soucieux de maintenir la qualité de ses services entreprend des travaux d’entretien, d’amélioration, de rénovation et parfois d’agrandissement. Lorsque prévenue de tels travaux et dans le cas où ceux-ci seraient susceptibles d’affecter les conditions d’hébergement, Transat s’efforcera d’en aviser le Client dans les meilleurs délais, mais Transat ne peut être tenue responsable des désagréments pouvant être occasionnés par ces travaux.

Fêtes religieuses, congés scolaires, élections et congrès : certains inconvénients peuvent survenir lors d’un séjour effectué en période de fêtes religieuses, de congés scolaires, d’élections et de congrès et certains services ou prestations peuvent être annulés, interrompus ou indisponibles. Comme ces périodes varient selon le pays visité et les autorités compétentes, il est pratiquement impossible pour Transat d’en préciser les dates. Le Client le reconnaît et en assume seul les conséquences de voyager durant ces périodes.

ATTRIBUTION DES CHAMBRES D’HÔTEL ET DE CABINES
Seuls les hôteliers et les croisiéristes sont responsables de l’attribution des chambres d’hôtel ou des cabines en fonction de la catégorie réservée par le Client. Transat ne peut être tenue responsable de l’emplacement, du décor, de l’ameublement ou type de lit dans une chambre ou d’une cabine qui peut varier selon sa localisation dans l’hôtel ou sur le navire. Si le Client le désire, il pourra, une fois à destination, changer de catégorie de chambre ou de cabine en fonction de la disponibilité et en payant certains frais. Veuillez contacter  l’hôtelier ou le service à la clientèle du croisiériste pour tout changement de chambre d’hôtel ou de cabine.

Lorsque la mention « hébergement ou catégorie équivalente » est indiquée, l’hébergement énuméré n’est pas garanti et le fournisseur aura l’entière discrétion de choisir une alternative de catégorie équivalente. Les Clients seront informés de l’hébergement réservé sur leurs documents de voyage avant la date de départ. Transat ne pourra être tenue responsable du choix du fournisseur.

ENREGISTREMENT ET DÉPART DE L’HÔTEL
Le Client reconnaît et accepte que l’heure d’enregistrement se situe à partir de 15 h   pour la plupart des hôtels. L’heure pour libérer la chambre d’hôtel peut varier selon l’hôtelier, mais généralement, les chambres d’hôtel doivent être libérées avant 11 h le jour du départ. Lorsque les repas ou boissons sont inclus dans un Forfait, ces prestations prennent effet au moment où le Client prend possession de la chambre d’hôtel et se terminent au moment où le Client la libère. Si un Client désire quitter l’hôtel plus tard que l’heure de départ spécifiée par l’hôtelier, des frais supplémentaires peuvent être exigés.

MODIFICATION DES SERVICES PAR TRANSAT
Si certains Services réservés n’étaient plus disponibles avant le départ du Client ou dès son arrivée à destination, Transat se réserve le droit de les remplacer par des Services comparables ou à défaut, de les annuler. Dans l’éventualité où les Services de remplacement sont de qualité inférieure, la responsabilité de Transat sera limitée à la différence entre le prix de ces Services et le prix des Services réservés à l’origine. Si les Services de remplacement sont de valeur supérieure, le Client devra débourser un montant correspondant à la différence entre le prix des nouveaux Services et le prix des Services réservés à l’origine. Si les modifications surviennent avant le départ du Client, ce dernier aura la possibilité de refuser les Services de remplacement. Dans un tel cas et en cas d’une annulation, la responsabilité de Transat sera limitée au remboursement des montants déboursés par le Client pour les Services concernés.

Les itinéraires et les horaires sur www.transat.com sont donnés à titre indicatif seulement et peuvent en tout temps faire l’objet de changements sans préavis. Les itinéraires, les Circuits, les visites touristiques, l’hébergement ou les modes de transport peuvent également faire l’objet de changements sans préavis. Le fournisseur local, de même que l’accompagnateur local, a la faculté de décider en tout temps d’effectuer des modifications ou substitutions aux horaires et aux itinéraires, une telle décision étant finale et sans recours possible du Client contre Transat.

MODIFICATIONS À LA RÉSERVATION PAR LE CLIENT
Transat ou le fournisseur de services, afin d’accommoder le Client, lui permet dans certaines circonstances de procéder à certaines modifications à sa réservation. Dans la mesure où une telle modification n’est pas permise ou que le Client décide de ne pas voyager ou de ne pas utiliser les Services achetés, les frais d’annulation prescrits pour les Services s’appliqueront. Veuillez consulter la rubrique Frais de modifications et d’annulation à la fin de ces conditions générales.

RESPONSABILITÉ DU CLIENT
Déclaration à l’agent de voyages ou à Transat : le Client doit informer son agent de voyages ou Transat de ses intentions, attentes et besoins relativement au voyage projeté avant que la réservation ne soit effectuée.

Besoins spéciaux : Tout Client nécessitant des services spéciaux ou une assistance particulière au cours d’un voyage doit aviser l’agent de voyages et le transporteur aérien de tout besoin précis au moment de la réservation afin que les mesures appropriées soient prises pour permettre son accès au transport aérien et à son hébergement à l’hôtel.

État de santé : le Client dont l’état de santé le requiert doit prévoir une quantité suffisante de tous les médicaments à prendre, qu’ils soient sous ordonnance ou autre, et doivent être gardés dans leur contenant d’origine et transportés dans le bagage à main. Avant le départ, le Client doit aussi s’informer auprès des autorités médicales compétentes de toutes mesures médicales préventives à prendre en fonction des pays visités. Il est de l’entière responsabilité du Client d’être en bonne condition physique et autonome pour entreprendre un voyage.

Passagères enceintes : certaines destinations peuvent présenter des risques potentiels pour les femmes enceintes ou celles qui pourraient le devenir et/ou leur enfant à naître. Avant d’entreprendre tout voyage, le Client a la responsabilité de s’informer des risques pour les femmes enceintes d’un séjour à l’étranger dans la destination visée et des mesures médicales préventives à prendre. Transat n’assumera aucune responsabilité pour tout problème de santé ou maladie quelconque en découlant et il appartient au Client de prendre les précautions nécessaires.

De plus, étant donné qu’un voyage en avion peut présenter des risques de santé, les transporteurs aériens peuvent refuser les passagères enceintes au dernier stade de la grossesse. Dans ces cas, une attestation médicale établissant la date prévue de l’accouchement et la capacité de la passagère à voyager pourrait être requise précédent le départ. Veuillez consulter votre agent de voyages ou www.transat.com pour plus d’information.

FORCE MAJEURE
Transat n’assume aucune responsabilité quant à toute réclamation, perte ou dommage corporel ou aux biens, frais, dépenses, inconvénients, perte de jouissance ou de temps, déception ou frustration d’ordre physique ou mental, découlant d’un retard ou d’une annulation, d’un accident, d’une maladie, d’une blessure ou d’un décès, résultants entre autres, d’un des événements suivants :
•  d’un cas fortuit, de force majeure ou du fait d’un tiers;
•  d’une guerre, d’une révolution, d’une insurrection, d’une émeute, d’un embargo, du terrorisme ou d’un acte terroriste, une fermeture des frontières ou des espaces aériens, un désastre nucléaire ou de tout autre acte illégal commis contre l’ordre public ou les autorités y compris toutes conséquences qui pourraient en découler;
•  d’un incendie, d’une inondation, d’une explosion, d’un séisme, d’une éruption volcanique, d’une épidémie, d’une pandémie, d’une quarantaine, d’une urgence de santé publique, d’une tempête, d’une foudre, d’un ouragan, d’une tornade, d’une tempête tropicale ou de toutes autres conditions météorologiques défavorables;
•  d’un accident ou défaillance d’avion, de navire ou de tout équipement connexe, de la perte ou le détournement d’un avion ou d’un navire, ou tout manque de main-d’œuvre, de carburant ou d’équipement ou incapacité à se procurer ceux-ci;
•  d’une grève, d’un lockout, d’un conflit de travail ou de tout autre problème lié aux relations de travail impliquant les employés de Transat, de ses fournisseurs ou de toute autre entité avec laquelle Transat fait affaire;
•  d’une décision d’une autorité gouvernementale ou législative ayant autorité et dont l’action ou l’inaction perturberait les opérations de Transat, y compris un avis aux voyageurs émis par un gouvernement;
•  d’un défaut d’autres entités avec lesquelles Transat fait affaire afin d’offrir, en tout ou en partie, les Services prévus aux présentes;
•  de phénomènes naturels ayant causé des changements temporaires ou permanents au paysage naturel; ou
•  de tout autre événement indépendant de la volonté de Transat qu’il soit réel, appréhendé ou rapporté, et qui pourrait perturber les opérations de Transat ou de ses fournisseurs de services.

EXCLUSION DE RESPONSABILITÉ
Transat prend des dispositions auprès des transporteurs aériens, croisiéristes, hôteliers, voyagistes réceptifs et autres parties indépendantes afin de fournir les Services aux Clients. Bien qu’elle choisisse ses fournisseurs de services avec soin, Transat n’exerce aucun contrôle sur eux et ne peut être tenue responsable de leurs actes, omissions, fautes ou négligence ou ceux de leurs employés ou sous-traitants, ni d’aucune perte ou dommage de quelque nature que ce soit pouvant en résulter. Les Services fournis sont assujettis aux conditions générales de ces fournisseurs de services et la responsabilité de ces derniers se limite aux tarifs, conditions de transport, billets, bons d’échange, conventions internationales et ententes qui s’y appliquent. Les modalités de cette rubrique s’étendent et bénéficient aussi aux mandataires, agents et employés de Transat.

Les descriptions d’activités (sportives ou autres) contenues sur www.transat.com ne sont présentées qu’à titre informatif et non à titre incitatif. Transat se dégage de toute responsabilité découlant d’un incident ou autre relativement à la pratique des sports et activités auxquels le Client participe de son plein gré et de sa propre initiative.

EXCURSIONS 
Des excursions, visites touristiques ou activités optionnelles (collectivement, les «Excursions») peuvent être proposées par Transat pour le compte de fournisseurs locaux moyennant le paiement de frais additionnels. Ces Excursions sont achetées par le Client à ses risques, et Transat ne peut être tenue responsable de la qualité ou de la sécurité de ces Excursions, qui sont exploitées par un tiers fournisseur et pour lesquelles les normes de sécurité peuvent différer de celles en vigueur dans le pays d’origine du Client. Tout contrat verbal ou écrit concernant de telles Excursions est présumé être conclu directement entre le Client et le tiers fournisseur et se fait aux risques et périls du Client quant à toute perte, tout dommage ou toute blessure pouvant survenir lors de ces Excursions ou par la suite.

CONFIDENTIALITÉ
Transat protège la confidentialité des renseignements personnels fournis par ses Clients et se conforme aux lois applicables en la matière. Notre politique de protection de la vie privée peut être consultée sur www.transat.com.

COMMENTAIRES ET RÉCLAMATIONS
Dans l’éventualité qu’un problème quelconque survienne à destination, le Client doit aviser sans délai le représentant Transat à destination. À titre alternatif, le Client peut aviser soit le représentant local, le directeur de l’hôtel ou Transat directement par courriel à l’adresse suivante : relationsclientele@transat.com. Si le problème ne peut être résolu sur place, le Client peut faire parvenir ses commentaires ou sa réclamation par écrit à son agent de voyages ou à Transat dans les 30 jours suivant son retour de voyage.

LOI APPLICABLE
Le présent contrat est réputé conclu et régi par les lois de la province canadienne dans laquelle s’effectue le départ. La nullité de l’une ou l’autre des présentes clauses n’aura pas pour effet d’annuler ou d’invalider les présentes conditions générales.

CONDITIONS GÉNÉRALES: OPTION FLEX STANDARD ET OPTION FLEX EXTRA
Description
Le programme Option Flex (incluant « Option Flex Standard» et « Option Flex Extra ») est offert par Transat Tours Canada inc. (« Transat ») au coût de 89 $ par personne pour Option Flex Standard et 149 $ par personne pour Option Flex Extra aux Clients qui achètent des Forfaits vers une destination Europe figurant sur le site www.transat.com.

Option Flex Standard ou Option Flex Extra doivent être achetés par tous les Clients partageant la même chambre et payés lors de la réservation du Forfait et sont non remboursables. Option Flex Standard et Option Flex Extra ne s’applique pas aux groupes, aux réservations de vols seulement, aux circuits, aux hôtels à la carte, aux forfaits multi-villes Sorrento & Amalfi, aux forfaits multi-villes Sorrento & Positano, aux forfaits incluant une location d’auto, un vol avec un transporteur autre qu’Air Transat ou un transfert par train, avion, bateau de croisière, ferry ou bateau grande vitesse.

Option Flex Standard et Option Flex Extra permettent aux Clients de faire une modification à leur réservation avant le départ du Canada, de transférer leur Forfait ou d’annuler leur voyage et obtenir un remboursement selon les modalités décrites ci-dessous. Transat renoncera, le cas échéant, à son droit d’augmenter par la suite le prix du Forfait en raison de l’imposition d’une surcharge du transporteur.

En vertu d’Option Flex Standard ou Option Flex Extra, le Client bénéficie d’une annulation ou d’une seule série de modifications. Toute demande de changement de date, de destination ou d’hôtel, de même que toute annulation, doit être faite auprès de l’agent de voyages du Client et transmise par ce dernier à Transat au plus tard 72 heures avant le départ du Canada pour les Clients s’étant procuré Option Flex Standard et 24 heures avant le départ du Canada pour les Clients s’étant procuré Option Flex Extra; ou dans le cas d’un transfert à un ami ou à un membre de votre famille, jusqu’à 30 jours avant le départ du Canada. Dans l’éventualité où l’agent de voyages n’est pas disponible, le Client doit compléter le formulaire d’annulation en ligne pour traiter la demande. La date de la demande de changement ou de l’annulation sera présumée être la date de la réception de celle-ci par Transat. Toute demande de changement ou d’annulation non reçue dans les délais convenus ci-dessus ne sera pas acceptée et les frais de changement ou d’annulation prévus dans la rubrique des Frais de modifications et d’annulation s’appliqueront. Afin de bénéficier à nouveau des avantages d’Option Flex Standard ou Option Flex Extra, suite à un changement ou une annulation, le Client devra acheter l’Option Flex à nouveau, et ce, au moment où le changement ou la réservation du nouveau Forfait est effectué, selon le cas.

Changements à la réservation
Les changements suivants sont permis en vertu d’Option Flex Standard ou Option Flex Extra :
a) changement de nom ou de passager;
b) changement de date de départ, d’hôtel ou de destination;
c) changement de catégorie de chambre d’hôtel; ou
d) changement d’occupation de chambre d’hôtel.
Tous les changements sont sous réserve de disponibilité des hôtels et des vols.

Aucuns frais de modification ne seront appliqués dans le cas d’un transfert à un ami ou à un membre de votre famille, jusqu’à 30 jours avant le départ du Canada ou pour les changements faits au plus tard 72 heures avant le départ du Canada pour un Client s’étant procuré Option Flex Standard et 24 heures avant le départ du Canada pour un Client s’étant procuré Option Flex Extra, nonobstant la survenance d’un événement de force majeure.

Toute différence de prix résultant d’un changement ou du choix d’un nouveau Forfait devra être payée par le Client. Dans le cas d’un changement d’occupation de chambre d’hôtel, la différence de prix devra être payée par le Client qui occupera la chambre à la suite de ce changement. Aucun remboursement ne sera accordé si le prix du nouveau Forfait ou de la chambre d’hôtel en faisant partie est inférieur au prix initial.

Annulation
Option Flex Standard
En cas d’annulation, le Client s’étant procuré Option Flex Standard peut annuler sa réservation au plus tard 72 heures avant le départ du Canada et peut avoir droit à un crédit voyage Option Flex de la valeur du montant des pénalités au moment de l’annulation. La balance du montant excluant la valeur de l’Option Flex Standard sera remboursée selon le mode de paiement au dossier.

Le remboursement du Forfait du Client en crédits voyages Option Flex sera fait dans un délai d’environ 15 jours. Si les crédits voyages Option Flex sont accordés, ils seront consignés au nom de chaque Client dans son dossier et pourront être utilisés pour l’achat futur de tout produit Transat. Les crédits voyages Option Flex émis dans un dossier réservé via une agence de voyages seront consignés auprès de cette agence. Les crédits voyages Option Flex devront être utilisés pour voyager au plus tard dans les 12 mois suivant la date de retour initialement prévue. Pour les réservations effectuées avant le 31 octobre 2021, les dates d’expiration des crédits voyage Option Flex diffèrent puisque ces derniers sont accompagnés de conditions assouplies en raison de la pandémie.

Option Flex Extra
En cas d’annulation, le Client s’étant procuré Option Flex Extra peut annuler sa réservation au plus tard 24 heures avant le départ du Canada et peut avoir droit à un remboursement de la valeur du montant reçu au dossier au moment de l’annulation excluant la valeur de l’Option Flex Extra et selon le mode de paiement au dossier.

De plus, pour Option Flex Standard et Option Flex Extra, une période d’attente de 15 jours à compter de la date d’annulation sera imposée avant d’être en mesure de réserver un nouveau Forfait.

Ce crédit voyage ou ce remboursement intégral sera accordé au client même en cas de force majeure.

Option Flex n’est pas une assurance voyage et ne remplace pas la souscription à une telle couverture d’assurance, laquelle est recommandée avant le départ du Client.

DÉPÔTS ET FRAIS DE MODIFICATION ET D’ANNULATION 
L’information qui suit résume les diverses modifications permises et les frais de changement et/ou d’annulation payables par personne  en lien avec  les Services réservés.
Ces frais peuvent être exprimés en dollars ($) ou en pourcentage (%) du coût total des Services. Des frais s’appliquent à chaque changement demandé par le Client, ils sont cumulatifs et non remboursables.

IMPORTANT : Transat ou un fournisseur peut, à l’occasion, offrir des tarifs spéciaux pour certains hôtels ou types de chambres. Ces tarifs portent la mention « tarif non remboursable » ou « aucune modification acceptée», et, par conséquent, les conditions figurant ci-après ne s’appliqueront pas.

Voici les informations du tableau sous forme de texte:

TYPE DE CHANGEMENT – FORFAITS Dépôt de garantie forfait
45 jours ou plus avant le départ : 250 $
Moins de 45 jours avant le départ : Paiement complet

Dépôt de garantie forfait avec croisière
45 jours ou plus avant le départ : 500 $
Moins de 45 jours avant le départ : Paiement complet

Correction de nom (4)
45 jours et plus avant le départ : Sans frais
44 à 8 jours avant le départ : 25 $
7 jours et moins avant le départ : Non permis

Changement de nom ou de passager (1*)
45 jours ou plus avant le départ : 50 $
Moins de 45 jours avant le départ : Non permis

Changement de date de départ, d’hôtel ou de destination (*)
45 jours ou plus avant le départ : 50 $
Moins de 45 jours avant le départ : Non permis

Changement de catégorie de chambre/cabine en Grèce (*)
45 jours ou plus avant le départ : 50 $
Moins de 45 jours avant le départ : Non permis

Changement d’occupation de chambre (2*)
45 jours ou plus avant le départ : 50 $
Moins de 45 jours avant le départ : Non permis

Annulation
45 jours ou plus avant le départ : 250 $
44 à 22 jours avant le départ : 50 % du coût total
21 jours et moins avant le départ : 100 % du coût total

Annulation Forfaits Croisières en Grèce
45 jours ou plus avant le départ : 500 $
44 à 22 jours avant le départ : 50 % du coût total
21 jours et moins avant le départ : 100 % du coût total

TYPE DE CHANGEMENT – VOLS AIR TRANSAT
Dépôt de garantie
Paiement complet au moment de la réservation

Correction de nom
1 jour et plus avant le départ : Sans frais
Moins de 24 heures avant le départ : Non permis

Changement de nom ou de passager : Non permis

Changement de vol, de date de départ ou de destination (3)
1 jour et plus avant le départ : Sans frais
Moins de 24 heures avant le départ : Non permis

Annulation
45 jours ou plus avant le départ: 200$
44 à 1 jours avant le départ: 200$
Moins de 24 heures avant le départ: Non permis

Tout autre changement : Consultez votre agent de voyages

TYPE DE CHANGEMENT – CIRCUITS
Dépôt de garantie
45 jours ou plus avant le départ : 500 $
Moins de 45 jours avant le départ : Paiement complet

Correction de nom (4)
45 jours ou plus avant le départ : Sans frais
44 à 8 jours avant le départ : 25 $
7 jours et moins avant le départ : Non permis

Changement de nom ou de passager : Non permis

Changement de date de départ ou de circuit (*)
45 jours ou plus avant le départ : 500 $
44 jours et moins avant le départ : Non permis

Changement d’occupation de chambre (2*)
45 jours ou plus avant le départ : 50 $
44 jours et moins avant le départ : Non permis

Annulation
45 jours ou plus avant le départ : 500 $
44 à 22 jours avant le départ : 50 % du coût total
21 jours et moins avant le départ : 100 % du coût total

TYPE DE CHANGEMENT – HÔTELS À LA CARTE
Dépôt de garantie
45 jours ou plus avant le départ : 100 $
44 jours et moins avant le départ : Paiement complet

Correction de nom (4*)
45 jours ou plus avant le départ : Sans frais
44 à 8 jours avant le départ : 25 $
7 jours et moins avant le départ : Non permis

Changement de nom ou de passager (1*)
22 jours ou plus avant le départ : 50 $
21 jours et moins avant le départ : Non permis

Changement de date de départ, d’hôtel ou de destination (*)
22 jours ou plus avant le départ : 50 $
21 jours et moins avant le départ : Non permis

Changement de catégorie de chambre / cabine en Grèce (*)
22 jours ou plus avant le départ : 50 $
21 jours et moins avant le départ : Non permis

Changement d’occupation de chambre (2*)
22 jours ou plus avant le départ : 50 $
21 jours et moins avant le départ : Non permis

Annulation
22 jours ou plus avant le départ : 100 $
21 jours et moins avant le départ : 100 % du coût total

TYPE DE CHANGEMENT – OPTION FLEX, EXCURSIONS ET TRANSFERTS À LA CARTE
Dépôt de garantie : 100 % du coût total lors de la réservation
Annulation : 100 % du coût total

(*) Les changements sont permis sur approbation préalable du fournisseur, le Client devant acquitter toute différence de prix des Services entre la date de la réservation et du changement (en excluant toute promotion applicable) en sus des frais de modification (aucun remboursement n’étant fait si le prix des Services est moindre suite au changement).
(1) Un changement de nom ou de passager est permis par réservation.
(2) Dans le cas d’un changement d’occupation d’une chambre, la différence de prix devra être payée par le Client qui occupera la chambre à la suite du changement.
(3) Offre d’une durée limitée : aucuns frais de modification. Réservez un vol aujourd’hui et, si vos plans changent, aucun souci : vous pouvez modifier la date et la destination sans frais, jusqu’à vingt-quatre heures avant le départ.
(4) Excepté les forfaits et circuits ayant une portion de train, traversier, croisière ou un vol interne. Consultez votre conseiller en voyages.

Avant de procéder à votre réservation, veuillez lire attentivement les conditions ci-dessous. Toute réservation faite avec Vacances Air Canada constitue un accord entraînant des obligations juridiques qui signifie que vous acceptez les conditions et que vous convenez de les suivre ainsi que d’y être tenu. Veuillez-vous assurer de lire attentivement les conditions générales et de les comprendre avant d’effectuer votre réservation.

Remarque : Vacances Air Canada est un voyagiste; elle ne possède, gère, contrôle, ni exploite aucun avion, moyen de transport terrestre, hôtel, complexe hôtelier, navire de croisière, restaurant ni aucun autre élément associé à la composition de votre forfait.

1. RENSEIGNEMENTS SUR LES TIERS

Les fournisseurs de Vacances Air Canada sont régis par leurs propres conditions générales. Ces conditions générales supplémentaires s’appliquent à votre forfait voyage sélectionné en fonction du fournisseur de Vacances Air Canada que vous avez choisi pour former votre forfait. Veuillez lire attentivement ces conditions générales supplémentaires.

Vacances Air Canada emploie du contenu tiers sur son site Web qui provient de ses divers fournisseurs afin de vous offrir des renseignements détaillés sur ses biens et services de voyage. Nous nous efforçons à ce que les informations décrites en ligne sont à jour et exactes, et des mises à jour sont publiées sur notre site Web lorsque de nouvelles informations sont disponibles. Toutefois, Vacances Air Canada ne peut être tenue responsable de toute inexactitude ou omission qui y serait contenue. Les informations de tiers affichées sur notre site Web sont fournies à titre indicatif seulement et doivent être vérifiées directement auprès d’autres sources disponibles telles que le site Web du fournisseur.

Toutes les descriptions des fournisseurs figurant sur ce site Web sont exactes au moment de leur publication. Pour des raisons indépendantes de la volonté de Vacances Air Canada, des changements qui affectent les descriptions des fournisseurs peuvent survenir. Toute modification sera mise à jour au vacancesaircanada.com et sera communiquée au moment de la réservation. En cas de divergence entre les informations contenues dans la brochure et notre site Web, les informations de notre site Web prévaudront.

MISE À JOUR COVID-19

Le client reconnait les risques liés à la propagation de maladies infectieuses ou contagieuses. Il incombe au client de prendre les précautions nécessaires applicables à tout risque pour la santé, y compris, mais sans s’y limiter, à la COVID-19. De plus, nous désirons vous informer que pour assurer la sécurité de tous les clients et employés, les complexes hôteliers et les croisiéristes peuvent avoir mis en place des protocoles de santé et sécurité obligatoires et la disponibilité de leurs services et installations peut en être affectée.

2. EXIGENCES DE VOYAGE

Il incombe aux passagers de se renseigner – pour toute personne (dont les enfants) qui voyage – et d’être en possession de tous les documents valides nécessaires pour voyager (tels que passeports et visas, le cas échéant, etc.) et de répondre à toutes les conditions d’entrée ou de transit de l’ensemble des pays figurant sur l’itinéraire du client. Veuillez noter que les documents et les exigences nécessaires pour votre départ peuvent différer de ceux exigés à votre retour. Veuillez également prendre note qu’en plus des documents de voyage habituels pour entrer au Canada, des exigences supplémentaires peuvent être imposées, y compris l’exigence de documents supplémentaires selon votre pays de provenance, même à l’unique fin d’atterrir au Canada afin de remonter à bord d’un vol de correspondance.

Vacances Air Canada n’est pas responsable des documents manquants ou inappropriés ou de toute inhabilité à répondre aux conditions d’entrée ou de transit. À défaut de répondre aux exigences, incluant en raison de l’absence des documents de voyage nécessaires, vous ne pourrez pas procéder à l’embarquement et votre réservation sera annulée sans remboursement. Avant d’effectuer une réservation et pour obtenir de plus amples renseignements sur les documents de voyage obligatoires, vous devez visiter les sites suivants:

Air Canada – Documents de voyages

Gouvernement du Canada – Voyage et tourisme

Consultez les conditions d’entrée et les mesures sur la COVID-19 en vigueur à votre destination :
Portail Prêts à voyager

Documents de voyage pour les croisières : Veuillez noter que les documents électroniques pour les croisières sont délivrés entre 21 et 14 jours avant le départ. Il est de la seule responsabilité de tous les passagers d’obtenir à leurs frais, bien avant la date de départ, tous les documents de voyage nécessaires exigés par les autorités gouvernementales compétentes, y compris les différents ports d’escale, et de se conformer à leurs lois. Les Canadiens qui voyagent par voie aérienne ou maritime doivent être munis d’un passeport et celui-ci DOIT être valide pendant au moins six (6) mois après la date de fin de leur voyage à l’étranger. Certains itinéraires de croisière nécessitent un visa de voyage en plus du passeport si vous avez l’intention de débarquer du navire par vos propres moyens, sans participer à une excursion à terre organisée achetée auprès des compagnies de croisière. Si vous ne disposez pas des documents de voyage appropriés, l’embarquement vous sera refusé et votre forfait Croisière sera automatiquement annulé sans remboursement.

Remarque : Les parents qui voyagent seuls avec leur(s) enfant(s) mineur(s) doivent être en possession d’une lettre de consentement notariée signée par le parent non-accompagnateur pour présentation à la compagnie aérienne ou le croisiériste, sans laquelle la compagnie aérienne ou le croisiériste se réserve le droit de refuser l’embarquement au mineur.

3. DOCUMENTS DE RÉSERVATION

Tous les documents de réservation sont délivrés sous forme électronique.

RÉSERVATIONS DE FORFAITS

Vous recevrez jusqu’à deux courriels incluant les informations suivantes en pièces jointes : l’un comprendra votre itinéraire de vol et l’autre votre ou vos bons d’échange pour vos réservations d’hôtel et/ou d’excursions. Les pièces jointes doivent être téléchargées et imprimées pour vos dossiers. À la réception du paiement complet et de tous les frais applicables, des billets d’avion électroniques seront émis de 14 à 30 jours avant le départ. Pour les réservations effectuées 7 jours ou MOINS avant le départ, les billets d’avion électroniques seront émis dans les 24 à 48 heures.

RÉSERVATIONS D’HÔTEL SEULEMENT

Vous recevrez un courriel de confirmation de réservation comprenant les détails de votre réservation d’hôtel. Dès réception du paiement intégral et de tous les frais applicables, une facture sera émise dans les 24 à 48 heures.

4. ÉCHÉANCIER DE PAIEMENT

Le paiement intégral doit être effectué par carte de crédit au moment de la réservation ou, dans le cas d’une réservation d’hôtel seulement, conformément à la date d’échéance du paiement final indiquée lors de la transaction. Le titulaire de la carte est responsable de tous les frais au moment de l’achat. Vacances Air Canada se réserve le droit d’annuler votre réservation si le paiement complet n’est pas effectué dans les délais prescrits. À moins que vous ou votre agent de voyages n’ayez été avisé par écrit que votre réservation a été automatiquement annulée faute de paiement suffisant, votre réservation reste en vigueur et le paiement complet doit être effectué selon l’échéancier de paiement de Vacances Air Canada.

EXCEPTION : RÉSERVATION AVEC UN ÉCHÉANCIER DE PAIEMENT DU DÉPÔT

Le dépôt s’applique en ligne pour les forfaits vacances, les forfaits Vols et Hôtel et les circuits vers le Mexique, les Caraïbes, l’Amérique centrale, les États-Unis, l’Europe et le Canada.

Les clients qui réservent un forfait vacances 45 jours ou plus avant leur départ peuvent choisir de réserver en payant un dépôt de 250 $ CA par personne. Le montant du dépôt doit être payé par carte de crédit au moment de la réservation, et le solde restant devra être payé en intégralité au moins 45 jours avant le départ. Le paiement du dépôt et du solde restant peut être effectué en ligne ou par téléphone via le centre d’appels de Vacances Air Canada.

PAIEMENT INTÉGRAL 45 JOURS AVANT LE DÉPART :

Vous recevrez un (1) rappel par courriel de Vacances Air Canada de 7 à 14 jours avant la date limite de paiement du solde restant.

Comment effectuer votre paiement final au moins 45 jours avant la date de départ :

• Accédez à notre page Gestion de votre réservation pour effectuer votre paiement final en ligne avant la date indiquée. Ou bien;
• Appelez notre centre d’appels au 1 866 529-2079 pour effectuer un paiement par téléphone si vous ne pouvez pas le faire en ligne. Veuillez avoir à portée de main votre numéro de confirmation de réservation.

SI LE SOLDE N’EST PAS PAYÉ

Si vous ne payez pas le solde du montant exigible à la date d’échéance, Vacances Air Canada se réserve le droit d’annuler la réservation pour cause de paiement insuffisant. Si le paiement complet n’est pas effectué dans les délais prescrits, votre réservation sera annulée, et votre dépôt ne sera ni remboursé ni crédité.

RÉSERVATION D’HÔTEL SEULEMENT

Vous reconnaissez que Vacances Air Canada prénégocie certains tarifs de chambres avec les Fournisseurs pour faciliter les réservations. Vous convenez également que Vacances Air Canada vous offre des services pour faciliter une telle réservation.

Quelques hôtels offrent une annulation gratuite jusqu’à une date précise. Si cela s’applique à votre réservation, la date « annuler avant le » sera indiquée lors de la transaction et sur le courriel de confirmation de la réservation que nous vous envoyons, sous la section « Sommaire des frais ». Dans le cas où l’annulation gratuite ne s’applique pas ou le délai de l’annulation gratuite est écoulé, les annulations seront soumises à des frais d’annulation. Vous acceptez de payer tous les frais d’annulation que vous engagez.

Certains hôtels offrent la possibilité de « réserver et payer maintenant » ou « réserver et payer plus tard » jusqu’à une date précise. Toutes les chambres « réserver et payer maintenant » doivent être payées en totalité au moment de la réservation. Si « réserver et payer plus tard » s’applique à votre réservation, la date « payer avant le » sera indiquée sur le courriel de confirmation de la réservation que nous vous envoyons, sous la section « Sommaire des frais ». Il est de votre responsabilité de vous assurer que le moyen de paiement soit toujours en vigueur à la date applicable du paiement final. Si le moyen de paiement n’est pas valide, votre réservation sera annulée.

CARTE DE CRÉDIT

L’utilisation de votre carte de crédit pour payer le dépôt et le paiement final signifie que vous êtes en accord avec ces conditions générales et que vous les respectez, que l’utilisation de la carte de crédit ait été autorisée verbalement au téléphone, en ligne ou en personne.

5. POLITIQUE DE MODIFICATION STANDARD ET FRAIS APPLICABLES

Si vous souhaitez apporter des modifications à une réservation confirmée, certains frais s’appliquent en fonction de la destination réservée et du fournisseur de vos biens ou services de voyage.

En plus des frais de changement applicables, les conditions suivantes s’appliquent également à tout changement :

• Si un changement qui entraîne une augmentation du tarif est apporté à l’occupation de la chambre, les autres voyageurs devront débourser le tarif correspondant au coût d’occupation révisé.
• Vous assumez la responsabilité de toute différence de prix résultant du changement de réservation. Aucun remboursement ne sera effectué pour toute différence de prix inférieure.
• Les demandes de changement doivent être faites par l’intermédiaire de Vacances Air Canada et ne peuvent être effectuées directement auprès d’un hôtel ou d’un complexe. Les demandes de changement de nom peuvent être refusées en raison des conditions propres à l’hôtel ou à la compagnie aérienne.
• Aucune modification ne peut être apportée aux réservations de train. Toute modification sera traitée comme une annulation et tous les frais d’annulation applicables seront appliqués.

La politique de modification standard de Vacances Air Canada par destination et par type de forfait est présentée ci-dessous (certaines exceptions s’appliquent, veuillez consulter votre forfait vacances ou votre réservation pour connaître la politique de changement qui s’applique à vos biens et services de voyage).

CANADA ET LES ÉTATS-UNIS (INCLUANT LAS VEGAS, ORLANDO, HAWAÏ ET CALIFORNIE)

• Pour les changements effectués 21 jours ou plus avant la date de départ : frais de changement de 50 $ par personne, plus les taxes applicables. Des pénalités pourraient s’appliquer pour l’hébergement et le vol, selon les exceptions décrites ci-dessous.
• Pour les changements effectués 20 jours ou moins avant la date de départ : la réservation est 100 % non remboursable.

De plus, vous assumez la responsabilité d’une différence de prix si applicable. Aucun remboursement ne sera accordé pour le choix d’un produit à prix moins élevé. Si la modification est apportée à l’occupation de la chambre et entraîne une augmentation des tarifs, les voyageurs restants sont responsables du tarif plus élevé applicable à la nouvelle occupation. Les demandes de modification ne peuvent être adressées directement à un hôtel ou à un complexe. Les demandes de changement de nom peuvent être refusées en raison des conditions propres à l’hôtel ou à la compagnie aérienne. Les modifications effectuées 6 jours ou MOINS avant le départ ne sont pas acceptées. Toute modification, y compris les changements ou corrections de nom, que vous désirez apporter à une réservation confirmée 7 jours ou MOINS avant le départ sera traitée comme une annulation. Les frais d’annulation s’appliqueront comme décrit ci-dessous. Les remboursements pour l’annulation d’une réservation seront pris en compte seulement une fois que Vacances Air Canada aura reçu un avis écrit.

Exceptions
Les excursions supplémentaires, les excursions d’une journée, les forfaits, les billets de ski individuels, les activités et les billets de spectacle achetés en option ne sont pas remboursables. Aucun changement permis une fois la réservation effectuée.

EUROPE

• Pour les changements effectués 21 jours ou PLUS avant la date prévue du départ : frais de changement de 50 $ par personne. L’hébergement et le vol peuvent faire l’objet de pénalités suivant les exceptions stipulées ci-dessous.
• Pour les changements effectués 20 jours et moins avant la date prévue du départ : 100 % du coût total de la réservation.
• Si la modification est apportée à l’occupation de la chambre et entraîne une augmentation des tarifs, les voyageurs restants sont responsables du tarif plus élevé applicable à la nouvelle occupation. Les demandes de modifications ne peuvent être adressées à un hôtel ou complexe hôtelier. Les demandes de changements de noms peuvent être refusées en raison des conditions générales spécifiques des hôtels ou compagnies aériennes.

MEXIQUE, CARAÏBES, AMÉRIQUE DU SUD ET CENTRALE (DONT LE COSTA RICA, CARTAGENA ET LE PANAMA)

• Pour les changements effectués 45 jours ou PLUS avant le départ : des frais de changement de 50 $ CA par personne, par changement, seront appliqués. De plus, vous assumez la responsabilité d’une telle différence de prix. Aucun remboursement ne sera accordé pour le choix d’une alternative à moindre prix.
• Si la modification est apportée à l’occupation de la chambre et entraîne une augmentation des tarifs, les voyageurs restants sont responsables du tarif plus élevé applicable à la nouvelle occupation. Les demandes de modifications ne peuvent être adressées à un hôtel ou complexe hôtelier. Les demandes de changements de noms peuvent être refusées en raison des conditions générales spécifiques des hôtels ou compagnies aériennes.
• Pour les changements effectués 44 jours ou moins avant la date de départ : modification non acceptée. Toute modification, y compris les changements ou corrections de nom, que vous désirez apporter à une réservation confirmée 44 jours ou MOINS avant le départ sera traitée comme une annulation.
• Des frais d’annulation s’appliqueront comme indiqué ci-dessous. L’annulation d’une réservation ne sera prise en considération que lorsqu’elle sera parvenue par écrit au bureau de Vacances Air Canada. Aucun remboursement n’est applicable dans le cas d’une baisse de prix se produisant après que la réservation soit confirmée.

Exception
La politique d’annulation peut varier pour certains hôtels. Pour de plus amples informations, consultez notre site Web à www.vacancesaircanada.com.
Les billets de spectacle et de théâtre, les circuits/excursions d’une journée, et les billets de parc thématique : aucun changement permis une fois la réservation effectuée et sont non remboursables.

CROISIÈRES

Si vous souhaitez apporter des modifications à votre réservation confirmée avant le début de la période d’annulation conformément aux modalités de paiement de Vacances Air Canada indiquées sur vos documents de réservation, Vacances Air Canada s’efforcera de faire tout son possible pour satisfaire votre demande. Tous les changements sont sous réserve de disponibilité. Des frais de modification peuvent s’appliquer selon la nature du changement et la date de votre demande. Les détails varient selon le croisiériste et seront disponibles au moment de la demande.

Remarque : Toute modification que vous souhaitez apporter à une réservation confirmée dans le délai d’annulation fixé par le croisiériste concerné sera traitée comme une annulation. Les politiques d’annulation varient selon le croisiériste. Consultez la grille des croisières ci-dessous pour plus de détails. Si une annulation ayant un impact sur l’occupation de la cabine est faite par un ou plusieurs passagers, les autres passagers sont responsables du paiement intégral du tarif révisé applicable pour l’hébergement.

6. POLITIQUE D’ANNULATION STANDARD ET FRAIS APPLICABLES

Si vous souhaitez annuler une réservation confirmée, les frais suivants s’appliqueront (certaines exceptions s’appliquent, veuillez consulter votre forfait vacances ou votre réservation pour connaître la politique d’annulation qui s’applique à vos produits et services de voyage) :

• 45 jours ou PLUS avant la date prévue du départ : 250 CAD par personne*
• 44 à 21 jours avant la date prévue du départ : 50 % par réservation/par produit annulé**
• 20 jours ou MOINS avant la date prévue du départ : 100 % non remboursable**

*Les frais d’annulation constituent des dommages-intérêts qui indemnisent Vacances Air Canada pour les paiements de réservations de services de voyage effectuées à l’avance et pour les coûts administratifs associés au traitement d’une annulation.
**Prix total exigible et / ou payé à Vacances Air Canada.

Si vous devez annuler vos vacances en croisière, des frais d’annulation s’appliqueront selon la croisière réservée et le moment où vous nous informez de l’annulation, conformément au calendrier de paiement de Vacances Air Canada indiqué dans vos documents de réservation. Ces frais sont par personne et s’appliquent à chaque invité dans la cabine. Dans le cas où les frais sont basés sur un pourcentage, veuillez noter qu’il s’agit d’un pourcentage du prix total incluant les taxes et autres frais (y compris les frais de service). En plus de ces frais, des frais d’annulation s’appliquent à tout vol, transfert, hôtel ou circuit réservé dans le cadre de votre croisière. Les détails sont disponibles au moment de la réservation. La non-présentation au moment de la croisière, quelle qu’en soit la raison, est non remboursable à 100 %.

La politique d’annulation énoncée dans le calendrier de paiement de Vacances Air Canada décrit ci-dessus est fondée sur les renseignements fournis par chaque croisiériste et peut être modifiée sans préavis. Les frais d’annulation sont, notamment, des dommages-intérêts liquidés pour compenser Vacances Air Canada ou les paiements anticipés effectués lors de la réservation de services de voyage, et pour les frais administratifs liés au traitement d’une annulation.

Le coût total de la portion aérienne est non remboursable à 100 % en tout temps pour les forfaits qui comprennent des vols intérieurs, des vols de correspondance et des vols exploités par un transporteur aérien autre qu’Air Canada ou Air Canada Rouge.

Les points Aéroplan^MD ne peuvent être ni restitués ni remboursés à aucun moment.

7. EXCEPTIONS POUR LES MODIFICATIONS ET ANNULATIONS

CANADA : LES FORFAITS VACANCES VOLS ET TRAIN

ROCKY MOUNTAINEER

• 61 jours ou plus avant le départ : 25 % par réservation / par produit annulé.
• 60 jours ou moins avant le départ : 100 % non remboursable.

CANADA : LES FORFAITS DE SKI

WHISTLER BLACKCOMB, SUN PEAKS, BANFF, MARMOT BASIN ET BIG WHITE

• 30 jours ou plus avant le départ : 100 % non remboursable.

CANADA : LES FORFAITS VACANCES VOLS ET VOITURE

CONDITIONS DES LOCATIONS DE VOITURES INCLUSES DANS LES FORFAITS VACANCES VOLS ET VOITURE

Le tarif quotidien est basé sur 24 heures. Les clients seront facturés directement pour les heures supplémentaires, les jours et toute couverture supplémentaire ou produit optionnel acheté au début de la location.

La durée minimale de location est de 48 heures.

Les tarifs sont basés sur la date de prise en charge et non la date de retour.

Une carte de crédit reconnue pourrait être requise au moment du départ pour tout frais non inclus dans le bon d’échange, par ex., le carburant, une assurance pertes et dommages, l’assurance individuelle contre les accidents, les frais de service et les taxes pour un service aller simple. Cartes de crédit acceptées : American Express, MasterCard, Visa.

L’âge minimal pour une location de voiture est de 21 ans avec un bon d’échange prépayé. Un permis de conduire valide du pays d’origine doit être présenté au moment de la location de voiture. Tous les conducteurs âgés de moins de 25 ans sont assujettis à des frais supplémentaires de 25 $ par jour; sous réserve de modifications. Certaines classes de voitures pourraient ne pas être disponibles pour les conducteurs âgés de moins de 25 ans.

Les conducteurs supplémentaires autorisés, y compris les conjoints et les partenaires, doivent être inscrits sur l’entente de location. Les frais pour conducteurs supplémentaires sont de 10 $ CA par jour, par conducteur supplémentaire, jusqu’à un maximum de 50 $ CA par location, par conducteur, le cas échéant; sous réserve de modifications. Tous les conducteurs supplémentaires devraient détenir une carte de crédit reconnue par la compagnie de location de voiture et un permis de conduire valide.

Les locations aller simple sont disponibles et sous réserve de frais de service applicables.. Les locations de voitures aller simple sont sous réserve de disponibilité. Les frais pour aller simple sont déterminés selon la distance entre les stations.

Les frais de dépôt garantis sont payés localement par les clients. Ces frais seront bloqués sur la carte de crédit du client, mais ne seront pas facturés sur la carte jusqu’à la fin de la location. Ces charges sont assujetties aux taxes et suppléments applicables.

Les locations d’allers simples aux États-Unis ne sont pas autorisées. Les véhicules peuvent être conduits aux États-Unis, mais pas au Mexique. Ceci peut varier par destination, le cas échéant.

Les véhicules sont livrés avec un réservoir plein de carburant au moment de la location. Les tarifs ne comprennent pas le carburant, sauf indication spécifique. Le locataire est responsable du ravitaillement à la fin de la location si l’option d’achat de carburant n’est pas achetée par le client au moment de la location ou inclus dans les tarifs nets. Les frais d’essence de ravitaillement varient selon la région et fluctuent en fonction des conditions de marché qui dictent le prix de l’essence. Il n’y a pas de crédit pour le carburant restant.

Certains produits optionnels, tels que les sièges pour enfants, les véhicules équippés pour le ski, et les unités GPS de Garmin, peuvent être offerts moyennant un supplément.

FORFAITS VACANCES EN EUROPE

FORFAITS VOLS ET HÔTEL, CIRCUITS CLASSIQUES D’EUROPE, HORS DES SENTIERS BATTUS, VOYAGES DE LUXE, LES ÎLES GRECQUES

• 45 jours ou plus avant le départ : 250 $ par personne*
• 44 à 22 jours avant le départ : 50 % non remboursable*
• 21 jours ou moins avant le départ : 100 % non remboursable*

*Les coûts aériens sont 100 % non remboursables en tout temps pour les forfaits incluant les vols intérieurs, les vols de correspondance et les vols assurés par des transporteurs aériens autres qu’Air Canada ou Air Canada Rouge.

LES EXCURSIONS, LES VISITES À LA CARTE, LES BILLETS DE SPECTACLE ET LES POLITIQUES D’ASSURANCE DE VOYAGE

• 100 % du coût total en tout temps.

CROISIÈRE

Pour les réservations de croisières, chaque croisiériste a son propre calendrier de paiement, ses propres conditions de modification et d’annulation et ses propres frais qui peuvent être. Veuillez-vous référer aux conditions actuelles du croisiériste que vous avez choisi pour connaître les modalités détaillées.

Un dépôt est exigé afin de confirmer votre réservation. Le montant sera établi en fonction des dates de voyage ainsi que de la durée, de la destination et du type de cabine sélectionnés. Le montant du dépôt est indiqué au moment de la réservation.

Un dépôt approprié ou un paiement en entier (tel que spécifié précédemment pour chaque croisiériste) doit être payé par la carte de crédit utilisée pour la réservation selon le calendrier de paiement. Vacances Air Canada se réserve le droit d’annuler votre réservation si le paiement complet n’est pas reçu d’ici le date d’échéance prévue. Votre réservation reste confirmée et le paiement en entier est attendu d’ici l’échéancier de paiement susmentionné de Vacances Air Canada advenant que vous ou votre agent de voyages n’aviez pas été avisé par écrit de l’annulation de votre réservation.

Remarques

• Des dépôts supplémentaires peuvent être exigés pour les réservations d’hôtel, d’excursions ou de billets d’avion effectuées dans le cadre de votre croisière. Le calendrier des paiements et les montants des dépôts sont fournis par chaque croisiériste et peuvent être modifiés sans préavis.
• Les croisières des Fêtes peuvent inclure, sans s’y limiter, le 4 juillet, l’Action de grâce (États-Unis), le 25 décembre et le 1^er janvier de chaque année.
• Les croisières World, Grand Voyages (segments compris), aux îles Galapagos (CEL), exotiques (HAL) et de 30 jours et plus : Un autre calendrier de paiement et un autre montant s’appliquent. Les pénalités d’annulation peuvent varier. Les détails sont disponibles au moment de la réservation.

¹Un échéancier de paiement et des montants différents s’appliquent à toutes les suites, villas, penthouses et croisières World Cruises.

²À l’exception de certaines promotions pour lesquelles les dépôts ou les tarifs de croisières sont non remboursables et pour lesquelles l’échéancier de paiement/annulation varie.

³Un changement des catégories de base Valeur pour les catégories Confort représente une annulation suivie d’une nouvelle réservation.

⁴Frais d’annulation non applicables pour les invités 3 à 8 si l’annulation est effectuée à 100 % à l’extérieur de la période d’annulation. Si la réservation est annulée à 100 % à l’intérieur de la période d’annulation, les frais d’annulation s’appliquent aux invités 3 à 8.

⁵Les frais d’annulation sont équivalents au montant du dépôt ou du pourcentage précis du prix total, selon le montant le plus élevé.

Le dépôt et le paiement complet (tel que stipulé ci-dessus pour chaque croisiériste) doivent être versés par carte de crédit au moment de la réservation et selon l’échéancier de paiement. Vacances Air Canada se réserve le droit d’annuler votre réservation si le paiement complet n’est pas effectué dans les délais prescrits. À moins que vous ou votre agent de voyages n’ayez été avisé par écrit que votre réservation a été automatiquement annulée faute de paiement suffisant, votre réservation reste en vigueur et le paiement complet doit être effectué selon l’échéancier de paiement de Vacances Air Canada défini ci-dessus.

8. SOLUTIONS DE PROTECTION DE VOYAGE DE VACANCES AIR CANADA

Vous pouvez ajouter un plan de protection de voyage de Vacances Air Canada à certains forfaits vacances lors de la réservation. Visitez notre page Protections de voyage pour en savoir plus.

9. ASSURANCES DE VOYAGE

Vacances Air Canada vous recommande fortement de souscrire une assurance voyage suffisante pour répondre à tous vos besoins en matière de couverture. Lorsqu’ils se rendent à Cuba, tous les voyageurs, qu’ils soient étrangers ou cubains vivant à l’étranger, doivent avoir une police d’assurance médicale.

Examinez attentivement les options du régime et vérifiez que votre police d’assurance voyage couvre la COVID-19.

Pour plus d’information, veuillez visiter nos page d’Assurance voyage.

10. REMBOURSEMENTS

Aucun remboursement ne sera effectué pour les services de voyage ou les éléments du forfait non utilisés après le départ. Si la réservation est annulée pour cause de conditions climatiques défavorables, de maladie ou pour toute autre situation hors du contrôle de Vacances Air Canada, les réclamations doivent être effectuées via votre assurance voyage. Nous ne pouvons garantir qu’un remboursement sera effectué à cet effet. Aucun remboursement ne sera accordé si un prix de vente plus bas est publié après la confirmation de la réservation.

Important : si le prix d’un produit est incorrectement publié sur le site vacancesaircanada.com, nous nous réservons le droit d’annuler la réservation dans un délai raisonnable et un remboursement du paiement sera effectué immédiatement.

11. INFORMATION SUR LES TARIFS

DEVISE ET VALIDITÉ DES TAUX

Tous les prix sont en dollars canadiens, sauf indication contraire basée sur les taux de change, le coût du carburant, les taxes, les frais et les surcharges (y compris les frais de service imposés par Vacances Air Canada) tels que confirmés au moment de la réservation.

Le prix du forfait est confirmé au moment de la réservation. Vacances Air Canada se charge de vous livrer le forfait vacances que vous avez choisi. Si le prix augmente à la suite de l’imposition d’une surcharge sur le carburant par le transporteur ou d’une augmentation du taux de change, dans la mesure où le taux de change applicable avant la date de prestation des services a augmenté de plus de 5 % depuis la date de conclusion du contrat; et/ou si l’augmentation, sans tenir compte de l’augmentation de la taxe de vente provinciale ou de la taxe sur les produits et services du Canada, des taxes, redevances ou frais autorisés par une autorité publique compétente, est égale ou supérieure à 7 % du prix des services, vous pouvez choisir entre un remboursement complet et immédiat des services ou la prestation de services similaires. Les remboursements sont traités par Vacances Air Canada dans les 14 à 30 jours suivant la réception de votre demande écrite d’annulation.

Les prix ou les informations pourraient être différents lors de votre prochaine visite ou session sur le site.

INCLUSIONS DES PRIX

Le prix ne comprend que les articles spécifiquement indiqués sur votre réservation au moment de l’achat. Veuillez vous référer à votre forfait pour connaître les inclusions. Tout ce qui n’est pas spécifiquement mentionné sur votre réservation au moment de l’achat est exclu du prix.

LES PRIX NE COMPRENNENT PAS

La plupart des forfaits vacances peuvent faire l’objet de frais en sus de ceux qui sont compris dans le prix courant du forfait et ne sont pas inclus dans le prix des forfaits de Vacances Air Canada.

Par exemple

• Tout service supplémentaire acheté à destination (repas, boissons, nettoyage, frais accessoires, articles et services énumérés dans la description des installations, etc.);
• Les coûts relatifs au trajet en direction et au retour de la destination;
• Les repas et/ou les consommations alcoolisées (à moins d’indications contraires);
• Les excursions à destination;
• Les appels téléphoniques (à moins d’indications contraires);
• Les pourboires;
• Les pourboires obligatoires pour les croisières;
• Les services de buanderie;
• Les assurances de location de voitures et les taxes et frais facturés à destination par la société de location de voitures lors de la réservation d’une location de voiture;
• Les effets personnels et/ou les services personnels qui ne sont pas mentionnés dans cette brochure et à la page du site vacancesaircanada.com où le produit ou le complexe sélectionné est décrit;
• Les taxes de départ;
• Les frais administratifs de l’hôtel;
• Les transferts à l’hôtel;
• Les frais supplémentaires qui peuvent s’appliquer pour les équipements sportifs à bord des véhicules de transfert;
• Tout autre élément qui n’est pas spécifiquement mentionné comme étant inclus au moment de la réservation.

Certains frais et taxes locaux peuvent s’appliquer à destination et être payables en monnaie locale avant votre départ. Veuillez consulter les autorités gouvernementales concernées de votre destination et restez à l’affût des conditions d’entrée et des mesures sur la COVID-19 en vigueur à destination.

Pour les résidents du Québec seulement :
À compter du 1^er novembre 2021, les prix n’incluent pas la contribution du client au Fonds d’indemnisation des clients des agents de voyages du Québec, soit 3,50 $ par tranche de 1 000 $ de services de voyages achetés, dont la perception incombe à votre agent de voyages détaillant. Le Fonds est un régime de protection financière administré par l’Office de la protection du consommateur du Québec dont vous bénéficiez automatiquement en faisant affaire avec un agent de voyages titulaire d’un permis de l’Office de la protection du consommateur du Québec. La protection offerte par le Fonds est complémentaire à celle offerte par votre assurance voyage, le cas échéant. Pour obtenir des renseignements complets sur le Fonds et les situations couvertes par le Fonds, veuillez consulter le site Web de l’Office de la protection du consommateur du Québec.

12. MODIFICATIONS À VOTRE RÉSERVATION EFFECTUÉES PAR VACANCES AIR CANADA

Vacances Air Canada peut être tenue de modifier votre réservation lorsque les services réservés pourraient ne plus être disponibles pour quelque raison que ce soit, y compris, mais sans s’y limiter, pour des raisons d’entretien inattendues, de surréservation de l’hôtel ou toute autre raison hors du contrôle de Vacances Air Canada. Dans de telles circonstances, une autre option d’hébergement de qualité égale ou supérieure vous sera offerte. Si, pour toute raison, après la confirmation, Vacances Air Canada effectue un changement d’hôtel ou tout autre changement est apporté à vos plans de voyage, notamment, mais sans s’y limiter :

• un changement de destination;
• un changement d’horaire de départ ou de retour de plus de 24 heures;
• un changement d’hôtel ou des normes d’hébergement; et/ou
• un changement d’itinéraire nécessitant plus de pièces d’identité ou de documentation sans délai suffisant pour obtenir ces documents avant le départ;

Vacances Air Canada communiquera alors avec vous ou votre agent de voyages le plus tôt possible après la réception de l’information du fournisseur concerné avant votre départ. Dans ces circonstances, Vacances Air Canada offre les options suivantes :

• Acceptation de la modification telle qu’elle est offerte;
• Sélection d’un forfait de rechange de Vacances Air Canada, sous réserve de disponibilité. Toute différence de prix résultant d’une solution de rechange à moindre prix sera remboursée. Les clients sont responsables du paiement de toute différence de prix découlant de leur propre sélection d’une solution de rechange plus chère; ou
• Annulation des vacances et remboursement complet des paiements effectués auprès de Vacances Air Canada.

13. DÉPARTS GARANTIS

Certains circuits guidés sont proposés avec des dates de départ garanties. Ces départs garantis ne peuvent avoir lieu que si un nombre minimum de participants a réservé les mêmes circuits guidés (ce nombre peut varier en fonction du circuit guidé choisi afin que Vacances Air Canada puisse les offrir au prix indiqué). Si le nombre minimum de participants requis pour un circuit guidé avec départ garanti n’est pas atteint, Vacances Air Canada peut annuler le circuit guidé et offrir au client une autre circuit guidé ou un remboursement complet, le client renonçant par les présentes à tout recours qu’il pourrait avoir contre Vacances Air Canada à la suite de cette annulation.

14. OFFRES VACANCES AIR CANADA PAR COURRIER ÉLECTRONIQUE

Lorsque vous réservez votre voyage avec nous, vous nous autorisez implicitement à utiliser votre adresse électronique pour vous envoyer des courriers électroniques promotionnels qui, selon nous, pourraient vous intéresser. Dans les autres cas, vous pouvez consentir expressément à recevoir des courriels promotionnels en vous inscrivant sur notre site Web.

Si vous recevez des courriels et souhaitez vous désabonner, vous pouvez vous désabonner à partir de n’importe quel courriel promotionnel. Consultez notre Politique de confidentialité pour en savoir plus sur la façon dont Air Canada traite vos renseignements personnels.

Notez que les courriels de service ne sont pas des courriels promotionnels et fournissent des informations importantes qui doivent vous être communiquées. Les courriels de service doivent vous être transmis pour que Vacances Air Canada puisse exercer ses activités commerciales. Les courriels de service comprennent, sans s’y limiter, les courriels contenant des informations sur les achats effectués au vacancesaircanada.com et les courriels contenant des informations relatives aux forfaits vacances.

15. RESPONSABILITÉ

FOURNISSEURS

Vacances Air Canada conclut des ententes avec de tiers fournisseurs qui offrent des services de voyage tels que des vols, croisières, hôtels, transferts entre l’aéroport et l’hôtel, excursions, locations de voitures ou autres activités comprises dans votre forfait.

Bien que Vacances Air Canada conjugue les meilleurs efforts pour sélectionner des fournisseurs réputés, nous ne pouvons assumer la responsabilité de leurs omissions et de leurs actes ou ceux de leurs employés, représentants ou agents.

Toute exigence spécifique de l’hôtel apparaîtra dans la section « Résumé des achats » lors du processus de réservation après la sélection de la chambre.

Vous acceptez de respecter les conditions d’achat imposées par tout fournisseur, y compris, mais sans s’y limiter, l’hôtel, la compagnie aérienne, le croisiériste, l’entreprise de location de voitures ou le voyagiste (« Fournisseur ») que vous avez choisi, y compris, mais sans s’y limiter, le paiement de toutes les sommes dues à leur échéance et le respect des règles et restrictions du Fournisseur, qui sont disponibles par l’intermédiaire du Fournisseur, concernant la disponibilité et l’utilisation des tarifs, des produits ou des services.

Certains fournisseurs de services hôteliers peuvent vous demander de présenter une carte de crédit ou une caution en espèces lors de l’enregistrement pour couvrir les dépenses supplémentaires pendant votre séjour. Ce dépôt n’est pas lié au paiement reçu par Vacances Air Canada pour votre réservation d’hôtel auprès du fournisseur.

Vacances Air Canada n’est pas responsable des coûts ou des frais encourus en raison d’un relogement.

Vous reconnaissez que certains fournisseurs tiers offrant certains services et/ou activités peuvent exiger que vous signiez leur décharge de responsabilité avant de participer au service et/ou à l’activité qu’ils offrent. Vous comprenez que toute violation des règles et restrictions de ces fournisseurs tiers, qui sont disponibles par l’intermédiaire du fournisseur tiers, peut entraîner l’annulation de votre ou de vos réservations, le refus de vous donner accès au produit ou aux services de voyage applicables et la perte de toute somme payée pour cette réservation. Vacances Air Canada n’est pas responsable des coûts ou des frais occasionnés par une telle violation.

Des taxes et des frais locaux peuvent s’appliquer pour les séjours à l’hôtel dans la destination où vous voyagez et sont payables en monnaie locale. Les tarifs peuvent être modifiés sans préavis.

EXCURSIONS

Les clients pourraient choisir de participer à des excursions, visites facultatives ou activités qui pourraient être offertes par Vacances Air Canada, moyennant des frais supplémentaires, au profit d’un fournisseur local à destination. Tout contrat verbal ou écrit concernant de telles excursions ou activités est présumé être conclu directement entre le client et le tiers fournisseur. Certaines excursions peuvent comporter un risque de blessure personnelle, de perte ou de dommage des biens. Vacances Air Canada ne peut être tenue responsable de quelque façon que ce soit de toute réclamation, perte, ou de tout dommage, frais ou dépenses découlant de la participation des clients à ces excursions.

COMPAGNIE AÉRIENNE

Les services de voyage peuvent faire l’objet de conditions imposées par la loi et par les tiers fournisseurs. À ce titre, leur responsabilité est limitée par leurs conditions de transport et leurs tarifs respectifs, ainsi que par les ententes et accords internationaux. Les conditions de transport s’appliquent aux vols en direction et au retour de votre destination et certaines de ces conditions limitent ou excluent la responsabilité des transporteurs. En ce qui concerne la responsabilité du transporteur aérien, et les options qui s’offrent à vous en cas de perte, de dommage ou de retard de vos bagages, veuillez consulter Air Canada et faire parvenir toute réclamation directement à Air Canada. Vacances Air Canada ne peut être tenue responsable de toute responsabilité à l’égard des changements d’horaires apportés par la compagnie aérienne ou des frais supplémentaires (hébergement, repas, etc.) résultant de retards d’avions ou de correspondances manquées. Des conditions supplémentaires peuvent aussi s’appliquer selon les hôteliers en conséquence d’une perturbation de vol.

RESPONSABILITÉ DE VACANCES AIR CANADA

Vacances Air Canada ne peut assumer aucune responsabilité pour les réclamations, pertes, dommages, frais ou dépenses pouvant découler de tout accident, blessure, décès; pour les dommages, pertes ou retards concernant les bagages ou tout autre article personnel; ou les retards, contretemps, pertes d’agrément, contrariétés, déceptions, anxiétés ou frustrations, d’ordre physique ou mental, résultant :

• D’un acte ou d’une omission de la part de qui que ce soit, incluant les fournisseurs, à l’exception de Vacances Air Canada ou de ses employés;
• D’une maladie, d’un vol, d’une grève, d’une quarantaine, d’une panne mécanique, d’un acte du gouvernement, des conditions météorologiques ou d’autres causes indépendantes de notre volonté;
• Du fait que vous ne vous soyez pas procuré les documents nécessaires, y compris passeports, visas et certificats, lorsqu’ils sont exigés (dans de tels cas, vous n’aurez droit à aucun remboursement);
• Du fait que vous ne répondiez pas aux conditions d’entrée et de transit, y compris les exigences relatives à la COVID-19;
• Du fait que vous n’ayez pas suivi les directives données concernant, en particulier, mais sans s’y limiter, l’heure de départ des vols, la manutention des bagages et l’heure d’arrivée et de départ à l’hôtel; et
• De l’annulation pour quelque raison que ce soit, des services de voyage offerts ou de toute modification apportée à ceux-ci. Vacances Air Canada se réserve le droit, à sa seule discrétion, d’annuler les services de voyage proposés ou d’offrir une option de rechange comparable, et Vacances Air Canada vous avisera de ces annulations ou changements dans un délai raisonnable avant le départ. S’il faut annuler votre réservation intégralement, la seule responsabilité de Vacances Air Canada sera de rembourser toute somme payée.

Cependant, aucun remboursement intégral ne sera honoré advenant une annulation du voyage par Vacances Air Canada pour des raisons inhabituelles et/ou imprévisibles telles des forces majeures incluant (sans s’y limiter) des conditions météorologiques telles des inondations, tout type de tempête, ouragan, tornade ou équivalent; feu; activité sismique; accident nucléaire; grève, émeute, conflit civil, acte de guerre, acte terroriste; toute urgence de santé publique ou risque sanitaire; toute action gouvernementale; faillite de fournisseurs; ou tout autre événement indépendant de la volonté de Vacances Air Canada.

La saison des ouragans dans le nord de l’Atlantique se situe généralement entre le 1^er juin et le 30 novembre. D’autres conditions météorologiques défavorables ont des répercussions dans d’autres parties du monde à différentes périodes de l’année. Vacances Air Canada n’est pas redevable des coûts ou autres conséquences qui proviendraient ou résulteraient de toute condition météorologique inclémente, à tout moment, et là où les obligations contractuelles de Vacances Air Canada avec ses fournisseurs ne permettent pas l’obtention du remboursement des sommes payées au fournisseur au nom du consommateur.

16. AUTRES RENSEIGNEMENTS IMPORTANTS

CROISIÈRES

Enregistrement : Afin de simplifier le processus d’embarquement et de se conformer aux normes de sécurité internationales, tous les voyageurs sont tenus de remplir un formulaire d’immigration et d’embarquement disponible sur le site Web de chacun des croisiéristes bien avant la date de départ. Les voyageurs qui n’ont pas complété le processus d’enregistrement au moins sept (7) jours précédant la date de départ devront s’enregistrer au quai au moins deux (2) heures avant l’heure de départ publiée au risque de se faire refuser l’accès à bord sans aucun remboursement. De plus, le fait de ne pas remplir correctement le formulaire d’inscription en ligne en temps opportun entraînera un retard dans l’émission finale des documents croisière électroniques.

Les suppléments de carburant : tous les croisiéristes se réservent le droit d’imposer un supplément pour le carburant si le prix du pétrole NYMEX dépassait certaines limites durant l’année.

Repas : Les demandes d’heures de repas et de grandeurs de tables précises seront acceptées au moment de la réservation, mais ne peuvent être garanties ou confirmées avant le départ. Vacances Air Canada n’est pas responsable si ces demandes ne peuvent être satisfaites.

Remboursements : Aucun remboursement ne sera effectué pour les services de voyage ou les éléments du forfait non utilisés après le départ. Si la réservation est annulée pour cause de conditions climatiques défavorables ou de maladie, les réclamations doivent être faites selon les modalités auprès de la compagnie d’assurance voyage. Nous ne pouvons garantir qu’un remboursement sera effectué à cet effet. Aucun remboursement ne sera accordé si un prix au rabais est publié après la confirmation de la réservation.

Les groupes : un échéancier de paiement et des montants différents s’appliquent. Détails disponibles au moment de la réservation.

Arriver avant la croisière : nous vous recommandons d’arriver à destination une journée avant la première date de départ de la croisière. Pour sélectionner votre hôtel, visitez vacancesaircanada.com.

17. AUTRES INFORMATIONS IMPORTANTES

Le niveau et les pratiques de vie à destination, ainsi que les normes et conditions relatives à la fourniture de services publics, aux services, à la religion, aux conditions sanitaires, aux pratiques locales, au système politique et au logement peuvent différer de ceux que l’on trouve au Canada.

ENREGISTREMENT À L’AÉROPORT

Les vols sont exploités par Air Canada, Air Canada Rouge ou Air Canada Express (exploités soit par Jazz Aviation LP, Sky Regional ou EVAS-Exploits Valley Services), sauf mention contraire.

Compte tenu des temps d’attente plus longs que d’habitude, il est recommandé aux clients de se présenter à l’avance à l’aéroport, au comptoir de la compagnie aérienne, comme indiqué sur l’itinéraire de vol reçu par courriel, et conformément aux délais d’enregistrement et d’embarquement indiqués sur le site Web de la compagnie aérienne (cliquez ici pour accéder au site d’Air Canada). Le nom et les coordonnées doivent être fournis lors de l’enregistrement.

Des représentants d’Air Canada sont disponibles pour vous prêter assistance à l’aéroport, ou vous pouvez contacter un représentant de Vacances Air Canada au 1 800 296-3408. Le défaut de s’enregistrer et d’embarquer aux heures prévues peut engendrer l’annulation d’une réservation d’un client, sans droit de recours ou de remboursement.

MINEURS (PORTION AÉRIENNE)

Les bébés âgés de moins de 2 ans (à la date de retour du voyage) bénéficient d’un tarif réduit à bord d’Air Canada. Chaque bébé doit être accompagné d’un passager âgé de 16 ans ou plus. Des tarifs réduits sont également disponibles pour les enfants âgés de 2 à 12 ans. La date de naissance de tous les mineurs doit être fournie lors de la procédure d’enregistrement.

NOURRITURE, EAU ET BOISSONS

La routine, le soleil et/ou la nourriture, l’eau et les boissons peuvent être très différents dans d’autres pays, ce qui peut occasionner des maladies ou des problèmes relatifs à la santé. Les clients sont encouragés à prendre toutes les précautions nécessaires. Vacances Air Canada ne peut être tenue responsable de quelque façon que ce soit de tout frais, dommage, réclamation, ou perte découlant de ces conditions et occasionnant des problèmes de santé. Des interruptions d’eau et des pannes de courant peuvent avoir lieu à certains moments.

ACTIVITÉS SOCIALES ET SPORTIVES

Plusieurs complexes hôteliers proposent des activités sociales et sportives organisées et incluent l’utilisation d’équipements sportifs. Ces commodités peuvent être modifiées ou annulées en tout temps, sans préavis. Certaines activités pourraient comporter certains risques.

INSECTES

Il est possible que des insectes se trouvent à l’intérieur comme à l’extérieur d’un complexe hôtelier, quel que soit l’hôtel faisant partie du forfait vacances. Les clients sont encouragés à prendre toutes les précautions nécessaires.

FÊTES, CONGÉS SCOLAIRES, ÉLECTIONS ET CONGRÈS

La disponibilité de certains services et installations pourrait être limitée pendant certaines périodes. Ces périodes peuvent comprendre, sans s’y limiter, les congés scolaires, les fêtes religieuses, les élections et les congrès. Ces périodes varient selon les pays et les autorités compétentes et locales.

Vacances Air Canada ne peut être tenue responsable des inconvénients que pourraient occasionner ces périodes pendant les vacances des clients.

ATTRIBUTION DES CHAMBRES

Seuls l’hôtel ou le complexe hôtelier sont responsables de l’attribution des chambres, selon la catégorie réservée. Vacances Air Canada n’est aucunement responsable de l’emplacement, du décor, de l’ameublement et du type de lit dans la chambre qui pourraient varier selon l’emplacement de la chambre sur la propriété de l’hôtel. Dans l’éventualité où le client voudrait changer de chambre, les modifications de chambres sont sous réserve de disponibilité et des frais supplémentaires pourraient s’appliquer.

Pour certains forfaits de voyage en Europe et au Canada, en plus de la citation ci-dessus, la stipulation « ou semblable » indique que les clients séjourneront à un hôtel du même classement par étoiles. Les hôtels seront communiqués au consommateur 30 jours avant le départ.

CONDITIONS RELATIVES À L’ENREGISTREMENT ET AU DÉPART

L’enregistrement à l’hôtel a généralement lieu entre midi et 15 h. Les heures de libération des chambres d’hôtel pourraient varier selon la propriété, mais en règle générale, les clients doivent libérer leur chambre vers 11 h. Concernant les clients qui ont un vol tardif, tous les efforts seront effectués pour leur procurer une chambre d’hospitalité, cependant, cela n’est pas garanti, surtout pendant les hautes saisons.

SAISON INTERMÉDIAIRE

De mai à novembre, certains services et installations pourraient être suspendus ou offerts selon un horaire rotatif.

PLAGES

Veuillez prendre note que la taille et la condition des plages peut varier en raison de facteurs environnementaux, notamment des intempéries ainsi que la présence d’algues ou de sargasse.

VUES

Les chambres face à la mer offrent une vue directe sur la mer. Les chambres avec vue sur la mer offrent une vue partielle ou latérale sur la mer.

BAGAGES

Pour les dernières informations sur les dimensions, les limites de poids, les bagages enregistrés, les bagages additionnels et les équipements sportifs, veuillez consulter la page des Bagages d’Air Canada.

Pour avoir l’esprit tranquille, pensez à acheter une assurance bagages au moment de la réservation.

TRANSFERTS

La durée des trajets entre l’aéroport et votre hôtel stipulée dans ce site est approximative et peut varier en raison de circonstances imprévues.

18. AUTRES RECOMMANDATIONS POUR LES CLIENTS

LOIS ET RÉGLEMENTATIONS LOCALES

Il incombe uniquement aux clients de respecter les règlements, lois, politiques, obligations, pratiques et restrictions applicables pouvant être imposés sur le pays ou territoire visité par le client (y compris lors d’une correspondance) et de rester au fait de ceux-ci.

DÉCLARATION À L’AGENT DE VOYAGES

Le client doit informer son agent de voyages de ses intentions, ses attentes et ses besoins avant que sa réservation de voyage ne soit effectuée.

BESOINS SPÉCIAUX

Toute demande particulière (liée aux chambres d’hôtel, cabines, compagnies aériennes et/ou transferts) pour les passagers ayant des besoins spéciaux doit être demandée au moment de la réservation. Certaines circonstances et conditions médicales exigent que les clients fournissent un préavis et reçoivent l’approbation médicale pour le transport aérien (pour en savoir plus, visitez aircanada.com). Le transport adapté pour les transferts à destination est offert (lorsque disponible) moyennant des frais supplémentaires. Certaines activités dans les hôtels peuvent être inaccessibles aux personnes à mobilité réduite.

La plupart des croisiéristes ont un nombre limité de cabines accessibles en fauteuil roulant qui doivent être réservées avec un certificat médical. Les passagers DOIVENT faire parvenir ce certificat au croisiériste au moins 30 jours AVANT le départ prévu. Tout arrangement de transfert spécial requis peut entraîner des frais supplémentaires. Les personnes à mobilité réduite doivent être autonomes et voyager avec un autre passager qui assumera la responsabilité en tout temps si une assistance devait être nécessaire. Les passagers sont invités à vérifier auprès des experts en croisières de Vacances Air Canada les détails relatifs à certains itinéraires. Dans certains cas, les personnes en fauteuil roulant pourraient ne pas pouvoir descendre du navire lorsque les installations portuaires sont inadaptées. Assurez-vous que votre expert en croisières vérifie tous les détails concernant les personnes à mobilité réduite, puisque les politiques des croisiéristes peuvent faire l’objet de modifications sans préavis.

MÉDICAMENTS

Il incombe au client d’avoir en sa possession les médicaments nécessaires, de les ranger dans le bagage à main et de se référer à aircanada.com pour la politique relative au transport de médicaments de prescription. Le client est responsable de s’assurer qu’il est apte à voyager, et de s’en être informé auprès d’un professionnel de la santé qualifié.

VACCINS

Le passager est responsable de sa vaccination et, si nécessaire, doit voyager avec les certificats adéquats.

GROSSESSE

Vous êtes dans l’obligation de divulguer cette information à Vacances Air Canada au moment de la réservation. Une femme enceinte qui n’a jamais accouché prématurément et dont la grossesse se déroule normalement peut voyager à bord d’un vol d’Air Canada, d’Air Canada Express (exploité par Jazz Aviation LP, Sky Regional ou EVAS-Exploits Valley Services) ou d’Air Canada Rouge, jusqu’à la 36e semaine de grossesse inclusivement. Pour plus d’information, consultez le site Web du Gouvernement du Canada.

Les femmes dans leur dernier trimestre (soit 24^e semaine ou plus) ne seront pas autorisées à bord d’une croisière. Un certificat médical peut être exigé pour les femmes enceintes qui ont atteint leur 23^e semaine ou moins de grossesse et qui optent pour une croisière. Les détails varient selon les croisiéristes et sont assujettis à modifications sans préavis. Les renseignements propres à chaque croisiériste seront fournis au moment de la réservation lors de la mention de votre situation.

MINEURS

Les croisiéristes exigent que les personnes âgées de moins de 21 ans soient accompagnées d’un adulte âgé de 21 ans ou plus (25 ans ou plus pour Carnival Cruise Line). Cette condition ne s’applique pas aux couples mariés (preuve de mariage requise) et aux personnes mineures qui voyagent avec leurs parents ou tuteurs et qui occupent une cabine adjacente. L’âge au moment de la date de départ détermine le statut de chaque personne pour toute la durée de la croisière. La restriction d’âge pour la consommation d’alcool, pour le casino et pour les tarifs enfants varie selon les croisiéristes. Les exigences relatives à l’âge sont assujetties à modifications. Veuillez confirmer au moment de la réservation. En général, les bébés âgés de moins de six (6) mois ne sont pas acceptés à bord des navires.

INAPTITUDE À VOYAGER

Vacances Air Canada et ses partenaires croisiéristes se réservent le droit de refuser l’embarquement à tout passager ou d’exiger que celui-ci débarque à tout moment à ses propres risques et dépenses si son état physique ou mental le nécessite, et ce, selon la décision du médecin de bord, lorsque son état peut constituer un risque pour lui-même ou toute autre personne à bord. De plus, le capitaine peut refuser l’embarquement de tout passager qu’il juge, à sa seule discrétion, dangereux pour lui-même ou les autres personnes à bord. Le passager est éventuellement laissé à l’un des ports d’escale, et ni le croisiériste ni Vacances Air Canada ne seront tenus responsables. Dans ce cas, aucun remboursement ni paiement de frais supplémentaires ne sera effectué par le croisiériste ni par Vacances Air Canada.

SPORTS ET ACTIVITÉS

Les informations concernant les sports et les activités contenues dans ce site ne sont présentées qu’à titre indicatif et non à titre incitatif. Vacances Air Canada se dégage de toute responsabilité relativement aux risques d’accident et de dommage, et aux frais ou dépenses liés à la participation à ces sports et ces activités.

19. COMMENTAIRES, PRÉOCCUPATIONS ET RÉCLAMATIONS

Indépendamment de la responsabilité de Vacances Air Canada, tout incident, y compris les blessures, l’annulation du service ou l’insatisfaction, doit être signalé à votre représentant à destination, le cas échéant, ou par le biais de notre formulaire de contact du service à la clientèle pendant l’événement ou dès que possible, afin de permettre à Vacances Air Canada de fournir une assistance.

Veuillez remplir le formulaire de soutien de voyage en ligne ou communiquer par courrier pour toute réclamation contre Vacances Air Canada au plus tard 14 jours après votre retour de voyage.

RÉCLAMATIONS DE BAGAGES

Veuillez prendre note que pour toute réclamation pour les bagages, une déclaration écrite au transporteur doit être faite dans les 7 jours de la réception des bagages enregistrés en cas de détérioration, et, en cas de retard, dans les 21 jours à compter de la date de mise à disposition du passager.

Veuillez remplir le formulaire approprié d’Air Canada.

Toutes les informations fournies à Vacances Air Canada restent confidentielles.

Les conditions générales de Club Med sont disponibles en anglais uniquement. Cliquez ici pour lire l’intégralité.

Conditions générales Soleil de Méditerranée 2022-2023

Conditions générales Croisières Maritimes 2022-2023

Les autres conditions générales de ce fournisseur pour 2022-2023 sont à venir.

Les conditions générales de Norwegian Cruise Line sont disponibles en anglais uniquement. En voici l’intégralité:

Les conditions générales de Royal Caribbean International sont disponibles en anglais uniquement. Cliquez ici pour lire l’intégralité.

Les conditions générales de Celebrity Cruises sont disponibles en anglais uniquement. En voici l’intégralité:

Important Notice

You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in Australia only. These Booking Conditions are governed by the laws of New South Wales, Australia and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of Australia.

If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or local Celebrity Cruises representative.

These Booking Conditions together with our Guest Conduct Policy and any other current Policies or Supplementary Terms form the basis of your contract with us and apply to your booking. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Where you make a booking directly with us, the parties to the contract are you and either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ depending on which of those entities will be operating the cruise ship (“Vessel”) on which you sail (the “Carrier”). You will be advised of the relevant contracting party at the time of booking and/or on your confirmation invoice.

“Carrier” shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel’s operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (“LTO”).

In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Royal Caribbean’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. If you book a Celebrity Cruises® cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday.

If you book a Celebrity Cruises® cruise only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own Booking Conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note we do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below.

We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Governments and public authorities continue to develop their policies and change their rules. Our own processes and procedures change in line with those policies. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. You must comply with our Guest Health, Safety and Conduct Policy (also called ‘Guest Conduct Policy’) while onboard. Please also take note of our Refusal to Transport Policy. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required.

You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing.

You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Celebrity Cruises’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd.

1. Overview

All bookings are subject to these Booking Conditions. In the event of any inconsistency, these Booking Conditions shall prevail. You will be advised of the relevant Carrier at the time of booking and/or on your confirmation invoice. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Celebrity Cruises®’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. Your local booking office is RCL Cruises Ltd Australia with address at Level 12, 157 Walker Street, North Sydney, NSW 2060.

Please read these conditions carefully. These terms and conditions are to be construed under the laws of NSW and you agree to submit to the exclusive jurisdiction of the courts of that state in the event of dispute between you and Celebrity Cruises.

Please Note: If you book a Celebrity Cruises cruise-only holiday in conjunction with other services such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own booking conditions will apply to your contract with your travel organiser. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking to ensure that those terms are acceptable to you. Please note, we do not have any liability to you in these circumstances. In any event, if we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us, notwithstanding anything that might be contained in any other terms of agreement with your travel organiser. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below. Please read these conditions carefully. These terms and conditions are to be construed under the laws of NSW and you agree to submit to the exclusive jurisdiction of the courts of that state in the event of dispute between you and Celebrity Cruises.

2. How to book and tickets

How to make a booking

There are three simple ways to book your chosen cruise holiday:

• Contact your travel agent
• Telephone Celebrity Cruises on 1800 003 002
• Book online at www.celebritycruises.com.au

Celebrity Cruises or RCL Cruises Ltd will not honour any bookings made where there is a pricing glitch on our website that was obvious or should have been obvious to you. This change takes effect from December 2020.

Your full name as it appears on your passport as well as your date of birth must be given at the time of reservation. By making a booking with us through any of the three methods you agree that you have read, understood and are bound by our Information, Terms and Conditions copies of which can be obtained online at www.celebritycruises.com.au or hard copy sent to you upon request. If the event of any inconsistency, these booking terms shall prevail.

Reservations made direct with Celebrity Cruises can be transferred to your preferred travel agent within 60 days of booking creation. Transfers requests outside of this time will not be permitted. Transfer requests can be requested once a reservation has been placed by calling 1800 003 002 to obtain the authorisation form.

Confirming your booking

Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent (if booking through them).

Note: It may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at a later date.

A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). However, despite anything stated in the balance of these terms and conditions, where a pricing error has occurred, no binding contract will exist between us.

Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents, flight tickets and any other documents from your travel agent or us. If any details appear to be incorrect, you must inform your travel agent or our Reservations department if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Once your airline tickets have been issued, all ticket coupons must be used in sequence as originally booked. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled.

Cruise tickets

Your electronic cruise documents are emailed directly to you or to your travel agent as early as 50 days prior to your sailing. We no longer issue paper tickets. Your reservation must be finalised and paid in full in order to receive your documentation.

3. Paying for your cruise

Deposits

We will require a deposit to secure your booking within 7 days of making your booking (or full payment if booking within 70 days of departure). On some cruises the deposit may be required on the day of booking or within 1–7 days of making the booking. After this time if your deposit has not been paid then your booking will be automatically cancelled.

Deposit amounts vary by cruise duration as follows:

Deposit per person

• 1–9 nights AU$200
• 10+ nights & Cruisetours AU$400

Celebrity Cruises offers promotional pricing that will incur a non-refundable deposit. Please refer to the terms and conditions of the relevant promotion for further details at the time of booking.

An additional non-refundable deposit of AU$50 per person must be paid on top of your cruise deposit to secure your flights and airfare for international departures. Some airfares may require full payment at time of booking, which may be non-refundable. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Airline taxes are subject to change until airfares are paid in full.

When using your credit or debit card to pay us directly for your cruise, please be aware that American Express credit card payments may attract a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us.

Any promotional Air Offers will incur an additional deposit which may vary per itinerary. For example: ‘Fly Free Promotions’ deposits will be non-refundable and due at time of cruise deposit. This additional deposit could be up to AU$2,000 per person.  Please contact our office or your travel agent to obtain details of the deposit due at the time of booking. An air processing fee may be applicable to reservations cancelled outside of cruise penalties. This will be advised to you at the time of booking.

Final payment

We must receive the balance of the cruise and/or flight costs (after deducting the deposit you have paid) not less than 70 days before departure (90 days for Holiday sailings – Christmas, New Year and Easter departures) unless you book 70 days or less before departure (90 days for Holiday sailings), in which case you must pay the total cruise and/or flight cost at the time of booking. If we have not received all monies due to us in full and on time, you will be deemed to wish to cancel your cruise and cancellation charges as set out below (see clause 30, Cancellations and Refunds) will apply.

All money paid by you to a travel agent (whom we have authorised to sell our cruises) for your cruise with us will be held by the travel agent on our behalf until the money is paid to us. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to complete your online check-in.

4. What’s included and not included 

What’s included?

All prices shown on our website and quoted in our brochure are per person in Australian Dollars and are based on two people sharing the specified stateroom grade. Cruise prices include the following where applicable: full onboard accommodation, onboard main meals, entertainment* onboard ship, gym, some fitness classes*; service charges to stateroom attendants; port charges and taxes.

*A charge may be made for certain entertainment/leisure facilities or activities. Please see your travel agent or visit www.celebritycruises.com.au for information.

What’s not included?

Unless otherwise agreed, the price does not include flights; departure taxes or airport improvement tax; transfers to/from the ship; shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, telephone calls, etc.); specialty dining venues onboard apply a cover charge of between US$20 and US$199 depending on the venue; hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel insurance; anything else which is not specifically mentioned as being included in the price. Service charges to non-dining and bar wait staff or onshore will be at your discretion.

Arrival and Departure times

The arrival and departure times are correct at time of going to print  but please note these are subject to change. Changes to the last confirmed itinerary for your cruise may become necessary, even after you have departed. See clause 35 (Changes to cruise) and clause 40 (Circumstances outside our control) for more details.

Fuel supplements

Currently, we have no fuel supplement charge. However, we reserve the right to reinstitute a fuel supplement in the future.

5. Pricing and ‘Guarantee’ bookings

Pricing

The prices quoted in our brochures show the lowest price (‘Prices from’) available on a specified sailing date at the time of printing. The price will vary by ship, itinerary, sailing date and stateroom grade. Where there is more than one departure date shown for the same cruise itinerary then the prices provided in our brochures are the minimum prices available for the lowest priced of the multiple departure dates. For current pricing please contact your travel agent or visit our website.

From time to time we may offer discounts on cruise fares. These discounts are based on the full fare (brochure price) in the specified category.

Downgrading

If your chosen stateroom category is not available at the time of reservation, guests may choose to add a waitlisted category to the reservation at the time of booking. If this stateroom category becomes available prior to the sailing date the guest will have the option to downgrade without penalty. Reservations without waitlists that are downgraded within the cancellation penalty period will be treated as a cancellation and rebook, incurring the applicable cancellation penalties. Downgrades are subject to current prevailing rates and guests should refer to any relevant terms and conditions of promotional offers with our reservation staff prior to downgrading as these may change.

Minimum Occupancy

Staterooms categories that can accommodate between three and six guests will attract a minimum occupancy level and are allocated as a priority to reservations meeting the maximum occupancy level. We reserve the right to move guests falling below the maximum stateroom occupancy to any other stateroom of equal grade or higher.

‘Guarantee’ (GTY) bookings

From time to time, we may offer you the option of making what we call a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed category type (Inside, Oceanview, Balcony, Concierge/Aqua Class or Suite) on your chosen ship and cruise. However, the exact grade, number and location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. Guests booked in GTY cabins may not be berthed with other travelling parties due to availability. Staterooms allocated may be subject to obstructed views. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. At times, we may offer promotional GTY offers. These offers may not be combinable with any other promotion and may require a non-refundable deposit. Please check the offer concerned with your travel agent or our Reservations Centre for details.

Such promotional GTY categories are defined as follows:

• W – Suite / Deluxe
• XA- Aqua Class Stateroom
• XC- Concierge Class Stateroom
• X – Balcony Stateroom
• Y – Oceanview Stateroom
• Z – Inside Stateroom

Guests who require an accessible stateroom and wish to take advantage of a promotional GTY offer may do so (subject to availability) by contacting our reservation centre to select the preferred ship, sailing date and promotional GTY category. The closest available accessible stateroom within that class category will be assigned.

Please note: If you book 2 or more cruises to be taken consecutively (back to back) and either one or all cruises are booked under a GTY basis, you may be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.

Onboard Credits

From time to time we may offer Onboard Credit promotions. An Onboard Credit is a monetary amount in US Dollars which is applied to your onboard account for onboard purchases. Some Onboard Credits may not be combinable with other offers, please check the offer with your travel agent or our Reservations Centre. Any unused portion of the Onboard Credit will expire at midnight on the last night of your cruise and is not redeemable for cash at any time. Onboard Credit is not transferable between any cruises, including consecutive cruises.

6. Consecutive cruises

Consecutive cruises are two or more cruises taken immediately after one another (back-to-back) on the same ship. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it may be necessary for you to disembark the ship in order to comply with customs and immigration and to re-register your SeaPass℠ for the new sailing. It may not be possible to retain the same stateroom on consecutive cruises.

Consecutive cruises are treated as independent cruises for the purposes of payment of deposits, balance due dates and cancellation charges. Onboard Credit offers are not transferable between any cruises, including consecutive cruises.

Jones Act – USA Consecutive Cruises

Please note that due to restrictions under the U.S. Passenger Vessels Services Act (Jones Act), we cannot accept reservations for consecutive itineraries that begin in one U.S. port and conclude in a different U.S. port. In the event such an itinerary is booked, Celebrity Cruises reserves the right to cancel one of the cruises at the guest’s expense and/or the guest shall be responsible for any and all Jones Act fines that result due to such booking.

Local cabotage laws are subject to change at any time without warning. Downlines are not confirmed until written confirmation is received from Celebrity Cruises Miami. Any downline authorisations are taken at the guests own risk due to itineraries and cabotage laws that can be changed at any time.  Please see the definitions clause below.

Definitions:
‘Downlining’ – request from guest to embark or disembark at a port of call other than the scheduled embarkation/disembarkation port.

‘Closed Loop’ – is a process that US Customs & Border Protection (CBP) place on an itinerary where all US Citizens are waived through without having to be checked electronically. Downliners would impact the processing of the entire sailing upon return and US CBP would view this as a ‘modified’ closed loop itinerary. This would subject all guests to a full inspection and delay the departure process for everyone. Therefore, downlining is not permitted. A downline fee of AU$65pp applies to all approved downline requests. This charge will be added to your booking and must be paid prior to the full sailing scheduled departure date.

7. Dining and special requests

Dining onboard

You have a choice of two options for dinner in the Main Dining Room:

• Fixed sitting – dine at the same reserved table each night on either early or late sitting (approximately 6:00pm and 8:30pm respectively).
• Celebrity Select Dining℠ (open seating) – giving guests flexibility with their evening dining. You can decide when you would like to dine between the hours of 6:00pm and 8:30pm each evening; much like a regular restaurant.

Please request your preferred seating and table size at the time of booking and your table number will be confirmed in your stateroom at the start of your cruise. Dining times may vary slightly on port days due to shore excursion departures.

Celebrity Select Dining℠ is subject to availability. We cannot accept any bookings which are conditional on your preferred seating time being or becoming available before departure. If you cancel because your preferred seating time is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Seating time requests cannot be guaranteed.

On board Celebrity Xpedition you have several dining options, including the main dining room at Darwin’s restaurant, selections served on deck through the day at the Beagle Grill, or complimentary room service at selected times (not 24 hours). There is a daily Breakfast Buffet and Luncheon Buffet. Dinner commences at 6:15pm with General Seating. Snacks are available from the Beagle Grill (12:00pm – 6:00pm), Room Service and Afternoon Tea (4:00pm – 5:00pm).

Room service

Room service is complimentary, except when ordered between 11pm – 6am when a service fee of US$4.95 will be charged. For Suite guests, room service is complimentary 24hrs a day. Room service is available on all ships, except Celebrity Xpedition, Flora, Xperience and Xploration.

Special dietary requirements

Guests must notify us of any dietary requirements at time of booking. If you have any special dietary needs, Celebrity Cruises will use best endeavours to accommodate the following special dietary needs onboard: food allergies, gluten free, vegetarian, diabetic, low-fat, low-sodium and low-cholesterol. Other special diets such as Kosher and lactose-free meals may be available upon advanced request. Please contact your travel agent or our Reservation Centre for details

Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant. Celebrity Cruises does not provide baby food.

To accommodate special services or requirements such as dietary requirements, medical requirements, pier embarkation assistance, wheelchair use etc., Celebrity Cruises requires the information in writing 45 days prior to the sail date. However, Kosher meal requests must be supplied in writing 100 days prior to sail date for sailings in Australia/New Zealand and Asia; 90 days prior to the sail date for sailings in Europe and South America and 45 days prior for sailings in North America. Any dietary requirements caused by medical conditions must be provided to us at the time of booking. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board our ships will be able to cater for specific dietary requirements and food intolerances.

Other special requests

If you have a special request such as for a baby cot (crib) or refrigerator, please give details in writing to your travel agent at the time of booking. Special requests cannot be guaranteed. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so.

Not meeting any special request for any reason will not be a breach of contract on our part. If a special request can only be met at an additional cost, that cost will either be invoiced to you prior to departure or will be payable locally by you. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking which is conditional on a special request being satisfied. Such bookings will be treated as ‘normal’ bookings subject to the above comments on special requests.

8. Travelling in a group

A minimum of 8 staterooms required is to constitute a “group” booking. Subject to that requirement, discounts and free places may be available when travelling in a group of 16 or more passengers. Please consult your travel agent for more information. Group bookings can only be created and managed via a travel agent and attract a separate set of terms and conditions to those which apply to individual bookings.

Common interest groups

From time to time we may invite various affinity groups of people onto our ships. Affinity groups are people with shared interests who choose to travel together. This may include on dates when you are sailing with us. Although we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are onboard.  Please contact your travel agent or our Reservation Centre for details.

9. Alcoholic beverages policy

The minimum age to consume alcohol on Celebrity Cruise ships on sailings originating in :

• Europe, Asia, Australia and South America is eighteen (18), and
• North America is twenty-one (21).

The originating turnaround port dictates the policy (such as in a crossing from Europe to the US it would be 18 or from the US to Europe or Asia it would be 21) The minimum age to consume alcohol at our private destinations of CocoCay and Labadee remains twenty-one (21) without regard to where the sailing originated. The Company reserves the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.

Guests can now take on board the ship, two bottles of wine per stateroom on the first day of embarkation only. Guest’s sailing on a Back to Back cruise may bring 4 bottles, 2 will be stored by the ship and delivered to their stateroom the first day of the second leg of their sailing.

Only staterooms with at least one (1) guest meeting the minimum age to consume alcohol are eligible to bring bottles of wine or champagne onboard.  If the wine is consumed in a public area, we charge a corkage fee of US$25 per bottle.

Guests sailing on the Celebrity Xpedition are not permitted to bring ANY alcoholic beverages, including wine, onboard.  The government of Ecuador does not allow it.  Any alcohol will be confiscated before leaving Quito, Ecuador.

Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Alcohol will not be delivered to any guest that does not meet the minimum age requirement. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers they reasonably believe to be holding alcohol.

Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy.

Guests who violate any Celebrity Cruises alcohol policies (e.g. over consume, provide alcohol to people under the minimum age requirement, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Polices. Guests under the minimum age requirement will not have alcohol returned to them. Celebrity Cruises is committed to the responsible service of alcohol and reserves the right to revoke or otherwise restrict the service of alcohol to any guest, regardless of age.

If during a cruise a guest reaches a birthday that will change their adherence to our alcohol policy, they may visit the Guest Services Desk on that day and on showing their passport as proof of age. Their records will be updated to allow them to purchase and consume alcohol, as long as the other requirements of our alcohol policy are met.

Note: due to Spanish regulations, we are not permitted to sell alcohol or cigarettes on board in the duty free shops on selected sailings which depart from Spain. Restrictions apply and this policy is subject to change without notice. Please contact your travel agent or our Reservation Centre for details.

10. Health requirements

Please contact your doctor for advice and the most up-to-date health requirements for all destinations featured in our brochure at least eight weeks prior to travel. Further information may be obtained from the World Health Organisation at www.who.int.

To obtain the most enjoyment out of your holiday, we recommend that guests who wish to book the Galapagos holiday on Celebrity Xpedition have a good level of personal fitness. This can be a relatively active holiday and our guided tours on the islands generally involve walking for several hours a day. Our tours may also involve steep climbs in hot weather as well as having to negotiate wet landings.

Pregnancy

Celebrity Cruises welcomes pregnant guests but (due to limited medical facilities on board) will NOT accept guests who will enter their 24th or later week of pregnancy by the beginning of, or at any time during their cruise. All pregnant guests are required to bring a doctor’s fit to travel letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high risk pregnancy. A copy with your booking number included, should be sent to Special Services at special_needs@celebrity.com, in advance of sailing. Please check our website for full details.

11. Minimum age to travel

1) To sail

Infants sailing on a cruise must be at least six (6) months old as of the first day of the cruise, or twelve (12) months old as of the first day of the cruise for Transatlantic, Trans-Pacific, Hawaii, selected South American cruises and other selected cruises/cruisetours. For cruises with 3 or more consecutive ‘sea days’ (where the ship is not in port, including days spent ‘scenic cruising’) infants must be at least 12 months of age on the first day of the cruise. In consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

Stateroom occupation rules

For cruises that commence from a departure port in Europe, Asia, South America, New Zealand or Australia, the minimum age requirement to sail is eighteen (18).

For all other cruise departure countries, the minimum age requirement to sail is twenty one (21).

Guests who do not meet the age requirement will not be assigned to a stateroom unless accompanied in the same stateroom by an adult meeting the age requirement. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms. A guest’s age is established as their age upon the first day of sailing.

Connecting staterooms are counted as different staterooms for this policy, except for minors sailing with their parents or legal guardians in adjacent staterooms. Adjacent staterooms are staterooms that are physically directly next door or directly across the hall – the doors to the staterooms have to be in the same hallway as one another.

The only exception to this policy is for married couples (16 years and above on cruises commencing from non-North American ports) who are allowed to sail together in a stateroom without anyone over the age of 18/21 being required. Documentary proof of marriage will be required in advance.

Note: Bookings MUST be made by calling into a Celebrity Cruises booking office in order to qualify. The Celebrity Cruises website, Cruisingpower, and external booking tools will not allow guests under 21 to book a stateroom. Adults who are not the parent or legal guardian of any minor aged 17 or under travelling with them are required to present the minor’s valid passport and applicable visa (or for domestic Australian sailings a certified copy of minor’s birth certificate) and 1 original legally affirmed or notarised letter signed by at least one of the minor’s parents/legal guardians along with 1 copy of the legally affirmed or notarised letter. The letter must authorise the travelling adult to take the minor on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay.

A letter can be legally affirmed or notarised by a practicing solicitor, notary or commissioner for oaths who may charge a fee for this service. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.

We will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above.

We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minor’s holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation.

Please note that parent(s)/legal guardian travelling with a minor who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/divorce papers etc. to prove that they are the parent(s)/ legal guardian of the minor(s) concerned.

Individual staterooms can be booked by married couples one of whose minimum age is eighteen (18) (proof of marriage is required at time of booking).

On board there are certain facilities where entry is restricted by age. Persons using the Day Spa must be over the age of 18 and over 16 to use the Fitness Centre. Full details of onboard facilities with age and height restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk.

12. Activities for children and infants

Activities for children

There are children’s facilities and entertainment on board all Celebrity Cruises ships with the exception of Celebrity Xpedition, Flora, Xperience and Xplorer. Some activities may attract a height, weight or age restriction. Programme hours may vary by ship/itinerary. The programme is available for 3–17 year olds who are fully toilet trained. The programme is, divided into five age groups:

• Ship Mates℠– 3 to 5 years
• Cadets℠ – 6 to 9 years
• Captains – 10 to 12 years
• Junior Teens & Senior Teens – 13 – 15 & 16 – 17 years

We respectfully ask parents not to allow their children to play uncontrolled on deck, in lounges or on the dance floors, especially during the evening. Children are not permitted in the Casino at any time. Swimming activities are not supervised and no minor or infant is allowed to enter the pool wearing nappies (diapers) including swimming nappies. Children or infants can only swim if they are toilet trained and under their parent/guardian’s supervision.

Activities for infants

We also have a programme called ‘Toddler Time’, available on all ships, except Celebrity Xpedition, Flora, Xperienc & Xplorer, for children under 3 years of age. A toy lending programme and bedtime story sessions may also be offered onboard, which also require full parental supervision.  All sessions vary between ships and sailing dates and are unsupervised by ship staff.

Babysitting

Private, in-stateroom babysitting is open to children ages 12 months and older for a fee of $19 per hour for up to 3 children from the same family. All children participating in children’s programmes must be toilet trained. A small charge may be made for some children’s activities (currently US$6 per hour per child) for lunchtime (12:00pm – 2:00pm) and evening ‘slumber parties’ (10:00pm – 1:00am) sessions. Prices are subject to change without notice.

Please note that facilities and activities are limited for babies under the age of three. Please consult your travel agent or Celebrity Cruises at time of booking for further information.

13. Guests with special needs

You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell us or your travel agent in writing about any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities). Please provide as much information as possible to special_needs@celebrity.com.

Most of our ships have selected staterooms designated for guests with physical disabilities. Please contact our Reservations Department for further information. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter on board you must contact our Reservations department at time of booking to provide the dimensions as size limitations may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call.

Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. We regret we must reserve the right to refuse to allow anyone to travel who, in our reasonable opinion, is physically or mentally unfit to travel or will or may require care beyond that which any travelling companion or we ourselves can reasonably provide.

14. Visas and passports

For all international sailings a valid passport and appropriate visa will be required. You are responsible to ensure that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise, or check the up-to-date position with your travel agent in good time before departure.

Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).

Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause.

15. Identification required

It is the sole responsibility of the guest to identify all travel documents such as passport and visa requirements for boarding the ship and entry into the countries visited on your cruise.

For domestic Australian voyages calling in only Australian ports: Australian citizens require either a valid passport or government issued pictured and laminated ID card (driver’s licence/proof of age ID card/military ID card/government (federal, territory, city etc.) employee ID card/proof of age card) to be used as identification. For all other nationalities, a passport (plus visa if needed in Australia) is required. Children aged 17 years and under will require a passport or Birth Certificate to travel or government issued photo ID.

Children under 16 years of age, who do not have a passport or photo ID, must have a copy of their birth certificate or their parents Medicare Card. If the child has a different surname to the parent or guardian then they can use a Medicare Card as identification as long as a parent’s name travelling with the child is included on the same card.

For all other sailings to ports/destinations outside of Australia: see clause 14 (Visas and passports).

16. Checking in

For your convenience we offer a check in facility on our website up to 4 days before your sailing. By checking in online for your cruise, you will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal.

To check in online, visit www.celebritycruises.com.au, click on ‘Already booked’, then click ‘Online Check-in’. If you have checked in online, bring your signed SetSail Pass and identification documents with you to the cruise terminal. Proceed to the SetSail area where one of our guest assistance agents will verify your identification documents and issue your SeaPass℠ card to board the ship.

If you have not checked in online, bring your cruise documents and your identification documents to the cruise terminal where one of our guest assistance agents will process your cruise documents, verify identification documents, check you in for your cruise, issue your SeaPass℠ card and direct you to the ship.

Your stateroom steward will deliver your luggage as soon as possible after boarding. We recommend that items such as medicines are packed in your hand luggage.

Please note: all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. If you are not on board at least 90 minutes before the ship’s scheduled sailing time, we are entitled to assume that you do not intend to travel. Your booking will then be cancelled, 100% cancellation charges will be payable and no refund will be made. Please note, for security reasons, you will not be permitted to bring any visitors on board the ship in any port.

17. Onboard purchases

Onboard currency

The currency used on board all Celebrity Cruises ships is US Dollars.

Your onboard account

All Celebrity Cruises ships operate on a ‘cashless’ system. When you check in you will receive a SeaPass℠ account card and all purchases made onboard the ship are made using this card. At the end of the cruise you will receive a statement summarising the charges on your account. To settle your account we require you to register your credit card at check in. As all onboard accounts are payable in US Dollars, your credit card provider or financial institution may levy a foreign exchange transaction fee. Please note that when paying by credit card we obtain daily authorisations from your bank or financial institution, in some cases these may be held for up to 10 days for credit cards and 30 days for debit cards, after your cruise ends and will show as a pending/pre-authorisation transaction. For this reason we do not recommend the use of Debit Cards. Our ships do not accept Australian bank-issued foreign currency cards if these do not contain your name either printed or embossed on the front of the card.

Celebrity Cruises SeaPass℠ accounts may be settled in cash. We cannot accept personal cheques and any currency other than US Dollars. A cash machine is available on all Celebrity Cruises ships which dispenses US Dollars (USD $5 fee per transaction will be levied for this service), and Euros (€6 fee per transaction) for European sailings.

18. What to wear/pack and the weather

What to wear

Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day. For lounging by the pool, pack bathing suits and casual shoes (e.g. flip-flops, sandals, trainers). You’ll also need some casual shorts and t-shirts or a cover-up for getting to and from the pool areas. If you’re planning to visit our onboard fitness centre then bring shorts, t-shirts and socks plus a pair of tennis or running shoes/trainers.

In the evening, there are three distinct types of dress onboard: casual, smart casual and formal. Suggested guidelines for these nights are:

• Casual – Sport shirts and slacks for men, sundresses or pants for women.
• Smart Casual – Jackets and ties for men, dresses or pantsuits for women.
• Evening Chic – Sophisticated, glamorous cocktail/evening wear.

We also offer buffet-style casual dining on our ships. Bare feet and bathing suits are not allowed at any time during dinner.

What not to pack

For the safety of our guests, the following items are not allowed on board our ships: irons, coffeemakers, candles, illegal drugs, flammable liquids, explosives (such as fireworks), weapons (including knives, regardless of length), powerboards/extension cords and electrical transformers. If connecting by air, please refer to your airline for carrier restrictions.

The weather

Our cruises encompass a variety of continents and destinations and therefore the weather in each region will vary. Some of the destinations visited are tropical and may experience heavy rainfall or strong winds (sometimes hurricane force) at certain times of the year. Celebrity Cruises cannot accept liability for adverse weather conditions during your cruise holiday.

19. Smoking policy

A guest must be at least 18 years of age to purchase, possess or use tobacco onboard. Smoking is not permitted inside any stateroom or on any stateroom balcony or our ships’ casinos. Smoking is allowed in the observation lounges on each ship and in various exterior locations, including parts of the pool and promenade decks, designated at the discretion of the Hotel Director. All ships sailing the Galapagos Islands operate under a strict policy allowing smoking only in designated areas on the ship’s outer decks. Solstice Class Lawn Club and the Sunset Bar at the Lawn Club do not allow smoking. Violations to the Smoking policy may result in a US$250 cleaning fee being charged to the guest’s on board account and may also be addressed through the line’s Guest Conduct Policy.

Our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway, elevator or corridor. This policy includes smoking-like products such as electronic cigarettes. Additionally, there is a non-smoking policy on all components of the land tour portion of all Celebrity Cruises CruiseTour products. We appreciate your understanding and adherence. The outdoor smoking areas will be listed in the Celebrity Today (available onboard).

Please note that the above policy is subject to revision in order to comply with current applicable health legislation, where countries have local smoking regulations. This may mean that Smoking is prohibited except in designated outdoor areas or when arriving departing certain ports.

20. Casino

There is a fully equipped Casino on board all Celebrity Cruises ships except on Celebrity Xpedition, with games such as blackjack or roulette, as well as slot machines. Please note that the Casino is closed whenever the ship is in port. Guests under the age of 18 are not permitted in the Casino at any time. Guests are advised that the use of any video recording or camera equipment is strictly prohibited in the Casino. Guests who request a cash transaction from casino cashiers (including cash advances and the purchase of casino chips and tokens) will be charged a transaction fee which will be charged to your SeaPass℠ account along with the amount of the cash transaction.

21. Medical services onboard

There is a medical centre staffed by qualified doctors and/or nurses onboard all Celebrity Cruises ships with the exception of Celebrity Xpedition, Flora, Xperience and Xploration. On Celebrity Xpedition, Xperience & Flora there is usually one licensed (under Ecuadorian law) physician in attendance on board. Celebrity Xperience and Xploration does not sail with any medical staff. The medical services available and medications kept on board are limited, and guests must bring an adequate supply of any specific medications they require. Our medical facilities are not intended or designed to serve as a clinic for guests.

Please note that there is a charge for all medical services provided by the onboard medical centre (including medication, consultations and treatments) and charges are not covered by private health insurance policies or by Australian Medicare and the New Zealand Accident Compensation Corporation (including cruises sailing to only Australian and New Zealand ports). We strongly recommend that you take out travel insurance that will cover any such charges. Please check with your insurer that such charges are covered by the insurance that you purchase.

Charges are based upon U.S. Government Medicare Physician Fee schedules which are available upon request from the Guest Relations desk.

Celebrity Cruises is not responsible for the diagnosis, treatment or services provided by shipboard medical personnel.

22. Service Charge

Onboard service charges for stateroom attendants and dining room staff are included in your voyage fare.

Please note: An 18% service charge will be automatically added to beverages, mini bar items, spa and salon purchases. Celebrity Cruises reserves the right to adjust the recommended daily service charge amounts.

23. Security

Celebrity Cruises’ highest priority is to ensure the safety and security of all guests. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations and guidelines, Celebrity Cruises has established strict security procedures in the seaport terminals we utilise and onboard all our vessels. These measures include screening all guests and their personal property prior to boarding. We appreciate your cooperation in this endeavour.

24. Miscellaneous

Guest Relations

The Onboard Guest Relations Desk is available 24 hours a day. The Desk operates as your source of general information, postmaster, as well as providing general information on customs and immigration.

Staterooms and suites

General information – including room sizes – can be obtained from your travel agent or on our website.

Additional beds in staterooms

Each ship has a limited number of three and four berth (bed) staterooms. These staterooms are popular with families or adults travelling in groups. Three and four berth staterooms will be made up of a combination of lower berths, upper berths, sofa beds or rollaway beds. On some ships, we can accommodate more than four guests in some stateroom types. Fully occupied staterooms may not be able to accommodate a baby cot. Children under the age of 6 years are not permitted to occupy upper berths within any stateroom. Due to the height of upper berths, they are not suitable for the elderly and we strongly recommend that alternative staterooms are booked. Upper berths are subject to minimum and maximum weight restrictions.

Voltage/adapters

The onboard voltage is 110/220 AC. Please ensure that you take any necessary U.S. and European adapters. Hair dryers are provided on all ships. Please contact your airline directly to ascertain the up-to-date position for the carriage of electrical and other dangerous items. This may vary by airline.

Internet

Internet services are available on all ships for a fee (please refer to our website for the latest fees). Celebrity Edge Class, Solstice Class and Millennium Class ships are fully wireless, while Celebrity Xpedition has wireless hotspots.

Laundry

Laundry and dry cleaning services are available with the exception of Celebrity Xpedition. Prices will vary by garment type. On Celebrity Xpedition, Flora, Xploration and Xperience, laundry facilities are available but dry cleaning facilities are not available for environmental reasons. Celebrity Cruises does not provide irons and they are prohibited in staterooms as they constitute a fire hazard. There are no self-laundry facilities onboard.

Contacting the ship

Your friends and family can contact any Celebrity Cruises cruise ship from Australia by dialling 0011 1 1-321-953-9002 or visit www.shipdial.com. The cost is approximately US$7.95 per minute and you must have a credit card number ready to enter to complete the call. Additional long distance/mobile phone charge to connect to the USA will also apply. Details about contacting our Galapagos ships will be provided in the Guest Ticket Booklet.

Calling home from the ship

You can make ship-to-shore phone calls from your stateroom 24 hours a day. The cost is approximately US$7.95 per minute and will be automatically charged to your SeaPass℠ account.

Cellular at Sea

We are pleased to offer an advanced cellular roaming network that allows you to make calls from anywhere in the world using your own mobile phone and number. If your network provider supports them, you may also be able to access GPRS and GSM services such as email, web access, and text messaging. Guests are encouraged to check with their providers prior to sailing, to enable roaming and check rates. All international roaming charges will be billed to your home carrier.

Tenders

In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. Please note that passengers embark, travel in and disembark tenders at their own risk.

The tender services are provided by independent third parties and Celebrity Cruises does not operate, supervise or control them in any way.  Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Celebrity Cruises is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control.

You are required to follow all directions given to you by the staff on the tenders.  In the event that you deliberately or negligently cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Celebrity Cruises against all costs or claims which arise.

25. Shore excursions

Please note Carrier’s COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion.

The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. Our descriptions may refer to activities that are available in the ports you are visiting. Please note that these excursions are owned and operated by local operators who are independent third parties. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday.

Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities.

Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather.

Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities – please contact us or your travel agent for information on specific excursions.

Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email shorexaccess@rccl.com with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee.

We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control.

If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so.

Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury.

By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions.

By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of any relevant legislation, including for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of New South Wales, in accordance with laws of Australia who shall have sole jurisdiction over such dispute or claim.

Please note: on our Celebrity Xpedition, Flora, Xperience and Xploration cruises to the Galapagos Islands, you will not be allowed to explore on your own in the visitor locations with the exception of the two towns that are visited on Isla San Christianoble and Santa Cruz at Puerto Ayorta. Apart from these two exceptions, your guides will accompany you at all times. Many guides are multi-lingual but all tours will be given in English.

26. Disembarkation

At the end of your cruise

The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration during the departure talk on the last day of the cruise. We strongly recommend that you attend this important and informative talk. You can also view this talk on your stateroom TV. Celebrity Cruises has no control over the length of time it may take for customs & immigration clearance.

On the last night of your cruise you will need to:

• Pack your suitcases and place them outside your stateroom door by midnight. Your stateroom steward will give you coloured tags for each piece of luggage. Please put your name and home address on each tag and remove all loose straps from your bags. The colour of your luggage tag will determine your departure time from the ship and your luggage collection point on shore. Carry fragile, important and valuable items with you in your hand baggage (including travel documents, identification documents, jewelry, cameras and any medication required by you) pending the re-delivery of your suitcases to you.

Luggage at the end of your cruise

On the morning of disembarkation, you will proceed through customs and immigration, collect your luggage and continue with your onward travel arrangements. It is our guests’ responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed.

27. Travel arrangements home

Celebrity Cruises can arrange domestic and international flights and transfers to connect with your cruise. If we are not arranging flights for you, please consult your travel agent on the most appropriate flight times, ensuring that you allow sufficient time both prior to embarkation and following disembarkation.

28. Information required from you

We may be required to pass on to immigration authorities, airlines and/or possibly other authorised bodies, certain personal details relating to our guests. Restrictions placed by a governing body on you or your travelling party that may affect your ability to travel must be advised to us at the time of booking.

You must provide the relevant details at the time of booking your cruise or no later than 70 days prior to your departure, whichever is the later. This information includes certain personal information, passport, emergency contact and insurance details. We will inform you at the time of booking, or as soon as we become aware, of the exact details required. We recommend you visit our website at www.celebritycruises.com.au and click on ‘Already booked’, then ‘Online Check-in’ and submit these details online. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. Our procedures may change from time to time and we will inform you of any changes at the time of booking or as soon as possible thereafter. If you fail to supply the details requested, both fully and accurately, you may not be permitted to board your cruise ship and/or outward and/ or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will also be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see Privacy Statement in clause 43.

29. Price changes (cruises)

We guarantee that we will not increase the price of your confirmed cruise once we have received full payment of the deposit on the total cruise price from you or your travel agent. However, we may increase or decrease the prices of unsold cruises at any time.

The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but before full payment is received, we will only increase the price if there is an increase in the cost of any transport included in the price and/ or in any dues, taxes or fees payable for any services (for example, port taxes or charges of any sort). We will not ask you to pay more within 30 days of departure. In addition, we will pay the first part of any such increase(s) in costs up to a total amount equivalent to 2% of the cost of your confirmed cruise (excluding any insurance premiums and amendment charges). Only if any such increase(s) exceeds this 2% will we ask you to pay more. If any additional amount we ask you to pay is greater than 10% of the total cost of your confirmed cruise (excluding any insurance premiums or amendment charges), you will be entitled to cancel your booking.

If you cancel your booking in these circumstances, you will then be sent a full refund of all monies you have paid to us for your cruise, except for any insurance premiums and amendment charges. We will tell you about any increase in the cost of your cruise by sending you or your travel agent a surcharge invoice. You will have 14 days from the issue date printed on that invoice to tell us in writing that you want to cancel. If you do not advise us in writing that you wish to cancel within 14 days of the surcharge invoice, you will be deemed to have accepted liability to pay the additional amount.

Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of the issue date printed on the surcharge invoice, whichever comes first.

From time to time we may release special offers on some cruises. If you are eligible to take up a special offer and you wish to change your booking to take advantage of such an offer then you will have to cancel your existing booking; whereupon our standard cancellation policy (including charges) will apply. Please check the terms of any special offer to ensure you are eligible to take up the special offer concerned before changing your existing booking.

30. Cancellations and Refunds

Cancellations and refunds

If you or anyone travelling with you wishes to cancel your/their cruise or flights, you must immediately give notice to us or your travel agent so that your agent can give us notice of cancellation on your behalf.

The cruise and flights will only be deemed cancelled from the date we actually receive notice of cancellation from you or your travel agent. Insurance premiums and or amendment charges cannot be refunded in the event of cancellation.

Cancellation of cruise

The following cancellation charges will then apply to your cruise.

Standard Cruises & Cruisetours (Cruise Portion only)

Holiday Sailings – Christmas, New Year & Easter (Cruise Portion only)

*In instances where the deposit amount paid is higher than the 25/50/75% of cruise fare cancellation charge, then the highest of the two amounts is payable as the cancellation charge, i.e. the full deposit amount is retained.

Celebrity Cruises Onboard Bookings

Celebrity Cruises ‘Cruise Now’ bookings made onboard our ships may be subject to different terms and conditions. Please consult the specific terms and conditions provided at time of booking onboard.

Cancellation of flights & or hotels

All flights cancelled will incur a cancellation charge of AU$50 per person plus any airline cancellation charges. In some cases these could be the full cost of the airline ticket. Please contact your travel agent or speak to our Air/Sea Department for your flight cancellation charges as they vary by airline, destination and fare type.

Hotel cancellations will incur a 50% cancellation fee 30-8 days prior to sail. No refunds will be made to no shows or cancellations within 7 days of sailing.

Other cancellation policies

Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate your holiday cost and re-invoice you accordingly. Any such invoice must be paid within 7 days if rendered within 70 days of sailing (90 days in the event of holiday sailings). In all other instances invoices for any such cost increases must be paid within the time frame stipulated for the payment of the balance due on the original booking. In the event that any cost increase to a booking due to a cancellation is not paid within the time limit specified, we reserve the right to cancel the booking and in those circumstances, normal cancellation charges will apply.

Travel agents may impose their own charges in connection with a cruise (for example service fees) and may impose their own cancellation fees. Any charges or fees of this nature are a matter strictly between the guest and their travel agent.

31. Changing your booking

Subject to clause 29 (Price changes) and availability, some changes (excluding changes to ship or sailing date) can be made to your booking. You may request changes via your travel agent up to 45 days before departure. We will make every effort to meet your change request; however, we cannot guarantee that we will be able to make any requested change. Please note: any booking that is modified after the promotion has ended will result in the loss of the promotion. Examples of changes that will result in the promotion being forfeit are including, but not limited to; change of ship, sail date, category booked, amending the travel agency ID or selecting an alternate price/promotion. Up to 45 days before departure an administration fee of AU$50 per booking will be payable for each change requested. If you request a change within 45 days of departure, this will be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable. The changed arrangements will then be treated as a new booking.

If you book a promotion cruise which stipulates that the deposit is non-refundable, a change fee of AU$100 per person per change will apply up to 151 days prior to departure. Inside of 150 days, ticket contract cancellation conditions will apply.

If you or any of the people travelling with you are prevented from taking the cruise you/they may give your/their place on the booking to someone else (suggested by you). In this situation, providing we are given not less than 14 days’ notice of your wish to make the change, we will permit the name change on payment of an administration fee of AU$50. A maximum of only one passenger name may be changed per stateroom. You must produce documentary proof of the reason for the transfer with the request (e.g. a letter from a doctor). You must ensure that the administration fee and any charges/costs – as well as any amount which is still due to be paid for the cruise – are paid in full as required. We reserve the right to cancel the booking if any charges remain outstanding.

32. Travel insurance

All guests must obtain appropriate personal travel insurance at the time you book your cruise, which includes a minimum cover for the cost of cancellation of your cruise, the cost of assistance including repatriation in the event of an accident or illness, and the cost of medical treatment in the onboard medical centre. All services provided by the onboard medical centre (including medication, consultations and treatments) are not covered by private health insurance policies or by Australian Medicare or New Zealand Accident Compensation Corporation (including cruises sailing only to ports within Australia and New Zealand). For South Pacific sailings, guests must have proof of international travel insurance covering any emergency medical or hospital expenses as well as repatriation or they may be refused entry to New Caledonia. This has been mandated by the New Caledonia Immigration Authorities. We recommend that you contact your travel agent or an independent insurance broker for details of suitable policies.

33. Luggage and personal belongings

Luggage allowance

The maximum luggage allowance for guests boarding our ships is 90kg per guest, however, airlines also impose their own luggage allowance, with which you must also comply, and this is usually less than the cruise allowance. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. We strongly recommend that you check with your airline directly for confirmation of your baggage allowance as allowances vary by airline and excess luggage fees may apply. In some instances baggage allowances can be limited to as little as 15kg. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage.

Personal belongings

Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/camera/computer equipment) are carried by hand and not packed in your luggage or left unsecured in your stateroom or elsewhere onboard ship. Special care must be taken of such items.

For your protection once onboard, all valuable and important items should be deposited with the Guest Relations Desk or, where available, in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items which are not deposited with the Guest Relations Desk for safekeeping. PLEASE NOTE that for items which are so deposited, our limit of liability to you if any item(s) is lost or damaged (for any reason) whilst in our care is AU$1,500 per guest, per cruise.

Banned items

You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g. guns, explosives, drugs, animals, flammable items, etc.). Power boards, irons, candles, electrical transformers and drones cannot be brought onboard. To obtain a full list of prohibited items, please contact our call centre In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or the Master of the ship have reason to believe that any cabin may contain any item or substance which should not have been brought onboard, the Master or an authorised Officer has the right to enter and search the cabin concerned and seize any such item or substance. Special Notice: Due to the new enhanced airport security measures, please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers and knitting needles, are packed in your check-in luggage and not in your hand luggage.

34. Lost, delayed or damaged property

Lost, delayed or damaged property

This clause applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us, except for any claims in relation to any valuable or important items (see clause 33, Luggage and personal belongings). If you discover the loss, delay or damage when you are onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services.  In any event, any loss, damage or delay, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 7 days of departure from the ship or the end of your using the service in question. We accept no liability for any loss, damage or delay which is not notified to us within 7 days of your departure from the ship.

This will also be the case where any property is damaged, delayed or lost whilst you are not on board or are getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In all cases, you must disclose to us any payments you have received or will receive from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Claims will be subject to depreciation for items owned for over 12 months from the date of purchase.

a) Lost, delayed or damaged luggage during cruise – Non-European Union embarkation and disembarkation ports

For guests making bookings which involve cruise itineraries where the place of departure and destination is both from and to a non-member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for loss of damage to luggage. In summary, the current maximum limit of our liability for damage and or loss to baggage, where baggage is deposited with the ship, is limited to AU$1,100 per guest per cruise.

b) Lost, delayed or damaged luggage during air travel – EU origin or destination ports

For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for loss of damage to luggage in accordance with EU Regulation 392/2009. In summary, the current maximum limits that apply under EC 392/2009 in the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 Special Drawing Rights (SDRs) and for damage and loss to cabin luggage this is limited 2,250 SDRs.

c) Lost, delayed or damaged luggage during air travel

Any damage, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to the airline at the time of discovery or, in any event, in writing within seven days of the end of the flight concerned for damage or loss or within 21 days of the luggage being made available for you in the event of delay.  We accept no liability for loss, delay or damage to luggage during any air travel (including when luggage is being loaded onto or off the aircraft concerned.  For most international flights, the Montreal Convention 1999 applies and the maximum the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention (currently approximately US$1,600 per passenger) unless special conditions apply.  For flights chartered by Royal Caribbean International, if we were for whatever reason to be held liable to you for such a loss, delay or damage the maximum we will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. In all cases, you must give us credit for payments received from any airline or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance company.

35. Changes to cruise

We cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. We and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition, we will not be responsible for any failure to meet the arrival or departure times shown for any port(s) of call. Normally, changes in the itinerary are to protect the interest and safety of our guests.

Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes which will have a significant detrimental effect on your last confirmed itinerary.  However, we cannot accept any liability in respect of any changes which result from circumstances outside our reasonable control (see clause 40) or which do not have a significant detrimental effect.

Occasionally, we have to make changes to and correct errors in the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options for significant changes:

(a) accepting the changed arrangements, or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other available holidays. The price of any such holiday shall be applicable. This will mean you will pay more if it is more expensive or receive a refund if it is cheaper than your original holiday.

(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

Please note, the above options are not available where any changes made are minor or insignificant.

If your cruise has been cancelled and flights have been purchased as part of a (Fly-Free or Reduced Air promotion), then these flights must be cancelled and cannot be taken without the cruise. For all other air purchases through Celebrity Cruises on a cruise that has been changed or cancelled, you will be contacted by the Air/Sea Department to organise the reschedule of your flight arrangements if necessary.

A significant change is a change to your confirmed holiday which can reasonably be said to have a significant effect on it. Examples of significant and minor changes are as follows: Significant change: a change from two days port of calls to two days sailing instead. Minor change: a change from one port of call to another; a change from one day’s port of call to one day’s sailing; a change in timings for any port(s) of call but the ship still calls at the port concerned; a change in order of ports that are visited. Very rarely, we may be forced (see clause 40)to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

36. Eligibility to travel and guest behaviour

Refusal of booking request or passage

To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. If, in our, the ship’s Master or Doctor’s reasonable opinion, you are or appear to be unfit to travel for any reason or pose a risk or danger to yourself or a danger to others or behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or danger to property, we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday.

If you have failed to give proper notice of any physical or mental disability or condition (including informing us of any change or deterioration in any notified disability or condition) which will or may require care beyond that which any travelling companion or we ourselves can reasonably provide, we are entitled to refuse to allow you to travel. However, at our discretion, the cruise only fare may be refunded.

Guest behaviour

It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Conduct Policy. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Celebrity Cruises cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Please review the Guest Conduct Policy at http://www.celebritycruises.com/plan-and-book/before-you-go-during-cruise or contact your local booking office for further details in advance of travel.

If Celebrity Cruises determines that certain guests are in violation of these guidelines, we may be forced to ask the offending party to leave the ship at the next available port of call. These policies are subject to change without notice and without liability to Celebrity Cruises. Celebrity Cruises is free to adopt additional rules not stated in these policies.

37. Flights/air

Flights

All prices quoted are per person in Australian Dollars and where applicable include all applicable Airline and Government taxes. Airline taxes are subject to change until the airfare is paid in full and ticketed. Flights are booked in Economy class, unless otherwise stated. Flights will either be scheduled or non-scheduled service. All flights are subject to availability. If you wish to travel on a particular carrier or flight routing, or if your departure and/or arrival date differ from the standard flights available, any additional costs and charges imposed by the airlines or us, will be charged to you. Please refer to the Air/Sea department or your travel agent for details of such charges. Most airlines operate a non-smoking policy.

Flight timings and routings

Whilst the dates of your outward and return flights will be advised at the time of booking, we are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. For this reason, flight timings and/or routing may not be shown on your confirmation invoice. Itinerary information will be provided as soon as we are in a position to do so. We are unable to inform you of your flight timings and routings for bookings made more than 10 months before departure. The flight timings and airlines shown on our invoice cannot be guaranteed and are subject to change. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). Any such change will not entitle you to cancel or change to other arrangements without paying our normal amendment and/or cancellation charges.

Whilst we endeavour to book the best connections between flights, your booked flight may not be the most direct route and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or airlines. A wait may be experienced at connecting airports.

Please also note that for guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary for all guests, as these are subject to availability.

Special airfares and promotions

Some flights used in conjunction with our cruises may be based on special fares and may not be the most direct route. Any requested deviations to alternative airlines, routings and timings will incur additional charges. Special airfares may require immediate payment to qualify for the offer and non-refundable deposits may apply.

Flight tickets

The actual flight times will be those shown on our tickets, which will be dispatched to you approximately four weeks before departure. You must check your tickets carefully immediately upon receipt for confirmation for correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs.

Lost flight tickets

If your tickets are lost or stolen prior to commencement of your holiday, please report the loss to us immediately. If your tickets become lost or stolen during the holiday (including your time spent at the airport), you must report this to the airline and the local police immediately (if you have booked your flights with us). Note: There will be a charge for the re-issue of your air tickets. You will be informed of these at the time of reporting the lost or stolen tickets, as the charges vary depending on the airline.

Making changes to flights

Any amendments you make to your flight arrangements will be subject to availability and will incur an administration amendment charge of AU$25 per person along with any additional costs and charges incurred by us or imposed by the airline, as per your airfare rules at time of booking. If your tickets have been issued, standard airline cancellation penalties will also apply. In some cases, these could be the full cost of your ticket.

Flight delays

In the event of a flight delay, the airline concerned may provide refreshments, and if necessary, overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. This is entirely the discretion of the airline. Where you have booked a Fly/Cruise holiday we cannot accept any liability for any delay, which is due to any of the reasons set out in clause 39 of these Information, Terms and Conditions (which includes the behaviour of any passenger on the flight, for example fails to check in or board on time). Please note, if your flight is cancelled or delayed, your flight ticket is downgraded or boarding denied by your airline in circumstances which would entitle you to claim compensation against the airline, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements even when those arrangements have been made in conjunction with your flight.

We have no liability to make any payment (as dealt with above) not covered by the airlines obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must at the time of payment of any compensation to you by us, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.

Flight interruption and downline support

Guests purchasing tickets through our Air/Sea Department will receive assistance on travel days, should there be a disruption to their scheduled airline service. Guests should first check with the airline to request re-accommodation, and then call us if the new flights will not enable the guest to meet the ship. We will work with the guest to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. If there are no viable options, we will work with our airline partners to accommodate the guest on a flight to the next port, where a guest may legally join the ship. A downline fee may be incurred as per Section 7.

Airline booking class and seat allocations

Unless you book and pay for an upgrade, you will fly Economy class. We strongly recommend that you check-in early if you have a particular seat request as we have no control over the allocation of seats. Flights are often full, your choice of seats may not be available, and it may not be possible to obtain seats together. Please note, only fully fit and able-bodied guests may occupy exit row seats on an aircraft. Some airlines will charge an additional fee to pre-book exit seats, or they are only assigned at the airport check-in.

Special requests

The airline will endeavour to satisfy any special service requests such as dietary requirements, meet-and-assist and wheelchair assistance. Regrettably we/the airline cannot guarantee your request. Some medical assistance and special meal requests may incur a charge, which will be invoiced accordingly. For all special requirements please email airsea.au@rcclapac.com or phone 1 800 754 500. Note: any request of this nature should be advised at the time of booking. Not meeting any special request for any reason will not be a breach of contract. Airlines may at their discretion refuse to carry guests with certain medical conditions, which affect you, and/or any member of your party at the time of booking. We do not guarantee that guests travelling within the same party will be confirmed on the same flight arrangements.

Upgrading airfares

Subject to availability and paying the difference in price, you can arrive in style by upgrading your Economy flight to a higher class of travel. If you are interested in upgrading your flight, please notify Reservations at time of booking and your request will be passed on to our Air/Sea Department.

Pre- and/or post-cruise accommodation for Fly/Cruise bookings

To ensure you arrive in sufficient time for your cruise, one night pre-cruise accommodation is required at selected gateway cities. This is at an additional cost. If accommodation is booked by us it will be itemised on your invoice. Any accommodation/travel arrangements booked independently will not be reflected on this invoice. It is your responsibility to ensure all travel arrangements are correct. Post cruise accommodation may also be required due to flight schedules. Please check with your travel agent or Air Sea consultant for details.

38. Making a complaint

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk onboard ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to the following address:

Attention Guest Relations, PO Box 1237, North Sydney, NSW, Australia 2059 or

CelebrityCustomerServiceAU@rcclapac.com

You must provide your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim – see clauses 33 and 34. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this complaints procedure, your right to claim compensation may be affected or even lost as a result. If your booking is with an agency then all communication must go via them. If your booking is with an agency then all communication must go via them.

We both agree that any dispute or claim will be dealt with by a court located in New South Wales, Australia to the exclusion of the courts of any other state, territory or country.

We can only pay you compensation if the following conditions are met:

• If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint.
• The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us.

39. Liability

Our liability

1) Subject to Our Limit of Liability below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, or anyone else for whose actions we are legally responsible to use reasonable skill and care    in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course if their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:– The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or – The act(s) and/or omission(s) of any third party for whose actions we are not legally responsible whether or not connected with the provision of your holiday and whether or not those acts and omissions were unforeseeable or unavoidable; or – ‘force majeure’   as defined in clause 40. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

Please note we cannot accept responsibility for any services which do not form part of our contract such as the provision of medical diagnosis or treatment either on board or ashore during your cruise duration. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to, provide for you where the services or   facilities are not advertised in our brochure, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the US, which would have applied had those services been provided in the US. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

Our limit of liability

This contract and the terms and conditions of it are governed by NSW law. The terms below regarding the limits of liability under certain International Conventions are only applicable in the event that any of those Conventions are found applicable as a matter of NSW law. In all other circumstances our limit of liability is that set out in the Civil Liability Act (NSW) 2002. Whilst onboard the Vessel you may participate in recreational activities. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur.  By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Celebrity Cruises, its employees, directors, agents and contractors are not liable to any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty (including for breach of consumer guarantees implied by the Australian Consumer Law) resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage.

By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of the relevant legislation, including for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

In addition, nothing in these terms and conditions affects our right to limit our liability under the Limitation of Liability for Maritime Claims Act 1989.

You acknowledge, agree and understand that Celebrity Cruises is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises, its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. All participants who engage in such recreational activities do so at their own risk.  Celebrity Cruises’ limit of liability for any shore excursions activities is covered in Clause 25 of these Booking Conditions.

The exclusions and limitations of liability of Carrier set forth in the provisions of this Ticket Contract, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call.

a) For guests making bookings which involve cruise itineraries where the place of departure and destination or the flag of the Vessel upon which the cruise is booked the provisions of the Convention relating to the Carriage of Passengers and their luggage by sea 1974 (‘The Athens Convention’) may apply to your cruise as well as the process of getting on and/ or off the ship at all times during your cruise. Please note however that Australia is not a signatory to the Athens Convention and unless the Athens Convention is deemed to apply as a matter of law, the terms of the Athens Convention do not apply as a matter of contract between you and us.

Where the Athens Convention does apply, for any claim involving death or personal injury   or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. This means you are not entitled to make any claim against   us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury or loss or damage to luggage and makes special provision for valuables. For claims concerning luggage and valuables, please see other clauses of these terms and conditions. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any   air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under any contract or International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation or pursuant to their own terms and conditions in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

b) For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union, subject to such not being in conflict with local law, we limit our liability to you for death and personal injury or loss of damage to luggage in accordance with EU Regulation 292/2009 if that Regulation is found to be applicable. In all other cases as stated above our liability is limited pursuant to the Civil Liability Act 2002 and Limitation of Liability for Maritime Claims Act 1989.

In summary, the current maximum limits that apply under EC 392/2009 in the event of our liability for death or personal injury caused by a shipping incident is 250,000 special drawing rights (SDRs ) unless such is caused by an act of war, natural phenomenon, civil war,  terrorism or any other exception set out in the Athens Convention. Where we are found to have been negligent this limit is increased to 400,000 SDRs. The limit of our liability for death and personal injury for non – shipping incidents is limited to 400,000 SDRs.

Your liability

You must ensure that you are using an up-to-date brochure when you book your cruise.

We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which results from the use of any out-of-date brochure. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order.

40. Circumstances outside our reasonable control

Except where we specifically say otherwise in these Information, Terms and Conditions, we cannot accept any liability or pay any compensation where your cruise or any other services we have promised to arrange or provide cannot be provided at all or as promised as a result of circumstances which are outside our reasonable control (‘force majeure’). When we talk about circumstances which are outside our reasonable control, we mean any event which we or the supplier of the service in question could not have avoided even after taking all reasonable care. Such events include but are not limited to war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks), acts of God and any and all other circumstances whatsoever which are beyond our reasonable control.

41. Other conditions which apply to your cruise

Airlines and our other suppliers have their own conditions which may apply to you. Some of these conditions may limit or exclude the airlines’ or other suppliers’ liability to you, often in accordance with international conventions. Copies of the relevant parts of these conditions should be requested and obtained by you from the supplier.

42. Price and brochure accuracy

Celebrity Cruises’ policies and procedures are constantly evolving. At the time of printing, all those listed in our 2022-23 brochure were correct. Please note: The information and prices shown in our brochure may have changed by the time you come to book your cruise. Pricing correct as of May 2022. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen cruise with your travel agent or with us direct, at the time of booking.

43. Privacy Statement

RCL Cruises Ltd is subject to New Zealand privacy laws and, as a branch of an English company, European privacy laws subject to any conflict of law provisions.

In order to process your booking, we will need to collect and process certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. If we need any other personal details, we will inform you of the details we require and for what purpose we need them before we obtain those details from you.

We may need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example our ships, shore excursion providers, your airline, hotel, other supplier, credit/debit card company or bank as required). We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example in the interests of protecting national security. Such companies, organisations and third parties may be outside Australia.

In the event that we disclose personal information to any third party we always make reasonable endeavours to ensure that the information will be treated in accordance with applicable privacy laws.

We would also like to store and use your personal details for future marketing purposes. We will only send you marketing communications if you have purchased a cruise holiday from us or have expressly opted – in to receiving marketing from us. You can opt out at any time of receiving marketing by contacting Customer Relations on 1800 003 002 or opting out in any email marketing communication.

All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential save where disclosed as outlined above so we can fulfil your holiday or where you have consented to such disclosure or use for specific purposes. We will use only names and contact details for marketing purposes. If you do not wish to receive any marketing material please let us know by contacting Customer Relations on 1800 003 002.

We are committed to ongoing training, a part of which sometimes involves the recording of telephone calls.

We also use CCTV (Closed Circuit Television) to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests generally; we will usually store these images for up to three months. We may store those images for longer if required to record an incident. For further information about the storage of CCTV images please contact our Privacy Officer at Customer Relations Celebrity Cruises at 1800 003 002.

To read our full Privacy Policy, please go to: www.celebritycruises.com.au.

44. Brochures

When a new brochure is printed, its content replaces all previous editions of that brochure. Whilst every effort is made to ensure the accuracy of the brochure at the time of printing, regrettably errors may occasionally occur and information may have changed since printing. For current Booking Conditions and Guest Policies, please check our website before booking.

This brochure is issued by RCL Cruises Ltd, Australian branch with registered office address at Level 12, 157 Walker Street, North Sydney NSW 2060.

45. Trademarks

Celebrity Cruises, X, Celebrity Edge, Celebrity Flora, Celebrity Xploration, Celebrity Xperience, Celebrity Millennium, Celebrity Infinity, Celebrity Summit, Celebrity Constellation, Celebrity Solstice, Celebrity Equinox, Celebrity Eclipse, Celebrity Silhouette, Celebrity Reflection, Celebrity Xpedition, Qsine are trade/service/registered marks of Celebrity Cruises Inc. Ships’ registry: Malta. ©2021 Celebrity Cruises. All Rights Reserved.

46. Applicable Law

This contract and these terms and conditions are governed by the laws of New South Wales and you agree to submit to the exclusive jurisdiction of the courts of that state in the event of dispute between you and Celebrity Cruises.

Effective date: August 2022

Les conditions générales de Holland America Cruise Line sont disponibles en anglais uniquement. Voici l’intégralité:

MPORTANT NOTICE TO GUESTS: PLEASE CAREFULLY READ THE FOLLOWING PASSAGE CONTRACT TERMS THAT GOVERN ALL DEALINGS BETWEEN YOU AND THE CARRIER (DEFINED BELOW), AFFECT YOUR LEGAL RIGHTS, AND ARE BINDING ON YOU TO THE FULL EXTENT PERMITTED BY LAW; PARTICULARLY SECTION 5 GOVERNING ELIGIBILITY REQUIREMENTS FOR SAILING, SECTION 6, WHICH CONTAINS IMPORTANT TERMS, CONDITIONS, POLICIES, PROCEDURES, AND REQUIREMENTS RELATED TO ISSUES OF PUBLIC HEALTH SUCH AS COVID-19, SECTION 14 GOVERNING THE PROVISION OF MEDICAL AND OTHER PERSONAL SERVICES, SECTIONS 15 AND 16 LIMITING LIABILITY OF THE CARRIER, THE VESSEL, AND OTHERS FOR YOUR DEATH, ILLNESS, INJURY, OR DAMAGE CLAIMS RELATING TO BAGGAGE OR PERSONAL PROPERTY, AND SECTION 17 LIMITING YOUR RIGHT TO SUE, IDENTIFYING THE FORUM FOR SUIT, REQUIRING ARBITRATION AND WAIVER OF JURY TRIAL FOR CERTAIN CLAIMS, AND WAIVING YOUR RIGHT TO ARREST OR ATTACH CARRIER’S VESSELS.

THIS CONTRACT ALSO INCLUDES THE CONDITIONS UNDER WHICH CARRIER BOOKS AIR TRANSPORTATION IF YOU ARE PARTICIPATING IN CARRIER’S AIR PACKAGE. IF ANY OF THESE CONDITIONS DO NOT MEET WITH YOUR APPROVAL, YOU HAVE THE OPTION OF ARRANGING AIR TRANSPORTATION INDEPENDENTLY IN WHICH EVENT, THE AIR OR ADD-ON OR CRUISE ONLY CREDIT AMOUNT PAID TO PROVIDER WILL BE REFUNDED.

1. INTRODUCTION; DEFINITIONS; GOVERNING LAW.

Upon booking the Cruise, Cruisetour, Land Trip(s) and/or Air Package, each Guest named on the booking confirmation/statement explicitly agrees to the terms of this Cruise Contract. Any Guest booking or purchasing the Cruise, Cruisetour, Land Trip(s) and/or Air Package represents that they are authorized by all accompanying Guests to accept and agree to all the terms and conditions set forth herein.

You acknowledge and agree that, except as otherwise expressly provided herein, the resolution of any and all disputes between Carrier and any Guest shall be governed exclusively and in every respect by the general maritime law of the United States without regard to its choice of law principles, except (1) in cases involving death arising outside the United States, which shall be governed exclusively by the Death on the High Seas Act, 46 U.S.C. § 30301, et seq. and (2) You, the Carrier, and any third party beneficiaries of this Cruise Contract shall be severally liable and not jointly for any breaches of this Cruise Contract and for any acts or omissions that occur during the “Cruise” (as defined below). To the extent such maritime law is not applicable, the laws of the State of Washington (U.S.A.) shall govern the contract, as well as any other claims or disputes arising out of that relationship. You agree this choice of law provision replaces, supersedes and preempts any provision of law of any state or nation to the contrary.

This Cruise Contract constitutes the entire understanding and agreement between You and Holland America Line N.V., the operator of the vessel , as applicable to Your Cruise, Cruisetour, Land Trip or Air Package (« Carrier« ), and supersedes any other prior oral, implied, written or other representations or agreements between You and Carrier, except that in the event of a direct conflict between a provision of this Cruise Contract and a provision of the Cruise Industry Passenger Bill of Rights (PBOR) in effect at the time of booking, the PBOR controls. This Cruise Contract governs the relationship between You and Carrier, whether the Cruise is purchased by You or on Your behalf and can only be modified by a subsequent writing signed by Carrier. You may not sell, assign or transfer Your booking or this Cruise Contract. Any portion or provision of this Cruise Contract that is invalid, illegal, or unenforceable shall be ineffective only to the extent of such invalidity, illegality, or unenforceability and, except as noted in Section 17(B)(ii) below, shall be severed from this Contract without affecting in any way the remaining provisions of the Cruise Contract which shall remain in full force and effect. In addition, in the event of a conflict between the Carrier’s Coronavirus Disease 2019 (“COVID-19”) policies and procedures (hereinafter “COVID-19 Guest Protocols”) as described in Section 6, below, and as described on the Carrier’s website (external link: https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory/traveling-and-staying-healthy/covid-guest-protocols.html), the policies and procedures on the website control.

You and Carrier agree and intend that certain third party beneficiaries derive rights and exemptions from liability as a result of this Cruise Contract. Specifically, all of Carrier’s rights, exemptions from liability, defenses and immunities under this Cruise Contract (including, but not limited to, those described in Sections 4, 6, 7, 8, 14, 15, 16, and 17) will also inure to the benefit of the following persons and entities who shall be considered “Carrier” only for purposes of such rights, exemptions from liability, defenses and immunities: Carrier’s employees, agents, Alaska Railroad Corporation, the vessel named on the booking confirmation/statement (or any substituted vessel), the vessel’s tenders, the vessel’s owners, operators, managers, charterers, and agents, any affiliated or related companies thereof and their officers, crew members, pilots, agents or employees, and all concessionaires, independent contractors, physician and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders and manufacturers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to any such vessel or owned or operated by its owners, operators, managers, agents, charterers, contractors or concessionaires.

“You,” “Your” and “Guest” mean the person(s) booking or purchasing the Cruise or CruisetourCruisetour (including, where applicable, the Land Trip and/or Air Package) or named on the booking confirmation/statement and persons in their care, including any minor, and their heirs, relatives, successors in interest, traveling companions and personal representatives.

“Cruise” and “Cruisetour” means the scheduled voyage or Cruisetour as published in the booking confirmation/statement issued in connection with this Cruise Contract, as may be amended pursuant to this Cruise Contract, from the port of embarkation to the port of disembarkation, and also includes any air, rail, road or sea transport and any land accommodation components of any Cruisetour sold, taken with or included in the price of the Cruise, and any activities, shore excursions, tours, or shoreside facilities related to or offered during the Cruise or Cruisetour.

“Air Package” refers to air transportation booked for You by the Carrier to enable You to travel to and from Your Cruise or Cruisetour.

“Land Trip” refers to a pre- or post-Cruise or Cruisetour package or transfer You have purchased (excluding any Air Package), or to a shore excursion You purchase during Your Cruise or Cruisetour, on which You are traveling on one or more motorcoaches, watercraft., dayboats and/or railcars owned or operated by us. “Land Trip” also refers to any visit by You to Half Moon Cay (on the island of Little San Salvador) in the Bahamas (“Half Moon Cay”).

« Cruise Fare » means the amount payable by You to Carrier for Your Cruise or , Cruisetour, or Land Trip, scheduled meals, and accommodations while on board, air programs and/or other travel components added to Your Cruise Fare and charged to Your stateroom account and/or credit card. The Cruise Fare does not include beer, wine, spirits, sodas or other bottled or specialty beverages, the discretionary Crew Incentive, or required Service Charges on optional purchases as further explained below, travel protection purchased through the booking process, or charges for other incidental items, activities, excursions, transportation, or personal services during or in connection with the Cruise; or any Taxes, Fees, Port Expenses, airline or other carriers’ services or baggage fees, for which a separate charge may be imposed. Your Cruise Fare can also include packaged fares where items are not added as a separate purchase.

“Crew Incentive” and “Service Charges”: A Crew Incentive will be automatically added to Your onboard account for Your convenience, to recognize the efforts of a wide variety of crew members in various departments who interact directly with Guests and/or behind the scenes throughout every cruise, including those in the Dining, Entertainment, Guest Services, and Galley areas. The amount of the Crew Incentive is based on Your stateroom category. The Crew Incentive is subject to adjustment at Your discretion, except as otherwise provided in the Crew Incentive and Service Charge Policy. A Service Charge will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, onboard parties, and other services or amenities provided to Guests that are not included in the Cruise Fare. The Crew Incentive and Service Charge payments on all vessels in our fleet are pooled and distributed in the form of compensation, including bonuses. For further details, please review our Crew Incentive and Service Charge Policy, which can be found on the Carrier’s website (external link: https://www.hollandamerica.com/en_US/crew-incentive.html).

“Taxes, Fees & Port Expenses” as used by Carrier, may include any and all fees, charges, tolls and taxes imposed on the Carrier by governmental or quasi-governmental authorities, as well third-party fees and charges arising from a vessel’s presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees, & Port Expenses may be assessed per guest, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of guests on the vessel. Taxes, Fees & Port Expenses are subject to change and Carrier reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.

2. GUEST’S OBLIGATIONS.

(A) Before You board the vessel or embark on Your Cruise, Cruisetour, Land Trip(s) and/or Air Package travel, You must

It is the Guest’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All Guests are advised to check with their travel advisor or the appropriate government authority to determine the necessary documents. You will be refused boarding or disembarked without recourse or liability for refund, payment, compensation, or credit of any kind if You do not have proper documentation, and You will be subject to any fine or other costs incurred by Carrier which result from improper documentation or noncompliance with applicable regulations, which amount may be charged to Your stateroom account and/or credit card.

PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERN HEMISPHERE TRAVEL INITIATIVE (« WHTI ») (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES)

When minors are traveling with only one adult 21 years of age or older, Carrier requires that all guests must be in possession of a valid passport. Carrier has implemented this requirement so that Your party remains together should an emergency arise that requires one or more in Your party to be disembarked in a non-U.S. port. Carrier cannot guarantee that all members of Your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.

(iv) Arrive at least two hours before the scheduled or amended sailing time and have with You all required documentation. Attach a completed Carrier luggage tag to each piece of baggage.

(v) Be sure that You and any person in Your care are fit to take the Cruise. (See Sections 6 and 9, below).

(B) Upon boarding the vessel, You must register a valid credit card or other acceptable payment method at the Front Office to cover any charges to Your stateroom account.

(C) Prior to disembarking the vessel, You must pay in full all amounts charged to Your stateroom account.

Carrier shall not be liable for refund, payment, compensation or credit of any kind, nor damages resulting from Your failure to comply with any of the requirements set forth above.

3. NOTICE CONCERNING SAFETY AND SECURITY.

Carrier visits many ports in numerous countries around the world. At any given moment there are likely to be « trouble spots » in the world in terms of war, terrorism, crime, Acts of God, civil commotions, labor trouble, and/or other potential sources of harm. Local conditions and infrastructure may also create hazards to Guests while off the vessel. Accordingly, it may be necessary to change, cancel or terminate the scheduled cruise or any activities related to the Cruise, Cruisetour, and/or Land Trip(s), including without limitation shore excursions and port visits. Although Carrier endeavors to provide reasonable protection for Your comfort and safety on board its vessels, motorcoaches, dayboats and/or railcars owned or operated by us, Carrier cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. Carrier reminds all Guests that they must ultimately assume responsibility for their actions while ashore. The United States Department of State and other similar government agencies regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to such agency’s perception of risks to travelers. Carrier strongly recommends that Guests and their travel advisors obtain and consider such information when making travel decisions. Although unlikely, the vessel may be confronted by actual or threatened war, warlike operations or hostilities. Carrier has the absolute right and sole discretion to respond to safety concerns of any kind including, but not limited to, sailing with or without lights, deviating from customary practices or rules and regulations concerning navigation, cargo or other matters in time of peace, or sailing armed or unarmed and with or without convoy.

There are risks inherent to being aboard the vessel and other means of transportation. These include, by way of example, having to evacuate the vessel or other means of transportation in case of emergency, having to move about on the vessel or other vessels during rough seas and lack of access to full medical services. For people who are ill or who have a mental or physical disability or impairment, these risks are more significant. For example: access to all parts of the vessel, other means of transportation or to facilities on shore may be difficult or impossible for some guests. In addition, medical evacuations during the Cruise or the vessel portion of the Cruisetour, whether at sea, by tender, or by deviating from the scheduled itinerary, may create an increased risk of harm and may not be feasible for a variety of reasons. Carrier reserves the right to determine, in our sole discretion exercised in good faith, whether and when a medical evacuation of any guest from the vessel will occur.

4. RIGHT TO REFUSE BOOKING AND PASSAGE, CANCEL RESERVATION; CONFINE YOU TO STATEROOM OR DISEMBARK YOU.

Carrier reserves the right to refuse booking of passage on a Cruise, Cruisetour, and/or Land Trip to any person or to cancel Your existing Cruise, Cruisetour, and/or Land Trip reservation for any lawful reason and regardless of a guest’s Mariner’s Society loyalty level or existing benefits. Any person(s) refused booking or passage in advance of the scheduled sailing or commencement of the Cruisetour or pre-cruise Land Trip by Carrier will be given a refund of their Cruise Fare. Carrier may without liability for refund, payment, compensation or credit, except as provided herein, disembark or refuse to embark You, confine You in a stateroom, quarantine You, restrain You, change Your accommodations or disembark You at any time if, in the sole opinion of Carrier, the Captain or any doctor, You or any minor or other person in Your care during the Cruise, Cruisetour, and/or Land Trip(s), are unfit for any reason for the Cruise, Cruisetour, and/or Land Trip(s), or Your presence might be detrimental to Your health, comfort or safety or that of any other person, or in the judgment of the Captain is advisable for any reason. Carrier reserves the right to request a letter from Your physician attesting to Your fitness to travel, but by requesting such letter does not waive its right to disembark or refuse to embark You as set forth in this Section. Except as otherwise provided, if You are required to remain on board the vessel or elsewhere, due to injury, illness, or disability, or due to action of any government or authority, or for any other reason not the fault of Carrier, You must pay or reimburse Carrier for all resulting costs and expenses including for food, transportation, accommodation, medical and/or repatriation services for You and/or those accompanying You. If You become unfit to travel for any reason during the Cruise, Cruisetour, and/or Land Trip(s) and/or You disembark early, or if You are refused passage, or Your reservation is cancelled if You book a cruise after Carrier has advised You that You are no longer allowed to sail, Carrier shall not be liable for any refund, payment, compensation, or credit of any kind. Section 6, below, specifies risks associated with COVID-19, including denied boarding conditions and conditions for disembarkation, and Section 6 shall supersede this Section 4 to the extent of any conflict.

5. ELIGIBILITY REQUIREMENTS; DRINKING; TOBACCO; GAMING; ALCOHOLIC BEVERAGES.

The minimum Guest age to sail is 6 months at the time of embarkation in order to. On all other cruises where there are more than 2 consecutive sea days, the minimum Guest age is 12 months at the time of embarkation in order to sail. No Guest under 21 years of age is permitted to book a cruise, and any Guest under 21 years of age must travel in a stateroom with a Guest 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for at least one person in each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each Guest agrees and warrants that he/she will supervise any Guest in his/her care at all times to ensure all policies, along with all other rules of the Carrier and vessel, are strictly adhered to by all Guests under their supervision.

No Guest under the age of 21 may purchase, possess or consume alcohol on board during the Cruise. No Guest under the age of 18 shall be permitted to engage in any gaming activities on board any vessel or to purchase cigarettes or tobacco products. On some sailings the minimum age for alcohol is under 21 and each Guest agrees to abide by whatever alcohol age restriction is in place on the vessel during the Guest’s cruise. Indoor areas on board the vessels are non-smoking and smoking is only permitted in designated sections. Outdoor smoking areas are clearly posted throughout the vessel. Smoking is prohibited in Guest staterooms and on balconies. Violations to the onboard smoking policy will result in a $250 cleaning fee for each occurrence, which will be charged to Your stateroom account. Repeated violations may result in You being disembarked prior to the end of the Cruise without any refund and at Your cost. The use of electronic cigarettes, personal vaporizers, or electronic nicotine delivery systems is allowed within the confines of the Guest’s stateroom (balcony not included) and within designated smoking areas only.

Guests agree not to bring alcoholic or non-alcoholic beverages on board for consumption or for any other use except as follows:

• Guests of legal drinking age may bring wine and champagne on board, but a corkage fee of US $20.00 (which is subject to change without notice) will be applied to each bottle (750 mL in volume or less). Limitations apply. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Limitations apply. Wine or champagne brought in quantities deemed to be excessive by the vessel or security will be refused.
• Guests are also prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in any form including, but not limited to, paper, plastic, glass, or aluminum bottles, cans, and/or cartons. However, an allowance of six (6) liters of water [twelve (12) cans or cartons (500 mL in volume or less) or six (6) cans or cartons (1 liter in volume or less)] are allowed per stateroom. Any amount in excess of this allowance will be not be allowed on board.
• Guests will be asked to discard open beverages in plastic containers prior to boarding. Beverages contained in plastic bottles will not be allowed on board in any quantity, including beverages obtained while in ports of call.

All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until You can be present for an inspection and any items in question further identified and/or surrendered. Carrier shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the vessel’s gift shop, or at ports of call, to Carrier, which will be delivered to Your stateroom just prior to disembarking the voyage. Any wine or champagne supplied by the Carrier to You is not subject to a corkage fee. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in a factory-sealed container(s) (including plastic containers) for the reconstitution of infant formula are allowed in checked luggage for staterooms with infant bookings. Limitations apply, and allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.

Guests who will enter the 24th week of pregnancy by the last day of the Cruise agree not to book the Cruise or to board the vessel. Guests with questions about traveling on a vessel while pregnant should refer to the “Pregnancy” portion of the Frequently Asked Questions (external link: https://www.hollandamerica.com/en_US/faq.shipboard-life.can-i-still-cruise-if-pregnant.html) section of the Carrier’s website for more information about limitations to, and requirements for, cruising while pregnant.

You further agree to abide by all age, gender or other eligibility requirements applicable to any other activities, services or facilities available during the Cruise, including but not limited to those associated with use of any spa facilities, and to ensure that You supervise the use of any such facilities by any minor in Your care. There may be age restrictions applicable to activities on the vessel and ashore, which are established for the safety and well-being of all participants. Carrier and all independent contractors, as the case may be, reserve the right to revise eligibility requirements for activities during the Cruise or ashore for safety or other lawful reasons from time to time, and with which each Guest agrees to comply.

6. PUBLIC HEALTH AND COVID-19 PRACTICES AND PROCEDURES; UNDERSTANDING AND ACCEPTANCE OF RISKS

(a) YOU ARE ENCOURAGED TO DISCUSS THE ADVISABILITY OF TRAVEL WITH YOUR PHYSICIAN AND TO REVIEW THE WEBSITE FOR THE U.S. CENTERS FOR DISEASE CONTROL AND PREVENTION (“CDC”) FOR UPDATED INFORMATION. THE CDC HAS IDENTIFIED INDIVIDUALS WITH UNDERLYING MEDICAL CONDITIONS, REGARDLESS OF AGE, WHO ARE, OR MAY BE, AT INCREASED RISK OF SEVERE ILLNESS FROM THE VIRUS THAT CAUSES COVID-19. AMONG ADULTS, THE RISK FOR SEVERE ILLNESS FROM COVID-19 INCREASES WITH ADVANCING AGE. YOU ACKNOWLEDGE, UNDERSTAND, AND ACCEPT THAT WHILE ABOARD THE VESSEL, IN TERMINALS AND BOARDING AREAS, OR DURING ACTIVITIES ASHORE AND/OR WHILE TRAVELING TO OR FROM THE VESSEL, YOU OR OTHER GUESTS MAY BE EXPOSED TO COMMUNICABLE ILLNESSES INCLUDING, BUT NOT LIMITED, TO COVID-19, INFLUENZA, COLDS AND/OR NOROVIRUS. YOU FURTHER UNDERSTAND AND ACCEPT THAT, DUE TO THE NATURE OF SPREAD OF COVID-19, THE RISK OF EXPOSURES TO THESE COMMUNICABLE ILLNESSES AND OTHERS ARE INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES, ARE BEYOND THE CARRIER’S CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. YOU KNOWINGLY AND VOLUNTARILY ACCEPT THESE RISKS AS PART OF THIS PASSAGE CONTRACT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER.

(b) The Carrier has adopted specific COVID-19 Guest Protocols with input from medical, science and public health experts and guidance from international, national, and regional health authorities, including CDC and local health agencies when the vessel is within that agency’s jurisdiction. You acknowledge that these directives may change from time-to-time and that the Carrier’s COVID-19 Guest Protocols may therefore change. YOU EXPRESSLY AGREE TO COMPLY NOT ONLY WITH THE COVID-19 GUEST PROTOCOLS AS THEY ARE DESCRIBED HEREIN, BUT ALSO AS THEY ARE SET FORTH IN MATERIALS DISTRIBUTED BY CARRIER AND ON THE CARRIER’S WEBSITE (EXTERNAL LINK: HTTPS://WWW.HOLLANDAMERICA.COM/EN_US/NEWS/CORONAVIRUS-TRAVEL-ADVISORY/TRAVELING-AND-STAYING-HEALTHY/COVID-GUEST-PROTOCOLS.HTML) , AT ALL TIMES INCLUDING PRE-EMBARKATION, WHILE ON BOARD, DURING PORT CALLS AND SHORE EXCURSIONS, AND/OR DURING FINAL DISEMBARKATION. In case of any conflict between the COVID-19 Guest Protocols described herein or on the Carrier’s website, the website controls and Your agreement to abide by said website constitutes an integral part of this Cruise Contract.

(c) You acknowledge that the Carrier’s COVID-19 Guest Protocols may or will include (but are not be limited to): (1) completion of an accurate, truthful and complete health questionnaire in a form and containing any health or travel-related questions as determined by the Carrier in its sole discretion based on advice from cognizant government or health authorities or medical experts for each Guest prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) technology-enabled contact tracing via wearable device technology; (4) modified capacity rules for activities (including, but not limited to, restaurants, gyms, and entertainment events on board and for shore excursions) which may limit or eliminate the ability of Guest to participate in particular activities; (5) mandatory use by each Guest (except for children under the age of 2 years) of face masks in most locations outside of the Guest’s stateroom while on board, during embarkation, disembarkation and shore excursions; (6) mandatory physical distancing of Guests outside of their cruise companions (family and/or immediate travel group) at any/all times while on board and during embarkation, disembarkation, and shore excursions; (7) additional restrictions during shore excursions depending on local conditions including, but not limited to, denial of disembarkation at destination(s) unless participating in only shore excursions sold through the Carrier and denial of reboarding vessel for any noncompliance by Guest or members of Guest’s traveling party with the COVID-19 Guest Protocols; (8) mandatory hand-sanitizing by Guest(s) upon entry or exit of any public areas; (9) confinement of Guest to staterooms, quarantine or emergency disembarkation of Guest if, in the Carrier’s sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (10) the required completion by Guest in a timely manner of any written authorizations or consent forms required for the Carrier to carry out its COVID-19 Guest Protocols (including but not limited to medical information, medical privacy, or personal data privacy consent forms); (11) on specified itineraries, vaccination of guests with documentary proof satisfactory to Carrier, according to the criteria set forth in the COVID-19 Guest Protocols in effect at the time of sailing; and (12) other policies and procedures deemed by the Carrier in its sole discretion to be necessary to reduce the risk of spread of COVID-19.

(d) Notwithstanding any other provision contained herein or in the Carrier’s cancellation and refund policies (see Section 7, below), any noncompliance by You or Your traveling companions with the Carrier’s COVID-19 Guest Protocols, or this Cruise Contract, shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine on board the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in the Carrier’s sole discretion under the circumstances to protect the health and well-being of others. Under these circumstances, You shall not be entitled to a refund or compensation of any kind. You will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, or for departure from or arrival to the United States or the Guest’s country of residence. Under no circumstances shall the Carrier be liable for any costs, damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by the Carrier.

(e) You agree that if at any time within fourteen (14) days prior to embarkation, You test positive for COVID-19, exhibit signs or symptoms of COVID-19, have had close contact with a person confirmed or suspected as having COVID-19, or the Carrier otherwise determines, in its sole discretion, that You are unfit to board because of any communicable illness, the Carrier will deny boarding to You as well as Your traveling companions. Under these circumstances, unless the Carrier determines that the Guest has failed to comply with the Carrier’s COVID-19 Guest Protocols or this Cruise Contract, any Guest denied boarding will be entitled to a future cruise credit equal in value to the amount Guest paid to the Carrier, subject to Guest providing verification satisfactory to the Carrier of results of tests administered by providers other than those retained by the Carrier. For further details, refer to the Carrier’s Refund and Cancellation Policy for COVID-19 located on its website (external link: https://www.hollandamerica.com/en_US/legal-privacy/refund-cancellation-policy-covid-19-usa-default.html). Under no circumstances shall the Carrier have any other liability for any compensation or other damages whatsoever including, but not limited to, compensation for consequential lodging or travel.

(f) You further understand and agree that if, after boarding, and even if You have fully complied with all Carrier’s COVID-19 Guest Protocols, You test positive for COVID-19 or exhibit signs or symptoms of COVID-19, the Carrier may disembark, refuse re-boarding after a shore excursion, or quarantine You as well as Your traveling companions, or take other steps which the Carrier determines, in its sole discretion, are necessary under the circumstances to protect the health and well-being of others. Under these circumstances, any such Guest who is disembarked, refused re-boarding, or quarantined shall be entitled to a prorated future cruise credit for the unused portion of the Cruise Fare. Each such Guest is responsible for all related costs and fines including, without limitation, consequential travel expense and lodging. Under no circumstances shall the Carrier be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Guest.

7. CANCELLATION BY YOU, REFUND, RECOMMENDATION FOR TRAVEL INSURANCE/PROTECTION AND YOUR TRAVEL ADVISOR

For certain cruises, our Book with Confidence Cancellation Policy controls as described on the Carrier’s website (external link: https://www.hollandamerica.com/en_US/book-with-confidence.html).

You are required to pay a cancellation fee (including 3rd and 4th berths) if You cancel Your Cruise, Cruisetour. Cancellation fees are based on the fare paid, excluding Taxes, Fees & Port Expenses, transfers, surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment You used at the time of booking or Your travel advisor and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation.

Since a cancellation likely means a diminished opportunity to sell space on other cruises and Cruisetour, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment of the Carrier’s potential loss as liquidated damages. The amount of cancellation fee varies based on length of sailing for the Cruise and Cruisetour and timing of cancellation for cruise and Cruisetour, as illustrated in the schedules below.

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE, 28+ DAY HAWAII, TAHITI & MARQUESAS, AMAZON EXPLORER, INCAN EMPIRES (INCLUDING SEGMENTS), 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC:

ALL OTHER VOYAGES 7 NIGHTS OR LONGER (through Summer 2021):

ALL OTHER VOYAGES 7 NIGHTS OR LONGER (effective Fall 2021):

VOYAGES UP TO 6 NIGHTS:

In the event of a conflict between this Cruise Contract and the Carrier’s Standard Policy for Cancellations, Refunds & Final Payment, and as described on the Carrier’s website (external link: https://www.hollandamerica.com/en_US/legal-privacy/cancellation-policy-US-default.html), the description of such policies on the website controls.

CANCELLATION POLICY EXCEPTION(S):

A. If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if You cancel Your booking.

B. If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your gross fare if You cancel Your booking.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review the Shore Excursions section of the Holland America Line website (external link: https://www.hollandamerica.com/en_US/shore-excursions.html).

Please note that the Carrier’s COVID-19 Guest Protocols will impose certain restrictions regarding all shore excursions relating to participation, locations, times, eligible venues, and persons with whom the Guest may come into contact, as well as restrictions on the number of Guests. Guest understands and accepts that Carrier may prohibit Guest from going ashore in any port of call and/or limit Guest to going ashore to only specific activities sponsored by or shore excursions sold by Carrier in its sole discretion for public health-related reasons.

Name changes require the prior approval of Carrier and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Travel Insurance/Protection: Carrier strongly recommends that You obtain Your own insurance and/or travel protection against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, and illness and medical expenses sustained or incurred in connection with Your Cruise, Cruisetour and/or Land Trip(s).

If You have purchased Standard Cancellation or Your own insurance and/or travel protection, You must notify Carrier or the Insurer of any cancellation as soon as possible and in accordance with all applicable requirements. Refunds or credits available under the Standard Cancellation Protection program are subject to the terms of said program and must be claimed through the process described in the program documents. If You purchased Your air tickets through Carrier, all airline tickets are the property of Carrier and must be returned to and are refundable only to Carrier.

Travel Advisor: Your travel advisor is Your agent and acts for You in making the arrangements for Your Cruise, Cruisetour, Land Trip(s), and any related travel, lodging, shore excursions, and tours. Carrier is not responsible for any representation or conduct of Your travel advisor, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel advisor acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel advisor of this Cruise Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel advisor. In the event that Your travel advisor fails to remit to Carrier any monies paid by You to the advisor, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment. No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel advisor have to cancel or cut short Your Cruise, unless You have purchased Standard Cancellation Protection, meet the eligibility criteria, and make a claim through the process described in Your program documents.

8. RIGHT TO DEVIATE FROM SCHEDULED ROUTE, CHANGE PORT OF EMBARKATION/ DISEMBARKATION, SUBSTITUTE TRANSPORTATION, CANCEL CRUISE AND ACTIVITIES, AND CHANGE OR OMIT PORTS OF CALL; SUBSTITUTION.

Except as otherwise provided, Carrier may, for any reason, without prior notice, cancel the cruise, Cruisetour, and/or Land Trip(s); deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the ship; comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; or change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the Cruise, Cruisetour and/or Land Trip(s), or substitute ships, aircraft or other transportation or lodging. Accordingly, You should not make any important arrangements or meetings based on the scheduled Cruise, Cruisetour and/or Land Trip(s) which may change without liability to Carrier. Furthermore, the Captain of the ship as well as the operator of any other means of transportation may, in his/her sole discretion, take any action deemed necessary for the safety, security, comfort, or well-being of any person or to prevent damage to or loss of the ship.

In the case of mechanical failures that cause the scheduled cruise to be cancelled, You are entitled to a full refund of the Cruise Fare and the Taxes, Fees & Port Expenses; or for mechanical failures that cause a cruise to be terminated early, a partial refund of the Cruise Fare and any unused Taxes, Fees & Port Expenses, travel expense to transport You to the scheduled port of disembarkation or Your home city at Carrier’s discretion, and overnight lodging if an unscheduled stopover is required.

You shall have no claim against Carrier, and Carrier shall not be liable for damages or a refund of the Cruise Fare, any portion thereof, or other payment, compensation or credit of any kind; nor for hotel or meal charges, travel expenses or other loss, delay, inconvenience, disappointment or expense whatsoever, which shall be the Guest’s responsibility, whenever the cancellation or change was otherwise beyond Carrier’s exclusive control. Carrier’s non liability extends without limitation to any of those causes described in Section 17(B) (including, but not limited to, orders by governmental agencies restricting travel due to declared epidemics, pandemics, public health emergencies or outbreak of communicable disease, quarantines, national or regional emergencies) and/or inclement weather; health, medical or environmental considerations; labor, political or social disturbances or unrest; or operational, commercial or safety reasons; or was based on a good faith belief by the Carrier or the vessel’s Captain that the Cruise or any portion thereof might endanger the vessel or expose any person or property to loss, injury, damage or delay. Except as provided above for mechanical failures, whenever the performance of the Cruise is hindered or prevented by any cause or circumstance whatsoever, the Cruise may be terminated and You may be landed with no further liability of the Carrier for refund, payment, compensation or credit of any kind except where a refund is required by law as a result of a declaration of a public health emergency or government order cancelling the cruise in question or delaying travel for more than 24 hours.

If, and only when, the cancellation or change was for reasons other than described in the preceding paragraph, and was within the exclusive control of Carrier, You agree the liability of the Carrier, if any, shall nonetheless be limited as follows:

• (A) If Carrier cancels the Cruise before it has started, it shall refund the Cruise Fare (less any air or accommodation charges incurred) and the Taxes, Fees & Port Expenses.
• (B) If the sailing is delayed and You are not accommodated on board the vessel, Carrier may arrange accommodations and food at no additional expense to You.
• (C) If the scheduled port of embarkation or disembarkation for a Cruise or ship portion of a Cruisetour is changed, Carrier shall arrange transportation to it from the originally scheduled port.
• (D) If the Cruise is terminated or ends early Carrier, at its option, may issue a cruise credit, make a proportionate refund of Your Cruise Fare, transfer You to another vessel or transport You to the scheduled final port.
• (E) If You pay the Carrier an amount above the Cruise Fare for a shore excursion, Land Trip, or other activity that is cancelled, You will be limited to a refund, if any, of the amount paid for the cancelled activity.

Under no circumstances shall the Carrier be or become liable for consequential or other damages of any kind sustained by any Guest except as expressly provided herein.

9. YOUR RESPONSIBILITY TO INFORM CARRIER OF SPECIAL NEEDS.

Due to the risks inherent in travel by sea, as described in Section 3 of this Cruise Contract, if You have any special medical, physical or other requirements, You, Your travel advisor, or any person booking on Your behalf is requested to inform Carrier in writing at the time of booking of any special need or other condition for which You or any other person in Your care may require medical attention or accommodation during the Cruise, Cruisetour and/or Land Trip(s) or for which the use of a wheelchair or service animal is contemplated or necessary. If any such special need or condition arises after You have booked the Cruise, Cruisetour, and/or Land Trip(s), You are requested to report it in writing to Carrier as soon as You become aware of it. Guests acknowledge and understand that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with disabilities. Guests requiring the use of a wheelchair must provide their own as Carrier’s wheelchairs carried on board the vessel are for emergency medical use only. You acknowledge and agree that Carrier may disembark or refuse to embark You or anyone under Your care as set forth in Section 4 above. In limited situations where You would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Cruise.

Persons with disabilities traveling on Carrier’s vessel should refer to the “Accessibility” page of the Carrier’s website (external link: https://www.hollandamerica.com/en_US/accessibility.html) for more information about policies, procedures, aides, and services for guests with disabilities.

In addition to the specific representations required of Guest regarding COVID-19, Guest warrants that Guest and Guest’s traveling companions are physically and emotionally fit to travel at the time of embarkation, and further warrants that such Guests have no medical or emotional condition that would endanger any Guest or crew member or result in a deviation of the voyage. The Carrier recommends that any Guest who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the voyage.

10. NO ANIMALS.

No pets or other animals are allowed on the vessel at any time except for certain necessary service animals of a Guest with a disability, which require written notification to the Carrier at the time of booking Your Cruise, Cruisetour, and/or Land Trip(s) and Carrier’s written approval. You agree to accept responsibility, reimburse, and/or indemnify Carrier for any loss, damage, or expense whatsoever related to the presence of any service animal brought on the Cruise, Cruisetour and/or Land Trip(s). You further agree to determine and meet any documentary or other requirements related to the animal.

11. UNAUTHORIZED STOPOVER OR DISEMBARKATION.

Unauthorized stopover or disembarkation or failure to make any sailing of the vessel at any port shall be at Your sole risk and expense. You may be denied subsequent boarding, and You will not be entitled to any refund, payment, compensation or credit of any kind. If You plan to disembark the vessel and/or to off load packages, boxes, or baggage before Your authorized port of call, You must advise the Front Office no later than the day before arrival in that port to arrange an inspection of You and/or Your belongings by local customs authorities. Should You fail to comply with this requirement and You and/or Your belongings are not presented for inspection, You may be assessed monetary penalties by local authorities. Furthermore, You agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance. You acknowledge that for round trip cruises commencing in a country that stop in other ports of that country, You may visit but may not permanently disembark in any port in that country other than the port of embarkation. If You do disembark in a different port in that country, a fine or penalty may be imposed by that country’s government. In consideration of the fare paid, You hereby agree to pay any such fine or penalty imposed because of Your failure to complete the entire Cruise.

12. RESPONSIBILITY TO COMPLY WITH LAW AND REGULATIONS, RULES OF VESSEL; NO SOLICITATION.

You shall be responsible for complying with the requirements of all immigration, port, health, customs, and police authorities, and all other laws and regulations of each country or state from or to which You will travel, as well as this Cruise Contract. You must at all times obey all the policies (including the Carrier’s COVID-19 Guest Protocols), rules, regulations and orders of the vessel, Carrier, and the Captain. You shall not solicit other Guests for commercial purposes or advertise goods or services without Carrier’s prior written permission. You may be disembarked without liability for refund, payment, compensation, or credit of any kind if You or any Guest for whom You are responsible violate any of these requirements, and You agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance.

13. COMPLIANCE WITH CARRIER’S ENVIRONMENTAL POLICY

Carrier is committed to protecting the environment and You must adhere to the Carrier’s environmental policy as follows: Any dumping or pollution of any kind, including discharge or loss of any item, including personal items, into the ocean and/or waterways is strictly prohibited. You will be strictly liable for any illegal dumping or pollution. Any willful or negligent act of discharging, or releasing or not preventing any unauthorized item overboard, without the express permission of the vessel’s onboard staff may result in a US $500 charge, per violation, posted to Your onboard account. Additionally, You will be charged the reimbursement cost of any unauthorized discharged property belonging to the Carrier, and such charge will be posted to Your onboard account. You shall also be responsible for any fines or penalties imposed on the Carrier by any government, governmental agency or official, port or port official, or for expenses or losses caused or incurred for Your violation of the Carrier’s environmental policy. Violation of this policy may result in You being reported to the authorities and Your disembarkation from the vessel. If You are disembarked for violating the Carrier’s environmental policy, You will be responsible for all financial charges and expenses to return home, and no refund of Your unused cruise fare will be provided. Additionally, Your privileges to sail with the Carrier in the future may be revoked at the discretion of the Carrier.

14. HEALTH, MEDICAL CARE AND OTHER PERSONAL SERVICES.

Due to the nature of travel by sea and the ports visited, the availability of medical care may be limited or delayed and emergency medical evacuation will not be possible from every location to which the vessel sails. All health, medical or other personal services in connection with Your Cruise or ship portion of Your Cruisetour are provided solely for the convenience and benefit of Guests who may be charged for such services. You accept and use medicine, medical treatment and other personal services available on the vessel or elsewhere at Your sole risk and expense without liability or responsibility of Carrier whatsoever, and agree to indemnify the Carrier for all medical or evacuation costs or expenses incurred on Your behalf. Doctors, nurses or other medical or service personnel work directly for Guest and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. Carrier does not undertake to supervise the medical expertise of any such medical personnel and will not be liable for the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which a doctor or nurse may or may not furnish You. Similarly, and without limitation, all spa personnel, instructors, guest lecturers, entertainers and other service personnel shall be considered independent contractors who work directly for the Guest. Carrier strongly recommends that all Guests travel with a sufficient supply of their prescription medications to last fourteen (14) days beyond the scheduled conclusion of the Cruise.

15. BAGGAGE AND PERSONAL EFFECTS, LIABILITY LIMITATIONS, INSPECTION.

You may take a reasonable amount of luggage on board containing only Your personal effects, which shall include suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and other personal effects necessary for the Cruise, Cruisetour and/or Land Trip(s). If You travel by air or other transportation the terms and conditions of the airline or other transportation provider apply to Your carriage on those conveyances. You may not take on board firearms, controlled or prohibited substances, inflammable or hazardous items, any other items prohibited by applicable law, or any other item Carrier deems in its sole discretion to be detrimental to the safety, security, comfort or well-being of any person. A complete list of prohibited items may be found on the Holland America Line website (external link: https://www.hollandamerica.com/en_US/faq.shipboard-life.prohibited-items.html). This list is subject to change without notice; You should contact Carrier for questions regarding the potential prohibition of any other item. You agree Carrier has, at all times with or without notice, the right to enter and search Your stateroom, personal safe or storage spaces, or to search You, Your baggage and/or personal effects at any location.

You agree that Carrier’s liability for loss or damage to baggage is limited to U.S. $250 per bag per Guest up to a maximum of two (2) bags per Guest for sailings 14 days or less and up to a maximum of three (3) bags per Guest for sailings 15 days or longer. An excess limit of up to a total of U.S. $750 or U.S. $1000 per Guest is available with the purchase of the Standard Cancellation Protection Plan or the Platinum Cancellation Protection Plan, respectively, upon presentation of a claim by You to the plan administrator. In no event shall Carrier be liable for normal wear or tear of Your property or baggage. Carrier does not undertake to carry as baggage any tools of trade, household goods, fragile or valuable items, precious metals, jewelry, documents, negotiable instruments or other valuables, including but not limited to those specified in section 30503 of Title 46 of the United States Code. You warrant that no such items will be presented to Carrier within any receptacle or container as baggage, and release Carrier from all liability whatsoever for loss of or damage to such items when presented to the Carrier in breach of this warranty. Such items must be shipped to Your destination by other means. Guests are strongly urged to keep valuables, irreplaceable items and medicines in their possession at all times and not to pack such items in baggage or suitcases handled by others.

Carrier shall not be liable for any loss or theft of or damage to or disposition of cash, securities, negotiable instruments, jewelry, gold, silver or similar valuables or precious stones, works of art, electronics, computers (whether handheld, laptop or other), DVD/Blu-ray players or digital or flash drive computer equipment, disks, memory cards or other electronic storage, handheld or similar devices, cellular telephones, cameras, video or audio tapes, CDs, binoculars, recreational equipment, dental hardware, cosmetics, electric hair appliances, liquids, luggage locks, eyewear (including eyeglasses, sunglasses and contact lenses), hearing aids, medications, medical equipment, wheelchairs, scooters, liquor or other alcoholic beverages, cigarettes, tobacco products or business or other documents under any circumstances, whether carried within Your luggage or otherwise. You may use the safe in Your stateroom. However, You agree use of the stateroom safe will not increase Carrier’s liability as provided in this Cruise Contract.

You agree that baggage or property, including all lost and found items retained by Carrier or delivered by You to Carrier, which remains unclaimed in writing for more than 90 days after Your disembarkation shall be deemed abandoned and the sole property of Carrier and You relinquish any claim thereto. You further agree to pay all fees and expenses incurred by Carrier to deliver any such items that are claimed by You. Carrier assumes no responsibility whatsoever for otherwise delivering any such items or delivering items that are prohibited by law.

16. LIMITATIONS ON CARRIER’S LIABILITY; INDEMNIFICATION.

(A) General: Nothing contained in this Cruise Contract shall limit or deprive Carrier of the benefit of the applicable statutes or laws of the United States of America or any other country; or any international convention providing for release from, or limitation of, liability.

(B) Acts Beyond Carrier’s Control, Force Majeure: Except as provided in Section 8 with regard to refunds and certain other expenses for cruises that are cancelled or terminated due to mechanical failures, Carrier is not liable for death, injury, illness, damage, delay or other loss to person or property of any kind caused by an act of God; epidemic; pandemic; disease outbreak; public health crisis; natural disasters; inability to procure fuel and/or provisions; port and/or airport closures; acts of civil or military authority; acts, regulations, or laws of any government; government order or regulation; war; civil commotions; labor trouble; terrorism, crime or other potential sources of harm; governmental interference; perils of the sea; fire; seizure or arrest of the vessel; the need to render medical or other assistance, or any other cause beyond Carrier’s exclusive control, or any other act or omission not shown to be caused by Carrier’s negligence.

(C) Claims for Emotional Distress: Carrier shall not be liable to the Guest for damages for emotional distress, mental suffering or psychological injury of any kind, under any circumstances, except for such damages proven in a court of competent jurisdiction arising from and attributable to Guest’s physical injury or as the result of Guest having been at actual risk of immediate physical injury proximately caused by Carrier’s negligence (« Emotional Harm »).

(D) Assumption of Risk: You agree that by using the vessel’s pools, sauna, athletic or recreational equipment and facilities or taking part in organized group or individual activities, whether on or off the vessel or as part of a shore excursion, You assume the risk of injury, death, illness or other loss. You agree that Carrier in no event is liable to You with respect to any occurrence taking place off the vessel, launches, tenders or other craft owned or operated by Carrier or for any event caused by the criminal conduct of any third party.

(E) Cruises To/From or Within the EU or EEA: On international cruises which neither embark, disembark nor call at any U.S. port and where You commence the cruise by embarking or disembarking in a port of a European Union Member State or the European Economic Area (EEA), Carrier shall be entitled to any and all liability limitations and immunities for loss of or damage to luggage, death and/or personal injury as provided under EU Regulation 392/2009 on the liability of carriers to passengers in the event of accidents. Unless the loss or damage was caused by a shipping incident, which is defined as a shipwreck, capsizing, collision or stranding of the vessel, explosion or fire in the vessel, or defect in the vessel (as defined by the Regulation), Carrier’s liability is limited to no more than 400,000 Special Drawing Rights (« SDR ») per passenger, (approximately US $551,000 as of March 2020, which fluctuates depending on the daily exchange rate as published by the International Monetary Fund – external link: http://www.imf.org/external/np/fin/data/rms_sdrv.aspx) if the passenger proves that the incident was a result of Carrier’s fault or neglect. If the loss or damage was caused by a shipping incident, Carrier’s liability is limited to no more than 250,000 SDRs per passenger (approximately U.S. $345,000 as of March 2020, which fluctuates depending on the daily exchange rate as published by the International Monetary Fund – external link: http://www.imf.org/external/np/fin/data/rms_sdrv.aspx). Compensation for loss caused by a shipping incident can increase to a maximum of 400,000 SDRs per passenger unless Carrier proves that the shipping incident occurred without Carrier’s fault or neglect. Shipping incidents do not include acts of war, hostilities, civil war, insurrection, natural disasters, or intentional acts or omissions of third parties. In cases where the loss or damage was caused in connection with war or terrorism, Carrier’s liability for any personal injury or death (whether occurring during a shipping incident or a non-shipping incident) is limited to the lower of 250,000 SDRs per passenger or 340 million SDRs per vessel per incident. Punitive damages are not recoverable for cruises covered by EU Regulation 392/2009. For a copy of EU Regulation 392/2009, please visit the website for the Official Journal of the European Union (external link: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0046:EN:PDF). In addition, Guests embarking a cruise in a European Union Member State port are afforded rights under EU Regulation 1177/2010. For a copy of EU Regulation 1177/2010, please visit the website for the Official Journal of the European Union (external link: http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32010R1177&qid=1440630405095&from=EN).

(F) Additional Limitations from Liability: In addition to all the restrictions and exemptions from liability provided in this Cruise Contract, Carrier shall have the benefit of all the statutes of the United States of America providing for limitation and exoneration from liability and the procedures provided thereby, including but not limited to Title 46 of the United States Code sections 30501 through 30509, and 30511, which are United States statutes limiting the liability of Carrier. Nothing in this Contract is intended to nor shall it operate to limit or deprive Carrier or any such statutory limitation of or exoneration from liability under any applicable laws.

(G) Excursions, Shoreside Services and Other Transportation: All travel facilities, tours, activities, products or services, other than aboard Carrier’s vessels and tenders or motorcoaches, dayboats and/or railcars owned or operated by us, provided in connection with, before, after or during Your Cruise, Cruisetour, Land Trip(s) and/or Air Package, including but not limited to pre- and post -cruise activities, shore excursions, hotel accommodations, meals, or transportation of any kind by any vessel, aircraft, or other conveyance, including, but not limited to, air travel to and from the vessel (including travel on the airline(s) used in the Air Package), are provided, owned and/or operated by independent contractors whose employees, facilities, conveyances, products and services are not subject to Carrier’s supervision or control. In providing or selling reservations or tickets in connection with any such activities, services or transportation or by accompanying You during such activities, Carrier does so as a convenience to Guests and shall be entitled to impose a charge and earn a profit from the sale of such excursions, services or transportation, but does not undertake to supervise or control such independent contractors or their employees, conveyances or facilities. Carrier accepts no liability for any loss, delay, damage, injury, death, misrepresentation arising from any excursion, service or transportation or any loss, delay or disappointment for any cancellations of any excursion, service or transportation including but not limited to air flight cancellation(s), errors in seat reservation, upgrade, overbooking or ticketing. Carrier makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any such contractors, transportation, tours, services, products or facilities. Any liability for such services will be governed by this Cruise Contract and the contracts and/or tariffs between You and such service companies. You agree that Carrier’s liability, if any, for Non-Performance of any independent contractor providing such facilities or services shall not exceed the amounts received for such facility or services by Carrier on Your behalf. Any company or person providing services or facilities of any kind in connection with a shore excursion or other activity offered for purchase by Carrier shall have the benefit of every defense to which Carrier is entitled under this Cruise Contract.

(H) Indemnification: In addition to the requirements of Section 13, above, pertaining to Carrier’s environmental policy, You agree to reimburse and indemnify Carrier for any damages, liabilities, losses, penalties, fines, charges or expenses of any nature whatsoever incurred by You or imposed upon Carrier as a result of any act, omission or violation of law or this Cruise Contract by You or any minor or other Guest in Your care.

17. NOTICE OF CLAIMS AND ACTIONS; TIME LIMITATION; ARBITRATION; FORUM; WAIVER OF CLASS ACTION; WAIVER OF RIGHT TO IN REM PROCEDURES OF ARREST AND ATTACHMENT.

The following provisions are for the benefit of the Carrier and certain third-party beneficiaries as set forth above in Section 1:

(A) Notice of Claims and Time Limits for Legal Action:

(i) Claims for Injury, Illness or Death: In cases involving claims for Emotional Harm, bodily injury, illness to or death of any Guest, no lawsuit may be brought against Carrier unless (1) written notice giving full particulars of the claim is delivered to Carrier within 6 months from the date of the Emotional Harm, bodily injury, illness or death, (2) a lawsuit on such a claim is filed within 1 year from the date of the injury, illness or death, and (3) valid service of the lawsuit is made within 90 days of filing the complaint.

(ii) All Other Claims: No claim of any kind, including without limitation alleged violations of civil rights, discrimination, consumer or privacy laws, or other statutory, constitutional or legal rights, or for any losses, damages or expenses relating to or in any way arising out of or connected with this Cruise Contract or Guest’s cruise, Cruisetour, Land Trips and/or Air Package, other than for emotional or bodily injury, illness or death of any Guest, shall be brought against Carrier unless (1) written notice giving full particulars of the claim is delivered to the Carrier within 15 days of the actual or scheduled termination date of the Cruise, Cruisetour, or post-cruise Land Trip, whichever occurs first as specified in connection with this Contract, (2) legal action on such claim is commenced within 1 year from such scheduled termination date, and (3) valid notice or service of any such action is effected upon Carrier within 90 days after commencement of the action.

(B) Forum and Jurisdiction for Legal Action:

(i) Claims for Injury, Illness or Death: All claims or disputes involving Emotional Harm, bodily injury, illness to or death of any Guest whatsoever including without limitation those arising out of or relating to this Cruise Contract or Your Cruise, Cruisetour, Land Trip(s), or Air Package shall be litigated in and before the United States District Court for the Western District of Washington at Seattle, or as to those lawsuits over which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in King County, State of Washington, U.S.A., to the exclusion of the courts of any other country, state, city, municipality, county or locale. You consent to jurisdiction and waive any objection that may be available to any such action being brought in such courts.

(ii) All Other Claims; Agreement to Arbitrate: All claims other than for Emotional Harm, bodily injury, illness to or death of a Guest, whether based on contract, tort, statutory, constitutional or other legal rights, including without limitation alleged violations of civil rights, discrimination, consumer or privacy laws, or for any losses, damages or expenses, relating to or in any way arising out of or connected with this Cruise Contract or Guest’s cruise, Cruisetour, Land Trip(s), and/or Air Package, with the sole exception of claims brought and litigated in small claims court, shall be referred to and resolved exclusively by binding arbitration pursuant to the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York 1958), 21 U.S.T. 2517, 330 U.N.T.S. 3, 1970 U.S.T. LEXIS 115, 9 U.S.C. §§ 202-208 (“the Convention”) and the Federal Arbitration Act, 9 U.S.C. § 1 et seq., (“FAA”) located in King County, State of Washington, U.S.A. to the exclusion of any other forum. You agree the arbitrator shall resolve any dispute as the validity or applicability of this arbitration clause. You consent to jurisdiction and waive any objection that may be available to any such arbitration proceeding in King County, Washington. The arbitration shall be administered by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures and the fee schedule in effect at the time of initiating the proceeding with NAM, which are deemed to be incorporated herein by reference. NAM can be contacted at (800) 358-2550, attention Claims Department, 990 Stewart Street, First Floor, Garden City, NY 11530, to respond to any questions regarding the arbitration process or to obtain a current copy of the Comprehensive Dispute Resolution Rules and Procedures and/or fee schedule. The arbitrator must follow this Contract and can award the same damages and relief as a court.

NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY EXCEPT AS PROVIDED IN THE APPLICABLE ARBITRATION RULES AND HEREIN, OR OTHERWISE TO LITIGATE THE CLAIM IN ANY COURT (OTHER THAN SMALL CLAIMS COURT). THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT YOU OR CARRIER WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

An award rendered by an arbitrator may be entered in any court having jurisdiction under the Convention or FAA.

Carrier and Guest agree that each shall have the right to take one (1) deposition of a witness or a party and only one deposition of an expert designated by another party. Such depositions shall be limited to three (3) hours each. The parties further agree that each party shall be permitted to propound to another party a single document production request no more than ten (10) specific categories of documents that are material as evidence in the case. In addition, each part may propound only one set of interrogatories to another party containing no more than twenty-five (25) interrogatories, including all subparts. Upon request by a party, the arbitrator(s) shall have the power to order such discovery, by way of document production, interrogatory, deposition or otherwise, as the arbitrator(s) considers necessary for a full and fair exploration of the issues in dispute. All claims filed in small claims court, and any claim as to which this arbitration provision is deemed unenforceable or which cannot be arbitrated for reasons beyond Your control, shall be litigated in and before the United States District Court for the Western District of Washington at Seattle, or as to those lawsuits over which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in King County, State of Washington, U.S.A., to the exclusion of the courts of any other country, state, city, municipality, county or locale. You consent to jurisdiction and waive any objection that may be available to any such action or proceeding being brought in such courts.

The Arbitrator(s) and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this agreement to Arbitrate including, but not limited to any claim that all or any part of this agreement to Arbitrate is void or voidable.

(C) WAIVER OF CLASS ACTION: THIS CRUISE CONTRACT PROVIDES FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH INDIVIDUAL LEGAL ACTION ON YOUR OWN BEHALF INSTEAD OF THROUGH ANY CLASS OR REPRESENTATIVE ACTION. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, YOU AGREE THAT ANY ARBITRATION OR LAWSUIT AGAINST CARRIER WHATSOEVER SHALL BE LITIGATED BY YOU INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND YOU EXPRESSLY AGREE TO WAIVE ANY LAW ENTITLING YOU TO PARTICIPATE IN A CLASS ACTION. IF YOUR CLAIM IS SUBJECT TO ARBITRATION UNDER SECTION 17(B)(ii) ABOVE, THE ARBITRATOR SHALL HAVE NO AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. YOU AGREE THAT THIS CLASS ACTION WAIVER SHALL NOT BE SEVERABLE UNDER ANY CIRCUMSTANCES FROM THE ARBITRATION CLAUSE SET FORTH IN SECTION 17(B)(ii) ABOVE, AND IF FOR ANY REASON THIS CLASS ACTION WAIVER IS UNENFORCEABLE AS TO ANY PARTICULAR CLAIM, THEN AND ONLY THEN SUCH CLAIM SHALL NOT BE SUBJECT TO ARBITRATION.

(D) WAIVER OF RIGHT TO IN REM PROCEEDINGS: IN THE EVENT OF A MARITIME TORT, YOU MAY HAVE THE RIGHT TO PROCEED IN REM TO ARREST THE VESSEL OR ITS APPURTENANCES FOR PURPOSES OF SECURITY OR PROCEED QUASI IN REM TO ATTACH ANY OF CARRIER’S VESSELS TO ESTABLISH JURISDICTION. HOWEVER, YOU HEREBY WAIVE ANY RIGHT YOU MAY HAVE TO AN IN REM OR QUASI IN REM PROCEEDING TO ARREST OR ATTACH ANY OF CARRIER’S VESSELS FOR THE PURPOSES OF OBTAINING SECURITY OR JURISDICTION AND WILL RELY SOLELY ON THE CREDIT OF THE CARRIER IN BRINGING ANY CLAIM AGAINST CARRIER, IF AT ALL.

18. PERSONAL DATA; PRIVACY NOTICE; FACIAL RECOGNITION; RECORDING; DISPLAY OF LIKENESS; PUBLIC WIRELESS SERVICES.

The personal data You provide to Carrier, or which Carrier collects or receives about You, will be processed in accordance with the Carrier’s privacy policies (external link: https://www.hollandamerica.com/en_US/legal-privacy/privacy-policy.html#full). The personal data Carrier collects from or about You may include Your name, street or email address, date of birth, passport, financial account, and/or telephone numbers, likeness, photograph, audio recordings or video images captured on board the vessel, or other information which would identify You personally. Onboard purchases of goods and services and participation in onboard activities including casino, spa, and shore excursions, may generate additional personal data during Your Cruise, Cruisetour. You may also provide Carrier, or Carrier may collect, certain sensitive data such as Your health, medical condition, dietary or religious restrictions, gender or sexual orientation, as well as health and medical information gathered in connection with Carrier’s COVID-19 Guest Protocols. You agree Carrier may (a) keep Your personal and sensitive data (« PSD »); (b) use it in its business worldwide in accordance with its privacy policies (external link: https://www.hollandamerica.com/en_US/legal-privacy/privacy-policy.html#full); (c) share it with Carrier’s affiliated/related companies, and (d) subject it to processing worldwide provided Carrier’s safeguards are used. You agree any PSD You provide to Carrier in the European Economic Area (« EEA ») may be used, processed and transferred within and outside the EEA and specifically to the U.S.

You agree Carrier may disclose Your PSD to unaffiliated third parties: (a) after You request or authorize it; (b) to help complete a transaction for You; (c) to comply with law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas; (d) to enforce this Cruise Contract or other agreements, or to protect the rights, property or safety of Carrier or others; (e) as part of a purchase, transfer or sale of services or assets (f) when provided to our agents, outside vendors or service providers to perform functions on our behalf; (g) to Your relatives, travel companions and/or other third parties if expressly authorized by You; (h) with select marketing and strategic business partners for marketing or other commercial purposes, in accordance with Your preferences and applicable laws; or (i) as otherwise described in Carrier’s privacy policies, as amended from time to time.

In response to the global coronavirus pandemic, You may be required to undergo health screenings and Carrier will collect personal information, such as health symptoms, survey or questionnaire data, information related to travel history and possible exposure to communicable illnesses, and other data as recommended by public health authorities or other government agencies or to otherwise demonstrate our guests’ ongoing health and fitness to travel. Carrier may collect information about onboard contacts with crew members, guests or other individuals through a wearable portable device technology such as the OceanOrbit™ Contact Tracing system. These wearable devices collect data, such as personal contacts, timestamp, duration of contact and frequency of contact with others. Carrier will use this data to facilitate rapid contact tracing to help mitigate and manage the potential spread of COVID-19 and other global pandemic illness. Carrier collects and uses this health and medical information strictly in connection with Carrier’s legitimate interest in ensuring the health and safety of guests, crew members and the public and to comply with legal and regulatory requirements and obligations regarding public health initiatives and health and safety endeavors. As part of contract tracing efforts, Carrier takes reasonable precautions to respect Your privacy and confidentiality by communicating contact exposure information in a manner that is not personally identifiable, however, information about You may be disclosed in a manner that could allow the recipient to determine Your identity. Carrier may also disclose PSD, including health and medical information and contacts, with third parties, government officials, health agencies or individuals or institutions as reasonably necessary to attend to Your medical and safety needs and those of the other guests and crew members; to comply with legal and regulatory requirements; to facilitate public health response initiatives; to conduct contract tracing of individuals who are exposed to or test positive for COVID-19 or other communicable illness; or if Carrier reasonably believes that such disclosure is necessary to inform Your health care or to protect the personal safety or health of our guests, crew members, or other individuals.

You grant Carrier and its licensees the right to use Your photograph/voice/indicia taken during Your Cruise, in any fashion and for any purpose in all media now known or hereafter devised without any limitations whatsoever. Professional photographers photograph Guests, process, display and sell such photos to You and other Guests.

Carrier may utilize closed circuit television, body cameras and other surveillance means on board the vessel that record Your image, voice and/or conduct at any time in the interests of safety and security.

Carrier may use facial recognition software and/or technology that uses unique characteristics of Your face from Your security photo or live images to facilitate camera-enabled rapid embarkation and debarkation at entry and exit of the vessel at ports of call. Carrier may also use facial recognition software and/or technology on all photographs of You taken by our professional photographers, by You, and by other guests when You and/or other guests upload them into our system to allow You to quickly and easily find Your photographs with the swipe of Your cruise card (or by using Your Ocean Medallion) or by providing Your stateroom and folio number. By consenting to these terms and conditions, You acknowledge and consent to the use of facial recognition software and technology. Your unique facial identifiers supporting facial recognition will be deleted from our system after the end of Your cruise, though photographs that have been identified and linked to You will be retained for up to two (2) years to enable You to access and purchase photos and memorabilia after the end of the voyage. Carrier retains ownership of copyright in all photographs taken by our professional photographers, and Carrier reserves the right not to print or permit printing of any photographs that Carrier, in its sole discretion, considers to be offensive, objectionable or otherwise inappropriate.

You expressly agree not to use any photograph, video recordings and other visual or audio portrayals of You and/or any other Guest in combination with crew members or the vessel, or depicting the vessel, its design or equipment or any part thereof whatsoever for any commercial purpose or in any media broadcast or for any other non-private use, without the express written consent of Carrier.

Carrier may, but is not required to, make wireless Internet or telephone access (« Wireless Services ») available as a convenience; Carrier accepts no responsibility for interruptions in its service. You agree to use Wireless Services at Your own risk; Carrier shall not be liable in any manner for resulting claims (including without limitation lack of privacy), losses or damages. Using Wireless Services is public; information sent or received is not guaranteed to be private. Your PSD may be available to third parties through, or in connection with Your use of, the Wireless Services, and Carrier is not liable for any lack of privacy while using Wireless Services. By using Wireless Services, You agree Carrier may, and You explicitly consent to, monitor, record, intercept and disclose any transmissions, including the contents of any such transmission, and may provide to others all information relating to, and content of, all Wireless Services (e.g., billing, account, or use records), in its sole discretion or as required by law.

19. AIR PACKAGE

A. Arrangements by Carrier: If You are participating in our Air Package, we will arrange for air transportation based on the airports and flight selections You or Your travel advisor have indicated. . Flight schedules and/or availability may require overnight hotel accommodations either to join and/or to return from Your Cruise or Cruisetour. Please refer to Carrier’s website or the applicable brochure regarding our policies on booking hotels and responsibility for the costs of hotels and associated services.

B. Schedule Changes/Air Delays: We reserve the right to change or alter air flights as required by airline schedule changes. If tickets have already been issued, we will adjust Your itinerary or air carrier, accordingly. In that event, we may ask You to return Your tickets to Your travel advisor. Should You choose to alter Your airline schedule in any way once Your tickets have been issued, airline charges which result will be Your responsibility. If our assistance is requested in changing airline arrangements within 60 days of departure, an additional administrative charge will be levied in addition to any charges imposed by airlines. If You are traveling on a Holland America Line ship and Your flights are delayed, please ask the airline to immediately advise HAL’s Air/Sea Department, or call us at 1-800-628-4771.

C. Refunds/Seat Assignments/Special Services/Fares/Lost Tickets/Baggage Charges: The maximum refund to You for unused flight coupons will not exceed the air add-on or cruise only credit amount paid to us. We cannot make or confirm seat assignments, special meals or other special services. Your travel advisor may assist with these arrangements. Please note that because of changing airline tariffs, Your actual air ticket may reflect fares higher or lower than the air add-on paid or cruise only credit amounts received. If so, the difference is neither chargeable nor refundable to You. If, however, airline fuel or other surcharges or additional governmental taxes or levies are imposed, we reserve the right to pass these through to You. Please keep Your airline tickets in a safe place. Should they be lost, You will be responsible for their replacement. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.

D. Liability and Relationship With Airlines: We will use our best efforts to arrange for Your air transportation. If, however, due to any cause beyond our control, we are unable to arrange for air transportation (including, for example, because of capacity controls placed upon us by airlines due to the types of fares under which we book) or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid or cruise only credit. Our relationship with airlines is that of an independent travel advisor. We assume no liability for any acts or omissions of any airline including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. Accordingly, You will not have any right to claim or recover against us as a consequence of any act or omission of any airline. The liabilities and obligations of an airline to You, and Your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations.

Les conditions générales de Viking River Cruises sont disponibles en anglais uniquement. Cliquez ici pour lire l’intégralité .

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Les conditions générales de Cunard Cruise Line sont disponibles en anglais uniquement. Cliquez ici pour lire l’intégralité.

Les conditions générales du Walt Disney World Resort  sont disponibles en anglais uniquement.

Terms and Conditions

Package Terms & Conditions

Walt Disney World Resort vacation packages Cancellation and Refunds

• For cancellations made 30 days or more prior to guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
• For cancellations made 2 days to 29 days prior to guest arrival, amounts paid, minus a cancellation fee of $200.00 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable runDisney race registrations, non-refundable travel protection plan costs and other amounts owed, will be refunded.
• For cancellations made 1 day or less prior to guest arrival or for no-shows, the full price of the package is non-refundable.
• No refunds are given for cancellation of any personalized products or experiences.
• No refunds will be made for early departure from hotel and for unused or partially used admission tickets, options or features, including meals.
• Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee.
• Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the guest’s travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refunded monies by guests from their travel agents.

WALT DISNEY TRAVEL COMPANY TERMS AND CONDITIONS FOR WALT DISNEY WORLD® RESORT

Please be advised that in the event any changes are made to the reservation including, but not limited to, changes in travel dates, updated Terms and Conditions may apply to the modified reservation. PLEASE READ CAREFULLY. THESE TERMS & CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING YOUR WAIVER OF LIABILITY AND ASSUMPTION OF RISK RELATING TO EXPOSURE TO COVID-19 AND ANY OTHER COMMUNICABLE OR INFECTIOUS DISEASE, CLASS-ACTION WAIVER, AND AGREEMENT TO BINDING ARBITRATION.

Prices

• All prices are in U.S. dollars and are subject to change until package is paid in full. Prices are for the total package and cannot be broken down into individual package component prices. After package is paid in full, package price is subject to change due to imposition of taxes or other governmental requirements. Prices are also subject to change due to modifications to package or package components. Everyone on the same reservation must be on the same package. Additional adult charges may apply for more than two adults per room.

Booking Procedures

• Reservations are not accepted until confirmed by a confirmation number.
• If any portion of the package is fulfilled by a third party travel supplier (such as a hotel operated by a third party), by booking the package, you understand that Disney may provide guest personal information to the supplier for its independent use to fulfill the reservation.

Reservation Information

• All guests’ full, legal names (including children) are required at the time the reservation is made. Children’s ages are also required at the time the reservation is made.
• Name changes are permitted up to one (1) day before arrival as long as the lead name on the reservation remains the same. Reservations and package components are nontransferable.

Deposit and Payment Procedures

• For reservations made 31 days or more prior to guest arrival, a deposit of $200 per reservation is due at the time of booking or the reservation is not confirmed. For reservations that include a travel protection plan, the total price of the plan is due at the time of booking. Payment in full is due to Walt Disney Travel Co., Inc. 30 days prior to guest arrival.
• For reservations made 30 days or less prior to guest arrival, payment in full is due to Walt Disney Travel Co., Inc. at time the reservation is made.
• Payment may be made with a valid payment card, check, money order, bank wire transfer or ACH. Please see invoice for instructions on how to send payment.

Cancellation and Refunds

• For cancellations made 30 days or more prior to guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
• For cancellations made 2 days to 29 days prior to guest arrival, amounts paid, minus a cancellation fee of $200.00 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable runDisney race registrations, non-refundable travel protection plan costs and other amounts owed, will be refunded.
• For cancellations made 1 day or less prior to guest arrival or for no-shows, the full price of the package is non-refundable.
• No refunds are given for cancellation of any personalized products or experiences.
• No refunds will be made for early departure from hotel and for unused or partially used admission tickets, options or features, including meals.
• Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee.
• Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the guest’s travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refunded monies by guests from their travel agents.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

• Changes to Reservation – Changes to reservation, including but not limited to change in travel dates, length of stay, party size or hotel accommodations, are subject to availability and the prices applicable at the time the change is requested and guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers.
• If changes are made to the package including, but not limited to, changes to travel dates, package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
• Hotels and/or suppliers do not permit changes in certain situations.
• Disney reserves the right to restrict changes to any reservation.

Travel Protection Plan

• If guest has purchased travel protection plan, the cost is refundable within 14 days (30 days for residents of Utah) after the date the plan is added to the package as long as guest has not filed a claim or has not departed on the trip. Please see the Certificate of Insurance for your state of residency for details on refunds and terms, conditions and exclusions at affinitytravelcert.com/docs/DSP01.

Travel Documents

• For guests with an address in the U.S. who make their reservation 11 days or more prior to guest arrival, travel documents (such as vouchers, Magical Extras cards and other fulfillment cards) will either be sent by mail or email prior to arrival, subject to receipt of final package payment in full.
• All other guests, including those residing outside the U.S., will receive vouchers, Magical Extras cards and other fulfillment cards at the guest’s hotel.
• Additional fees may be charged for the replacement of any lost or misplaced travel documents.
• For third party hotel packages, Guests can pick up Disney theme park attraction tickets and certain other fulfillment cards at the guest’s hotel.
• Guests with Disney Resort Hotel packages may have entitlements linked to an account they create online (“Disney account”) and ticket and other entitlements will be fulfilled via your radio frequency card, or if you have purchased a MagicBand and linked it to your reservation, your MagicBand.
• Title to the documents, including any radio frequency devices, passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note. Vouchers, if applicable, must be presented at time of use.

Attractions, Tickets and Features

• Parks, restaurants, attractions, recreation, entertainment, and other products, services, experiences, offerings or items are subject to change without notice, cancellation, and may close or be limited for any reason, including due to rehabilitation, refurbishing, capacity, seasonal considerations, inclement weather, government or other authority guidance or order, pandemic-related restrictions or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Admission entitlements are non-transferrable, not for resale, and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities. Guests must be 21 years of age or older with valid proof of age to redeem alcohol entitlements.
• Features for all packages are subject to change and may be based on features available on date of guest arrival, not those in effect at time the package reservation is made.
• Costs for parking (self and valet) at certain locations, incidentals, gratuities, child care and any other items not specifically listed as part of the package components are not included in the package price.
• Guests may be required to have a park reservation in addition to valid admission to visit a park. Park reservations are non-transferrable and void if transferred or sold.

General Conditions and Responsibility

• Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, pandemic or other health and safety circumstance, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation, any feature or component of the package or any guest as a participant in its packages at any time and for any reason, including but not limited to, a mistake or error in price or description of the package or a feature or component of the package, or where it appears that a guest has engaged in fraudulent or misleading activity in making the reservation. If a reservation, package, or a feature or component of a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid related to the cancellation of that portion that was cancelled by Disney. The terms and conditions of any transportation services provided by car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by Disney without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.
• By entering Walt Disney World Resort, guests are confirming that guest and all persons in their party: (i) are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at gov, including: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea; (ii) have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine; and (iii) are not under any self-quarantine orders. Guests who cannot confirm all of the above criteria must not enter Walt Disney World Resort. If at any point during their visit, a Guest does not meet all of the above criteria, they and their traveling party will be required to isolate and may be relocated or asked to leave the property.

Venue

• All sales of packages take place in and are consummated in the State of Florida. Any claim, action or lawsuit (collectively, “Action”) arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, photo media, radio frequency devices and room accommodations must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction; provided that the COVID-19 and Other Communicable/Infectious Disease Provision, shall be subject to its own terms and conditions, including venue, set forth below.

Resort Check-In/Check-Out

• Check-in time is generally between 3 and 4 p.m. (some hotels have check-in after 4 p.m.), and check-out time is usually between 11 a.m. and 12 noon.
• Guest must be 18 years of age or older to check in.

Room Location and Information

• Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a “request basis only” and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel.
• Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.
• Please be advised that at Disney owned and operated hotels, notwithstanding your use of a sign on your door, a request by you to forgo housekeeping services or any other request made by you, the hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property. The hotel staff will give reasonable notice prior to entry by knocking and announcing the intent to enter the room.
• Disney reserves the right to accommodate Guests to a comparable or upgraded hotel in Disney’s discretion.
• The maximum continuous stay for any guest at any single Disney Resort hotel, including campground locations, is 30 days. A guest wishing to rebook a stay in the same hotel after an initial 30 day stay (whether done through one or multiple reservations), cannot book another stay at the same hotel for a period of 28 days after the initial stay. Disney reserves the right to decline, accept, retain or cancel any reservation or any guest, subject to applicable law, at any time and for any reason, including but not limited to, a mistake or error in price or description of the hotel, or where it appears that a guest has engaged in fraudulent or misleading activity in making the reservation. If a reservation is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid related to the cancellation.

Guests with Disabilities

For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through Disney regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. Disney will also contact its third party hotel provider(s) on a Guest’s behalf as necessary. All accommodations are subject to availability

Car Rental

• Renter must be at least 21 years of age, a per day underage fee will apply for renters 21-24 years and will be assessed at the rental counter. Renter must present a valid driver’s license and a major credit card in his or her name; other standard rental qualifications may apply. Cash customers are required to leave a deposit and must meet current standard cash qualification requirements. Car must be rented for a minimum of one 24-hour period. Car rental includes unlimited mileage. Drop-off charges may apply if the vehicle is returned outside the State of Florida and drop-off charges may also apply if the vehicle is returned in Key West. Drop-off charge is payable at the time of rental. Child restraint seats must be used for children up to age 6. Child restraint seats must be requested at the time the reservation is made and will result in an additional charge. Seat belts should be used by all passengers. Additional days, Additional Driver Fee, Child Restraint Seats, Collision Damage Waiver, Extended Protection and Carefree Personal Protection, optional refueling service and any other charges are extra. Other terms and conditions may apply.

Memory Maker

• If Memory Maker has been purchased as part of the package please visit https://disneyworld.disney.go.com/photopass/ for details, restrictions and conditions.

Disney Genie+ Service

• If Disney Genie+ service has been purchased with the ticket, the following terms and conditions shall apply:
  • Non-transferable, and revocable, and may not be redeemed for cash in whole or in part.
  • Disney Genie+ attractions and experiences (collectively, « experiences ») and arrival windows are limited, and subject to availability and change, downtime, delay or closure without notice or liability, and entrance to an experience is not guaranteed. Experiences may vary by date, are subject to change, and may not be available at all on the date of visit or at the time you make a selection. Availability of experiences can change throughout the day. Disney reserves the right to modify, re-schedule, re-assign or cancel any selection in the event of a change in operating hours, experience downtime or closure, or park closure.
  • Guests are responsible for reviewing all attraction restrictions and advisories, including height requirements, health and safety advisories and accessibility guidelines, prior to purchase. Some experiences and attractions may not be appropriate for some guests with health conditions.
  • Wait times are estimates generated using a variety of factors. Wait time estimates can vary significantly from the wait time you may experience, and are subject to frequent changes within each day due to a variety factors such as attendance, guest interest, weather, and attraction downtimes. Because we cannot guarantee the accuracy of these wait time estimates you should not rely on them when making purchase decisions.
  • Guests may make the first Disney Genie+ experience selection at 7am on the date of visit and may only select the next available arrival window for an experience, one experience at a time. Guests may not select the same experience more than once per day, and experience and arrival window selections are limited and subject to availability. Disney PhotoPass features, such as Disney PhotoPass lenses, may be limited and are subject to restrictions and the Disney PhotoPass terms and expiration policy.
  • A Disney account and eligible mobile device are required for day-of purchases of the Disney Genie+ service, and to make experience selections and to redeem other features on the day of visit in the English language only My Disney Experience app.
  • Valid admission and theme park reservation for the same park and same date are required for the day that the Disney Genie+ selections are redeemed. The Disney Genie+ entitlement is not valid for admission to any theme or water park.
  • The valid theme park admission associated with your Disney account and used to make your Disney Genie+ service purchase and experience selections must be the same theme park admission that you use for park entry on the day the experience selections are redeemed.
  • Each experience selection allows one (1) guest to enter the experience using the Lightning Lane entrance, or other Disney designated entrance, once on the date of redemption during regular park hours and during the selected arrival window only. Guests may not enter before or after the arrival window, and the experience selection expires at the end of the arrival window.
  • All Disney Genie+ entitlements expire at the end of the day for which they were purchased
  • Other restrictions and rules may apply. Disney Genie+ entitlements and experience selections may not be transferred, substituted, or sold or bartered, and are voidable upon transfer or sale. Disney reserves the right to restrict or eliminate the ability to make purchases or experience selections without liability if these terms are violated.
  • Price, terms, features and entitlements are subject to restrictions, and change or cancellation without notice.
  • Products and services are intended for use in the U.S. only.

COVID-19 And Any Other Communicable Or Infectious Disease: Liability Waiver, Class-Action Waiver, Binding Arbitration, And Other Provisions

By purchasing an admission ticket(s) or pass(es), by making a park, resort, and/or hotel reservation(s) and/or by participating in a tour(s), meeting(s) and/or event(s), and in consideration thereof, and in consideration for being able to visit and/or participate in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort, I agree, understand, and acknowledge, on my own behalf and on behalf of any individual who uses a ticket, pass, or reservation made by me or who accompanies me to a tour, meeting or event, as follows (collectively, the “COVID-19 and Other Communicable/Infectious Disease Provision”):

Assumption Of Risk

• I acknowledge that an inherent risk of exposure to the disease COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, “COVID-19”), and any other communicable or infectious disease, exists in any public place where people are present. “Communicable disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that can be spread, directly or indirectly, from one person to another. “Infectious disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that enter the body, multiply, and can cause an infection. COVID-19 is an extremely contagious communicable disease that can lead to severe illness and death. No precautions can eliminate the risk of exposure to COVID-19, and the risk of exposure applies to everyone. According to the Centers for Disease Control and Prevention (“CDC”), older adults (people 65 years and older) and people of any age who have underlying medical conditions might be at higher risk for severe illness and death from COVID-19. I acknowledge that the risk of exposure to COVID-19 and any other communicable or infectious disease includes the risk that I will expose others that I later encounter, even if I am not experiencing or displaying any symptoms of illness myself. By visiting and/or participating in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort, I agree to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury, or death of myself or others, and including without limitation, all risks based on the sole, joint, active or passive negligence of any of the Released Parties, named below. I acknowledge that my visit and participation are entirely voluntary.

Waiver

• On my own behalf and on behalf of my heirs, executors, personal representatives, administrators, and assigns, I agree to forever waive, covenant not to sue, release, and discharge the Released Parties, named below, from any and all liability, claims, causes of action, damages, costs, or expenses of every kind, including all claims and causes of action based on the sole, joint, active or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during my visit to and/or participation in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort. This waiver of liability and the assumption of risk set forth above is intended to be as broad and inclusive as is permitted by law.

Acknowledgment Of Assumption Of Risk And Waiver By Other Users

• I attest, acknowledge, and agree that any individual for whom I have bought a ticket or pass or made a reservation or who uses a ticket, pass, or reservation made by me or who accompanies me to a tour, meeting or event has independently and carefully read this COVID-19 and Other Communicable/Infectious Disease Provision and has knowingly and independently acknowledged and agreed to all its provisions, including without limitation (1) to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury, or death of himself, herself, or others, and including without limitation, all risks based on the sole, joint, active or passive negligence of any of the Released Parties, named below, and (2) to agree, on his or her own behalf and on behalf of his or her heirs, executors, personal representatives, administrators, and assigns, to forever waive, covenant not to sue, release, and discharge the Released Parties, named below, from any and all liability, claims, causes of action, damages, costs, or expenses of every kind, including all claims and causes of action based on the sole, joint, active, or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during his or her visit to and/or participation in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort.

Third-Party Beneficiaries

• I acknowledge and agree that any individual for whom I have bought a ticket or pass or made a reservation or who uses a ticket, pass, or reservation made by me is and is intended to be a third-party beneficiary of that ticket, pass, or reservation made by me.

Waiver of California Civil Code § 1542

• I acknowledge and agree that I am familiar with, understand, and do waive any rights and benefits of the provisions of Section 1542 of the California Civil Code, and any similar provisions of other jurisdictions, which provides that:

A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.

Indemnity/Insurance

• On my own behalf and on behalf of my heirs, executors, personal representatives, administrators, and assigns, I agree to indemnify and hold each of the Released Parties harmless from and against any and all claims made or incurred by anyone, including myself and any individual who uses a ticket, pass, or reservation made by me, or who accompanies me to a tour, meeting or event, arising out of or in any way relating to my purchase of an admission ticket(s) or pass(es), my making of a reservation(s), and/or my participation in a tour(s), meeting(s) or event(s) and subsequent visit to and/or participation in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort and arising out of any and all risks described above in the section titled Assumption of Risk or in any other way related to exposure to COVID-19 and any other communicable or infectious disease, wherever such activities may occur and whether suffered before, during, or after such participation. My indemnification obligations shall include, without limitation, all attorneys’ fees and costs incurred by any of the Released Parties through and including any appeals. I understand and agree that I am not relying on the Released Parties to have arranged for, or carry, any insurance of any kind for my benefit relative to my visit to and/or participation in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort, and that I am solely responsible for obtaining any mandatory or desired life, travel, accident, property, or other insurance related to my visit to and/or participation in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort, at my own expense.

Scope

• I agree that the Waiver and Indemnity provided for in this COVID-19 and Other Communicable/Infectious Disease Provision shall cover all physical and emotional injuries and/or damages, including without limitation all illness and bodily injury (including death), whether suffered by me or anyone else before, during, or after my visit and/or participation. Additionally, I agree that the scope of the Waiver and Indemnity shall include any claims related, in whole or in part, to my own actions and the actions of third parties, whether foreseeable or unforeseeable.

Term

• The Waiver and Indemnity provided for in this COVID-19 and Other Communicable/ Infectious Disease Provision applies to any and all visitation to and/or participation in attractions, transportation, activities, tours, meetings and events at the Walt Disney World® Resort and/or presence on the Released Parties’ property arising out of the purchase of an admission ticket(s) or pass(es), the making of a reservation(s) and/or the participation in a tour(s), meeting(s) and/or event(s) pursuant to which I and the Released Parties agreed to this COVID-19 and Other Communicable/Infectious Disease Provision, from the date of execution.

Released Parties

• The Released Parties are: Walt Disney Parks and Resorts U.S., Inc.; Disney Destinations, LLC; Disney Vacation Development, Inc.; Disney Vacation Club Management LLC; Disney Business Productions, LLC; and their respective parents, subsidiary, and other affiliated or related companies, and all officers, directors, employees, shareholders, members, agents, contractors, sub-contractors, representatives, successors, assigns, insurers, and volunteers of each of the foregoing entities.

Severability/Partial Invalidity

• If any provision or part thereof of this COVID-19 and Other Communicable/Infectious Disease Provision is held to be invalid, void, or unenforceable by a court of competent jurisdiction, such provision or part thereof shall be deemed modified to conform to applicable law, or if this would cause an illogical or unreasonable result, such provision or part thereof shall be stricken from this COVID-19 and Other Communicable/Infectious Disease Provision without affecting the binding force or effect of any other part or provision.

Binding Arbitration

• I AGREE THAT, UPON ELECTION BY EITHER PARTY, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING UNDER OR RELATING IN ANY WAY TO THIS COVID-19 AND OTHER COMMUNICABLE/INFECTIOUS DISEASE PROVISION OR EXPOSURE TO COVID-19 AND ANY OTHER COMMUNICABLE OR INFECTIOUS DISEASE DURING MY VISIT TO AND/OR PARTICIPATION IN ATTRACTIONS, TRANSPORTATION, ACTIVITIES, TOURS, MEETINGS AND EVENTS AT THE WALT DISNEY WORLD® RESORT, NOW OR IN THE FUTURE, WILL BE RESOLVED BY BINDING ARBITRATION. CLAIMS SUBJECT TO ARBITRATION INCLUDE COUNTERCLAIMS, CROSS CLAIMS, THIRD PARTY CLAIMS, INTERPLEADERS, OR ANY OTHER CLAIMS, WHATEVER THE CAUSE(S) OF ACTION ASSERTED (INCLUDING CLAIMS FOR INJUNCTIVE, DECLARATORY, OR EQUITABLE RELIEF). I ACKNOWLEDGE AND AGREE THAT ARBITRATION REPLACES MY RIGHT TO GO TO COURT. I THEREFORE AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO LITIGATE ANY CLAIMS IN COURT BEFORE A JUDGE OR JURY. I AGREE THAT I THEREFORE WAIVE ANY RIGHT TO LITIGATE ANY CLAIMS IN COURT AS A CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL). I ALSO AGREE TO WAIVE ANY RIGHT TO PURSUE IN ARBITRATION ANY CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL), OR TO PARTICIPATE AS A CLASS MEMBER IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT BEFORE A JUDGE OR JURY. I ALSO AGREE THAT NO ARBITRATION OR PROCEEDING CAN BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO THE ARBITRATIONS OR PROCEEDINGS.
• The arbitrator will have the exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of these terms or the formation of this COVID-19 and Other Communicable/Infectious Disease Provision, including the arbitrability of any dispute and any claim that all or any part of this COVID-19 and Other Communicable/Infectious Disease Provision is void or voidable.

In the event of a dispute, I agree to send a notice of dispute, which is a written statement that sets forth my name, address, and contact information; the facts giving rise to the dispute; and the relief requested to the Released Parties at 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention: Legal. The Released Parties will send any notice of dispute to me at the contact information that they have for me. The Released Parties and I will attempt to resolve a dispute through informal negotiation within sixty (60) days from the date the notice of dispute is sent. After that sixty (60) day period and not before, the Released Parties or I may commence an arbitration proceeding. I may instead litigate a dispute in small claims court if the dispute meets the requirements to be heard in small claims court, whether or not I negotiated informally first.

B. If the Released Parties and I do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the Federal Arbitration Act, 9 U.S.C. § 1 et seq. Arbitration will be administered by JAMS Mediation, Arbitration and ADR Services (“JAMS”) in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions about how to initiate an arbitration are available at www.jamsadr.com or 1-800-352-5267. Arbitration may be conducted in person, through the submission of documents, by phone, or online. Proceedings that cannot be conducted through the submission of documents, by phone, or online, will take place in the State of Florida; provided, however, that if circumstances prevent me from traveling to the State of Florida, JAMS may hold an in-person hearing in my hometown area. The Released Parties and I agree to submit to the exclusive jurisdiction of the federal or state courts located in the State of Florida in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator may award damages to me individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy my individual claim. In accordance with the JAMS Rules, the party initiating the arbitration (either me or the Released Parties) is responsible for paying the filing fee. However, if the arbitrator issues me an award of damages and: (a) that award is greater than the amount of the Released Parties’ last written settlement offer; or (b) if the Released Parties did not make a settlement offer, then in addition to paying for any JAMS Case Management Fees and all professional fees for the arbitrator’s services, the Released Parties will reimburse me for the filing fees I incurred.

• Except as provided above with respect to jurisdiction in the State of Florida, nothing in this arbitration provision shall be construed as consent by the Released Parties to the jurisdiction of any other court with regard to disputes, claims, or controversies unrelated to this agreement.
• This agreement to binding arbitration evidences a transaction in interstate commerce, and thus the Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs its interpretation and enforcement. This agreement to binding arbitration will survive its termination. If any portion of this agreement to binding arbitration is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force.

Venue But For Arbitration

• In the event that neither party elects to resolve disputes under binding arbitration, as provided above, any legal action arising out of or relating to this COVID-19 and Other Communicable/Infectious Disease Provision shall be commenced exclusively in the Circuit Court of the Ninth Judicial Circuit in and for Orange County, Florida (or if such Circuit Court shall not have jurisdiction over the subject matter thereof, then to such other court sitting in said county and having subject matter jurisdiction). In any such action, I specifically waive any right to bring a class action or other representative or collective action (such as an action in the form of a private attorney general). I SPECIFICALLY WAIVE THE RIGHT TO TRIAL BY JURY.

Governing Law

• These terms and conditions, including the COVID-19 and Other Communicable/Infectious Disease Provision, shall be governed by the laws of the State of Florida.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

• Changes to Reservation – Changes to reservation, including but not limited to change in travel dates, length of stay, party size or hotel accommodations, are subject to availability and the prices applicable at the time the change is requested and guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers.
• If changes are made to the package including, but not limited to, changes to travel dates, package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
• Hotels and/or suppliers do not permit changes in certain situations.
• Disney reserves the right to restrict changes to any reservation.